Customer Service Front Desk

Nerissa Gonzalez

Hardworking and eager customer care professional with experience in front

desk and back office settings. I enjoy providing clients with optimal customer service and a positive experience. I am open to learning new skills or training to better fit any setting. I am looking forward to joining a new team and assisting them in achieving their professional goals. EXPERIENCE

Gilbert Villarreal Attorney at Law -Houston, Tx

(2021-2023)

Receptionist

Greeted all guests and assisted with scheduling appointments, Answered incoming phone calls and answered any questions. Kept records and files updated, prepared outgoing mail, and maintained the reception area. Supported managers with documentation and processing payments.

Amazing Lash—League City, Tx

(2014-2015)

Lash Tech/Receptionist

I checked clients in and out of appointments. Prepped clients faces for safe applications. Organized supplies and prepared trays for each appointment. Sanitized instruments and work room surfaces. I applied individual lash sets, removed old sets on existing clients and cleansed the eye area. Received and processed payments and tips. Maintained a comfortable and professional relationship with clients. Restocked supplies and maintained inventory.

AC Grooming—Houston, Tx

(2012-2014)

Front Desk

Answered incoming phone calls. Scheduled and canceled appointment. Created and updated physical customer records. Received payments at checkout and scheduled followup visits. Organized front desk area and supplies. Answered and assisted customers with questions and concerns.

2720 Carrolton St

Houston, Tx 77023

847-***-****

nerissagonzalez698

*@*****.***

SKILLS

Communication

Customer Service

Teamwork

Organization

Empathy

EDUCATION

Jones High

School —

diploma

(2005)

LANGUAGES

English and

spanish

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