Customer Service Team Member
Resume:
Kareem Crouch
Dedicated team member with excellent communication skills and a pleasant demeanor
Good listening skills combined with a detail-oriented and attentive nature Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification. Problem-solver with experience in customer service. Employee who is self-motivated and has a flexible schedule and availability. Atlantic City, NJ 08401
***************@*****.***
• Credit cards, checks, gift cards, and coupons were all processed by me.
• Educated customers about promotions to increase sales.
• Educated customers about promotions to increase sales.
• Educated customers about promotions to increase sales.
• Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting.
• Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting.
• Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
• Trained team members to work as cashiers in accordance with company policies and procedures.
• Helped customers by answering their questions and completing their requests.
• Used cash registers and POS systems to request and record customer orders and compute bills.
• Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
• Handled POS transactions such as checks, cash, credit card purchases, and refunds.
• Educated customers about promotions to increase sales Authorized to work in the US for any employer
Work Experience
Cashier
Casears Entertainment LLC./Horseshoe casino - Atlantic City, NJ September 2021 to Present
Credit cards, checks, gift cards, and coupons were all processed by me. Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.Trained team members to work as cashiers in accordance with company policies and procedures.
Conductor
Park place parking - Atlantic City, NJ
January 2019 to Present
Communicated with train dispatchers to obtain and adjust directions.Used hand or flag signals, radio communications, and a lantern to communicate with crew members.Double-checked tickets and passenger information to ensure that payment, destinations, and special considerations were all correct. Gas Attendant/Cashier
Sunoco Gas Station - Ocean View, NJ
September 2020 to June 2023
Oceanview, NJ
• Operated cash register, collected payments and provided accurate change.
• Processed all sales transactions accurately and promptly to prevent long customer wait times.
• Scanned customer purchases, supporting transactions to streamline sales process.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Cook
Ruby's Diner - Atlantic City, NJ
March 2021 to August 2022
I'm in charge of stock rotation and control to keep the kitchen and larder well stocked.Set up clean cutting boards and utensil baths at each workstation before each shift.Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift.Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods.Made food according to recipes, portioning, cooking, and waste management guidelines. Dishwasher
Bulldogs Bar and Grill - Egg Harbor City, NJ
September 2020 to May 2022
• Built strong bonds with my coworkers by promoting a team-oriented atmosphere
• Moved them gently to avoid breaking glassware, crystal, and other delicate items.
• Was in charge of unboxing supplies, shelving stock, and rotating items as well as overseeing incoming deliveries.
• Scrubbed and scoured pots and pans with soa and sanitized products to remove burnt-on food.
• Assisted the team in meeting expected demands by restocking work areas such as server stations, salad bars, and supply cupboards throughout the restaurant.
• Cleaned large pots items used frequently by kitchen staff by hand while loading and unloading dishwashers.
Cashier/Customer Service
Marshall Retail Group/InMotion - Atlantic City, NJ February 2020 to November 2021
Credit cards, checks, gift cards, and coupons were all processed by me.Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone callsTrained team members to work as cashiers in accordance with company policies and proceduresBy highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals
Laundry Attendant
State of New Jersey - Bridgeton, NJ
March 2018 to September 2020
• Identified requirements and coordinated travel and out-of-town events.
• Kept meticulous records of household inventory and maintenance schedules.
• Oversaw residential property operations and helped clients prepare their homes.
• Folded it and transported it to the staging area after washing and drying the laundry. Personal Care Assistant
State of New Jersey - Bridgeton, NJ
March 2014 to May 2019
• Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
• Provided ongoing compassionate patient care for each client.
• Transported clients to complete required tasks such as medical appointments and grocery shopping.
• Helped clients with personal needs from exercise to bathing and personal grooming. Line Cook
State of New Jersey - Fairton, NJ
September 2013 to March 2018
• Kept stations stocked and ready for use to maximize productivity.
• Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
• Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
• Recorded and reported status of various ingredient stock levels to notify manager to reorder products. Cook
Burger King - Pleasantville, NJ
October 2012 to March 2013
• Maintained consistent quality and high accuracy when preparing identical dishes every day.
• Set up and performed initial prep work for food items such as soups, sauces and salads.
• Grilled and deep fried various foods, including meats, potatoes and fish.
• Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
• Precooked certain items during slow periods to reduce wait times at lunch and dinner rush. Cashier
Auntie Anne's Pretzels - Atlantic City, NJ
March 2010 to March 2013
• Organized showroom accessories and restocked shelves through ] and.
• Improved my customer service and telecommunications skills to build long-term relationships.
• Worked to strengthen customer relationships and increase the likelihood of additional sales.
• Promoted the conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Elicited information from customers by asking open-ended questions and assisting them in selecting appropriate merchandise.
• Oversaw the timely restocking of the sales floor with current merchandise as well as accurate signage for current promotions.
• Listened to clients and devised solutions to meet their professional and personal requirements. Education
GED
Atlantic City High School - Atlantic City, NJ
Skills
• Cash register operation (8 years)
• POS systems (5 years)
• Cash drawer balancing (4 years)
• Credit and cash transactions (5 years)
• Customer order recording (9 years)
• Scanner operations
• Product recommendations
• Customer assistance (10+ years)
• Cold calling Computer literate High volume transactions Cash drawer balancing Coupons and gift cards Excellent verbal communication Money management Customer service Cash Handling Coin counting Reports and documents Outgoing and enthusiastic (6 years) Certifications and Licenses
Alcohol seller and server
May 2023 to May 2026
Assessments
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Completed
November 2020
Influencing and negotiating with customers
Full results: Completed
Retail customer service — Proficient
August 2022
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate