Customer Service Team Lead
Resume:
Esther Salas
OBJECTIVE
Organized Lead Trainer with 10+ years of firsthand experience instructing new employees to complete job duties successfully and versed in fairly distributing tasks, monitoring staff performance, and motivating crew. Encouraging and positive professionals committed to contributing to company goals and growth.
EXPERIENCE
Hark Orchids, Kalamazoo, MI — Team Lead Trainer
AUGUST 2013 - APRIL 2023
●Instructed new team members on correct procedures for operations.
●Provided constructive feedback and one-on-one coaching to employees.
●Provided written evaluations of employee performance to management.
●Documented performance, safety and customer service needs to improve operations.
●Explained goals and expectations required of trainees.
●Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Lane Bryant, Kalamazoo MI- Key Holder
May 2006 - JUNE 2011
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Managed store personnel by delegating tasks and supervising daily operations.
Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
Managed customer needs and delegated tasks to employees for optimal coverage.
Department of Human Services, Kalamazoo, MI — Home Care Provider
February 2000 - December 2020
●Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
●Assisted disabled clients to support independence and well-being.
●Assisted patients with personal requirements for housekeeping and grooming assistance.
●Provided patients with assistance in completing daily tasks, reducing the daily burden on family members.
●Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
EDUCATION
Southwestern Christian University, Bethany, OK — Bachelor of Science/ Human and Family Services
May 1995 - May 1999
Kalamazoo, MI
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