Business Process Administration
Resume:
Janani Sanjeevkumar
**** ****** **** **** ******* TN 38119
EDUCATION Master of Science in Information Systems University of Memphis, Memphis, TN
GPA: 4.0 Expected Graduation: December 2024
Master of Business Administration, 2018
Pondicherry University, India
Major: Insurance Management Minor: Finance GPA:7.6/10.0 Bachelor of Business Administration, 2016
Pondicherry University, India
Major: Corporate Secretaryship Minor: Accounting GPA:6.8/10.0 Languages: SQL, HTML, C, R, Python
Operating Environment: Windows
Business Tools: CASE Tools, Power BI, Tableau, Statistical Analysis Software, Office Suite EXPERIENCE Business/Process Analyst Intern, September 2019-March 2020 Xpand IT Solutions, Memphis, TN
Analyzed requirements and created business requirements document, functional requirements document, and use case specifications.
Prepared system requirement specifications, system design document, requirements traceability matrix, and testing strategy.
Provided recommendations for process improvements and prepared functional requirements specifications for configuration and program changes.
Created AS-IS and TO-BE business process flow diagrams, integrated process flow diagrams to show end-to-end business model and business process mapping including swim lanes.
Performed data analysis and designed new reports through SQL and MS Access. Jr. Business Analyst, February 2018-December 2018
United India Insurance, Chennai, India
Analyzed the client’s requirements in depth to understand business needs and documented current business processes and workflows.
Participated in JAD sessions with key stakeholders and SMEs to gather requirements.
Performed user acceptance testing to ensure that the end product meets documented requirements and record defects.
Utilized Agile and SCRUM methodology to configure and develop processes, and procedures.
Prepared graphical depictions of use cases activity diagrams, system context diagrams, sequence diagrams and use case diagrams.
Data Analyst Intern, January 2017-October 2017
Star Insurance, Karaikal, India
Comprehended the level of customer awareness and perceptions towards travel insurance in various micro market segments across different landscapes in India.
Gathered data through surveys and interviews, cleaned large data sets, performed statistical analysis, and created visuals to showcase findings.
Provided recommendations were expected to increase customer awareness by 30% and improve customer perceptions.
ACTIVITIES Volunteer, Indian Cultural Center & Temple, Memphis, TN, 2022 Volunteer, Germantown Library, Germantown, TN, 2019
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