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Customer Service Maintenance Supervisor

Location:
Tripoli, IA, 50676
Salary:
25.00 per hour
Posted:
November 14, 2023

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Resume:

THOMAS MILLER

ad05dl@r.postjobfree.com 319-***-**** Tripoli, USA 50676

Summary

Experienced Maintenance Supervisor with over 20 years experience. Proven ability in machine maintenance programs and over seeing that these programs are carried out in a timely manner. Proven ability in working with contractors to see that projects are done in a timely fashion and carried out to the specifications required. Highly motivated professional with 20 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Skills

Results-oriented Operations management

Client-focused

Quick learner

Training and development

Business Management

Labor Relations

Regulatory Compliance

Administrative Oversight

KPI Management

Budget Administration

Negotiation

Business Development

Verbal and Written Communication

Business Marketing

Marketing and Advertising

Partnership Development

Recruiting and Hiring

Experience

06/2021 - 09/2023

Frederika Tap

Frederika, IA

Owner

Managed daily operations of business, including hiring and training staff. Developed strategic plans to increase profitability and efficiency. Identified new opportunities for growth, expansion, and diversification. Created marketing campaigns to attract new customers. Negotiated contracts with vendors and suppliers.

Oversaw budgeting and financial management.

Analyzed industry trends to develop competitive strategies. Maintained relationships with existing clients by providing superior customer service. Implemented quality assurance processes to ensure product excellence. Researched potential partners in order to expand services offered. Reviewed legal documents related to business operations. 10/2019 - 09/2023

Oliver's Hub and Grub

Tripoli, Iowa

Owner

Managed daily operations of business, including hiring and training staff. Developed strategic plans to increase profitability and efficiency. Identified new opportunities for growth, expansion, and diversification. Created marketing campaigns to attract new customers.

Negotiated contracts with vendors and suppliers.

Oversaw budgeting and financial management.

Analyzed industry trends to develop competitive strategies. Maintained relationships with existing clients by providing superior customer service. Implemented quality assurance processes to ensure product excellence. Researched potential partners in order to expand services offered. Reviewed legal documents related to business operations. Ensured compliance with local, state, and federal regulations. Provided direction and guidance to employees.

07/2021 - 03/2023

Miller Custom

Processing

Nashua, IA

Butcher

Received and processed customer orders for meat products. Organized and maintained inventory of fresh, frozen, and cured meats. Cleaned and sanitized work areas to maintain health standards. Weighed, wrapped, labeled, priced, and displayed merchandise for sale. Prepared cuts of beef, pork, veal, lamb and poultry to customer specifications. Operated slicers, grinders and other butcher shop equipment safely. Trained new employees in proper safety procedures for handling meat products. Stocked shelves with freshly cut meats for customers to purchase. Maintained records of sales transactions and restocked items as needed. 09/2013 - 07/2021

Nestle

Waverly, IA

Maintenance Supervisor

Scheduled and coordinated preventative maintenance activities to ensure equipment reliability. Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.

Developed and implemented a comprehensive preventive maintenance program for all production machinery.

Ensured that safety regulations were followed by employees while performing maintenance tasks. Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.

Maintained records of repairs and parts inventory usage to optimize future planning efforts. Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.

Identified opportunities for process improvement through data analysis of repair trends. Provided technical support to operations staff as needed to resolve complex problems with equipment or processes.

Investigated customer complaints about product quality issues due to malfunctioning equipment. Established a system for tracking labor costs associated with each job completed by the team. Created detailed reports on machine downtime, root cause analysis, cost savings initiatives, and other relevant metrics related to production efficiency. Ordered replacement parts as required to keep machines running efficiently. Assisted in training new hires on proper operation and maintenance techniques for various types of machinery.

Worked closely with vendors and suppliers to purchase spare parts at competitive prices. Coordinated emergency repairs as needed in order to minimize disruption in production schedules. Prepared budgets for upcoming projects based on estimated labor costs and materials needed. Analyzed current procedures used by technicians during repairs and installations, making recommendations for improvements where applicable. Implemented new technologies that improved overall operational efficiencies within the department.

Researched new products or services that would enhance the company's ability to maintain its competitive edge in the industry.

Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.

Monitored inventory and ordered needed supplies to meet demand for repairs. Inspected facilities to determine problems and schedule necessary maintenance. Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.

Maintained clear and safe workspace areas to meet OSHA standards. 03/2010 - 09/2013

Twin City Tanning

Waterloo, IA

Maintenance Supervisor

Managed team of 10 maintenance professionals

Reduced and controlled expenses by implementing preventive maintenance schedules on all machinery and facilities

Ordered and controlled inventory of supplies and machine parts Conducted safety meetings and individual training of employees in how to work safely in the leather tanning environment.

07/2006 - 03/2010

American Colloid

Company

Waterloo, IA

Maintenance Supervisor

Managed team of 6 professionals

Implemented preventive maintenance programs to reduce operating costs of machinery Produced budget for yearly maintenance department spending Purchased and controlled inventory of all maintenance supplies. 10/2001 - 08/2003

Palmer House Food

Products Inc

Waterloo, IA

Assistant Operations Manager

Produced production schedules

Ordered and kept inventory of supplies and product Sales of product to various meat lockers.

08/2003 - 10/2001

Building Products Inc

Waterloo, IA

Stager/ General Laborer

Stage building products and supplies to be shipped to lumber yards. 08/1999 - 10/2001

Globe Machinery and

Supply

Des Moines, IA

Route Sales Manager

Led sales calls with team members to establish sales and customer retention goals Managed sales transactions with a revenue stream of $1.5 million annually Determined merchandise price schedules and discount rates Monitored customer preferences to determine focus of sales efforts Generated monthly and annual sales reports

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. 08/1997 - 08/1999

Accurate Gear and

Machine

Waterloo, IA

Production Supervisor

Planned production schedules

Scheduled preventive maintenance schedules

Hiring and training of new employees

Worked with customers to ensure the quality of machined parts met the standard of quality they expected.

07/1996 - 07/1997

John Deere Tractor

Works

Machinist

Performed operations on all aspects of machine centers producing quality machined parts for production of John Deere tractors.

Waterloo, IA

07/1989 - 07/1996

Power Engineering

and Manufacturing

Waterloo, IA

Maintenance Technician/ Utility Machinist

Performed operations on various machines to produce quality machined parts for custom gearboxes

Followed maintenance schedules on various machines to keep on track with production schedules Preformed emergency maintenance on broken down machinery. 08/1986 - 08/1989

Dick Witham Ford

Waterloo, IA

Parts Technician

Sales of Auto Parts to retail customers, technicians and other dealerships Maintained inventory of all auto parts by ordering in parts and returning out dated parts. Education and Training

Waterloo, IA, USA Auto Parts Management

Hawkeye Community College

Coursework in the operations of successfully running an auto parts business.



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