Lana Schulz

**** ******** ****, ****** **, *****

715-***-**** ● ad05ep@r.postjobfree.com

Customer Service and Technical Skills:

● Adobe Photoshop ● Printing and Production Deadlines

● Microsoft Office Suite ● Invoicing and accounting

● Insurance Processing ● Training and Managing

Work History:

Graebel Van Lines, Wausau WI Aug. 2021- Nov. 2023

Claims Adjuster II

● Investigated household goods claims

● Gathered evidence to determine liability

● Negotiated settlements

● Communicated with third parties on findings

● Used analytical skills to determine liability

● Assisted customers with questions and concerns to ensure optimal customer experience

● Handed rebuttals with van lines to determine liability

● Processed claim payments

● Assisted with claims administrative with entering of claims WPS, Wausau WI Oct. 2015-Aug. 2021

Claims Adjuster

● Invoiced all aspects and claims and adjusted the claims as needed

● Applied voluntary refunds

● Assisted customers with questions and concerns to ensure optimal customer experience

● Completed other related duties

Sippl Chiropractic, Wausau WI April 2011-Oct. 2015 Office Manager

● Prepared all documents needed for the office

● Created employee handbook

● Transcribed medical records

● Completed task related to accounting

● Processed insurance claims

● Assisted patients with questions and concerns to ensure optimal patient experience

● Completed other related duties