Customer Service Forklift Operator
Resume:
Joshua J. Baker
Kissimmee, Florida 34758
***.*****.**@*****.***
A team player with the proven ability to effectively foster a productive work environment, both as a member of the team or independently, to achieve objectives. Outstanding analytical capability with excellent interpersonal and communication abilities at all organizational levels. Superior trainer who takes personal responsibility for the completion of assigned responsibilities.
EXPERIENCE:
Dispatcher/Crew Lead August 2021 – June 2023
Heyden Supply – Orlando Florida
Collaborated with management to devise and establish quality procedures, standards, and specifications. Reviewed customer requirements and ensures they were met. Conducted analysis of existing procedures and practices to reduce waste and increase efficiency. Established and maintained control and documentation procedures. Monitored performance by gathering relevant data and producing reports. Facilitated proactive solutions and improvements. Made suggestions for changes and improvements and establish implementation process. Ensured organization was operating as effectively as possible by collecting and analyzing quality data. Assured the reliability, consistency, and quality service by checking processes and final output.
Warehouse Worker/Forklift Operator September 2017 - July 2021
Construction Material, Orlando, Florida
Coordinated the unloading of inbound shipments. Product control, staging and picking of outbound shipments. Ensured compliance of all Federal statures regarding warehouse operations and regulations. Worked with management and warehouse staff to ensure coordination of warehouse activities such as shipping, purchases, deliveries, inventory balances, and productivity. Ensured satisfactory customer service. Inspected and maintained the physical condition of the warehouse and equipment and prepared work orders for repairs or replacement of equipment. Ensured accuracy of shipment documents and maintain records relative to shipping activities. Operated Forklift on a daily basis.
Machine Operator June 2016 – August 2017
CKS Packaging, Orlando, Florida
Operated a Forklift and other machines in support of my day-to-day activities. Inspected and maintained the physical condition of the equipment. Assisted team with activities and routine daily tasks. Utilized communication skills to engage, build credibility and engender trust with diverse clientele. Provided quality customer service to all customers. Worked behind the scenes to solve problems, mediate disputes, and resolve issues before they reach management.
EDUCATION:
Massaponax High School, Fredericksburg, Virginia
.
REFERENCES AVAILABLE UPON REQUEST:
Contact this candidate