Customer Service Mental Health
Resume:
MELODY
DALTON
CUSTOMER SERVICE
SPECIALIST
ad05f1@r.postjobfree.com
Newport News, VA 23608
CONTACT
Hardworking candidate skillful in
providing excellent customer
service. Proven track record of
resolving customer issues in a timely
manner while upholding the highest
standards of customer satisfaction.
Extensive experience in using
multiple communication channels,
including phone, email, and web
chat. Strong interpersonal skills, and
an ability to lead and motivate a
team to success.
CAREER OBJECTIVE
Mental Health Technician
Eastern State Hospital, Williamsburg, Virginia
E-Commerce Specialist / Digital Chat Specialist
Haynes Furniture, Virginia Beach, Virginia
Restaurant Team Member
Papa Johns, Virginia Beach, Virginia
EXPERIENCE
March 2021 - March 2023
Collaborated closely with treatment team to appropriately coordinate client care services.
•
Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff.
•
Charted patient observations by following prescribed procedures and
• standards.
Restrained violent or suicidal patients using appropriate verbal or physical means.
•
• Carried out safety rounds and supervised activities. April 2017 - March 2020
Maintained knowledge of company products to provide helpful
• suggestions and recommendations to customers.
Responded to telephone inquiries and complaints following standard operating procedures.
•
• Processed orders and detailed transaction information to customers. Communicated with customers about order status, shipping dates
• and delivery tracking numbers.
June 2015 - April 2017
Jotted down customer orders and promptly delivered food and drinks.
•
Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
•
• Prepared and served food and beverages to customers. High School Diploma
Peninsula High School, Gig Harbor, Washintgton
EDUCATION
June 2010
SKILLS
• Mental Health Support
• Maintaining Safety Standards
• Crisis Resolution
• Excellent Customer Service Skills
CERTIFICATIONS
• CPR
• Mental Health First Aid
Contact this candidate