Michele R. Simmons

Philadelphia, PA ***** 917-***-**** ad05ek@r.postjobfree.com

PROFESSIONAL SUMMARY

Results driven Administrative professional who excels at implementing improvements to ensure efficiency and synergy with company objectives. Resourceful and creative communicator who takes pride in balancing multiple priorities while building relationships at all levels. Dedication to consistently completing successful projects on time and within budget. SKILLS

MS Office Suite, Google Workspace, QuickBooks, PayChex, Monday, Trello, Asana, Slack, Canva, Adobe Express, WordPress, HTML, Social Media, Microsoft Windows, Mac OS CORE COMPETENCIES

• Business Development

• Project Management

• Writing/Editing

• Contract Negotiations

• Office Management

• Event Planning

• Purchasing

• Process Improvement

• Problem Solving

• Data Analysis/Research

• Customer Service

• Strategic Planning

WORK EXPERIENCE

Guest Services Representative - The Kimmel Cultural Campus, Philadelphia, PA 2019-Present

• Information Desk - provide customer service to ticket holders, visitors and callers with information about locations, tickets, tours, parking, performances, education programs, dining, exhibitions and local tourism

• Special Events - greet and direct guests, assist staff with activities/performances and setup/breakdown Administrative/Operations Coordinator - Old Pine Community Center, Philadelphia, PA 2022-2023

• Administration - managed correspondence and customer relations, processed accounts payable and receivable, oversaw record keeping and donor database management, maintained office calendar and facilities schedule, collaborated in business development, event planning, marketing initiatives, planning oversight, and social media

• Operations - coordinated logistics, supervised procurement/purchasing for office, maintenance, and programs Customer Service Associate - The Wardrobe (formerly Career Wardrobe), Philadelphia, PA 2019-2021

• Client Services - helped clients prepare for interviews, assisted boutique customers with personal shopping

• Merchandising - distributed inventory, created displays to showcase new stock and special promotions

• Database Management - Point Of Sale transactions, processed inventory, and recorded donations Self-Employed - eBay, New York, NY 2011-2018

• Sales/Marketing - fine vintage jewelry resale, created listings, coordinated domestic and international shipping

• Customer Relations - 24 hour response time; received 100% positive feedback on customer reviews and surveys

• Management - acquired and managed inventory, processed accounts payable and receivable Office Manager - Ray Hooper Design, New York, NY 2007-2010

• Supervision - directed staff to ensure adherence to quality standards, deadlines, policies and procedures

• Operations - managed human resources, purchasing, scheduling, maintenance, database management, contract negotiation, accounting, payroll, inventory tracking, human resources, event planning and business development

• Marketing - developed advertising and promotional materials for trade shows, print, online and social media Project Manager - Ward Media, New York, NY 2005-2007

• Product Development - supervised front and back end projects for proprietary ad services and websites

• Scheduled Production - managed workflow traffic and assets, liaised between sales and technology departments

• Project Planning - designated project resources, monitored progress, assigned tasks, kept stakeholders informed IT/Interactive Coordinator - Koch Entertainment, New York, NY 2002-2005

• Project Management - liaised between Information Technology and Interactive departments to coordinate administration, distribution, help desk, technical development, systems programming and website production

• Business Development - identified new projects and opportunities, negotiated contracts and domain acquisition EDUCATION

Theater Arts and Film Design/Technology Program, State University of New York at Purchase - Purchase, NY

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