Customer Service Claims Adjuster Collection
Resume:
Lana Schulz
**** ******** ****, ****** **, *****
715-***-**** ● ************@*****.***
Customer Service and Technical Skills:
● Adobe Photoshop ● Printing and Production Deadlines
● Microsoft Office Suite ● Invoicing and accounting
● Insurance Processing ● Training and Managing
Work History:
Graebel Van Lines, Wausau WI Aug. 2021- Nov. 2023
Claims Adjuster II
● Investigated household goods claims
● Gathered evidence to determine liability
● Negotiated settlements
● Communicated with third parties on findings
● Used analytical skills to determine liability
● Assisted customers with questions and concerns to ensure optimal customer experience
● Handed rebuttals with van lines to determine liability
● Processed claim payments
● Assisted with claims administrative with entering of claims WPS, Wausau WI Oct. 2015-Aug. 2021
Claims Adjuster
● Invoiced all aspects and claims and adjusted the claims as needed
● Applied voluntary refunds
● Assisted customers with questions and concerns to ensure optimal customer experience
● Completed other related duties
Sippl Chiropractic, Wausau WI April 2011-Oct. 2015 Office Manager
● Prepared all documents needed for the office
● Created employee handbook
● Transcribed medical records
● Completed task related to accounting
● Processed insurance claims
● Assisted patients with questions and concerns to ensure optimal patient experience
● Completed other related duties
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