T Mobile It
Resume:
© **** Assurant, Inc.
● Loss
● Theft
● Accidental damage (including liquid damage)
● Mechanical or electrical breakdown*
Premium Handset Protection® (PHP)
Welcome to Metro® by T-Mobile’s
* Mechanical or electrical breakdown is only covered after expiration of the manufacturer’s warranty.
** McAfee Security for Metro by T-Mobile is provided by McAfee, Inc. Metro by T-Mobile Premium Handset Protection device insurance is underwritten by the companies identified in the enclosed coverage documents. These companies operate under the trade name Assurant.
Congrats on making a great choice.
Your device is covered if the unexpected happens.
Everything you need to know about your coverage is in this packet. Please take a moment to review the program benefits, limitations and exclusions, and then store it someplace safe so you can easily refer to it.
If you received this communication electronically, you have the right to request a paper copy and can opt out of electronic delivery of PHP documents and related communications by calling 1-877-***-**** and providing your mailing address. If you received a paper copy, it’s because we were unable to deliver it electronically at this time. However, future communications will be delivered electronically unless you opt out. WHAT TO DO NEXT
YOUR COVERAGE BENEFITS
Metro by T-Mobile Premium Handset Protection covers your device in case of:
● Antivirus and anti-theft protection for up to 10 devices (smartphones, tablets, PCs and Macs)
● True Key™ premium password management
● Identity theft protection and restoration
McAfee® Security for Metro® by T-Mobile with ID Theft Protection** includes: Simply download the McAfee Security for Metro app to get started. AWSFF308JWVA
October 04, 2021
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© 2020 Assurant, Inc.
● Pérdida
● Robo
● Daño accidental (incluido el daño por líquido)
● Falla mecánica o eléctrica*
Bienvenido a Premium Handset Protection® (PHP)
de Metro® by T-Mobile
* Las fallas mecánicas o eléctricas solo están cubiertas después del vencimiento de la garantía del fabricante.
** McAfee, Inc. proporciona McAfee Security for Metro by T-Mobile. El seguro de dispositivo de Premium Handset Protection de Metro by T-Mobile está respaldado por las compañías indicadas en los documentos anexos de cobertura. Estas compañías operan bajo el nombre comercial de Assurant. Felicidades por hacer una gran elección.
Tu dispositivo está cubierto en caso de que suceda lo inesperado. Todo lo que necesitas saber respecto a tu cobertura se encuentra en este paquete. Toma un momento para revisar los beneficios del programa, así como las limitaciones y exclusiones, y luego guárdalo en un lugar seguro para que puedas consultarlo fácilmente. Si recibiste esta comunicación electrónicamente, tienes derecho a solicitar una copia impresa y puedes optar por no recibir electrónicamente los documentos de PHP y comunicaciones relacionadas llamando al 1-877-***-**** y proporcionando tu dirección postal. Si recibiste una copia impresa, es porque no pudimos entregarla electrónicamente en este momento. Sin embargo, las comunicaciones futuras se enviarán electrónicamente a menos que optes por no participar.
QUÉ HACER AHORA
TUS BENEFICIOS DE COBERTURA
Premium Handset Protection de Metro by T-Mobile ofrece cobertura para tu dispositivo en caso de:
● Antivirus y protección contra robo para un máximo de 10 dispositivos (teléfonos inteligentes, tabletas, PCs y Macs)
● Manejo de contraseñas premium con True Key™
● Protección y restauración de robo de identidad
McAfee® Security for Metro® by T-Mobile with ID Theft Protection** incluye: Simplemente descarga la aplicación McAfee Security for Metro para comenzar. 16559
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© 2020 Assurant, Inc.
Maximum of two approved claims within a consecutive 12-month period, based on the date of the first replacement or repair. Coverage will terminate when the claim limit is reached. Metro by T-Mobile Premium Handset Protection covers the device and the standard charger, standard battery and SIM card (if applicable to your device). Accessories included in the original device packaging are covered in the event of an incident simultaneously affecting both the device and the accessory. Damaged devices must be returned within 15 days of receiving the replacement device; otherwise, you’ll be charged the unrecovered equipment fee. Certain losses are not covered; see coverage documents for details.
All trademarks are the property of their respective owners. Visit mymetroclaim.com to file your claim 24/7. It’s easy and convenient for both filing and checking the status of your claim.
Or call 1-800-***-**** and a Care Specialist will work with you to process your claim. If your device is lost or stolen, call Metro® by T-Mobile at 1-888-8metro8 (1-888-***-****) to suspend your service and protect yourself against unauthorized use. HOW TO FILE A CLAIM AND GET RECONNECTED
Once your claim is approved, a replacement device will be shipped via next-business-day delivery, when available, at no additional cost.
Any replacement device will be a reconditioned model of like kind and quality. If a reconditioned device is unavailable, we’ll replace it with a new model of like kind and quality. Device color may vary depending on availability.
COVERAGE DETAILS
Coverage Purchased: Metro by T-Mobile Premium
Handset Protection
Covered Device:
IMEI for Covered Device:
Coverage Start Date:
Coverage End Date: Monthly renewable
Monthly Cost: See Metro by T-Mobile Insurance
Deductible Schedule
Deductible: See Metro by T-Mobile Insurance
Deductible Schedule
Unrecovered Equipment Fee: Retail price of the
replacement device plus applicable shipping costs
Maximum Replacement Value: The lesser of the
replacement device or the purchase price of the
claimed device, minus your deductible
HOW TO ACCESS YOUR MCAFEE® SERVICES
Once you’ve downloaded and registered the McAfee® Security for Metro® app, you can log in to mcafee.com/metrobyt-mobile to:
Locate your device on a map
Sound an alarm to help you find it
Remotely lock and wipe your data
Use McAfee’s Thief Cam feature to take a picture of whoever is holding your phone To access your premium True Key™ features:
Log in to mcafee.com/myaccount to find your activation code
Download the True Key app, choose Settings, click True Key Profile and enter your code
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Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claims containing any materially false information or conceals, for the purposes of misleading, information concerning any fact material thereto, commits a fraudulent insurance act, which is a crime, and may subject such person to criminal and substantial civil penalties. Samsung Galaxy A32 64GB Black
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Máximo de dos reclamos autorizados dentro un período consecutivo de 12 meses basado en la fecha del primer reemplazo o reparación. La cobertura concluirá una vez que alcances tu límite de reclamos. Premium Handset Protection de Metro by T-Mobile cubre el dispositivo y el cargador estándar, la batería estándar y la tarjeta SIM (según corresponda a tu dispositivo). Los accesorios incluidos en el empaque del dispositivo original están cubiertos en el caso de un incidente que afecte simultáneamente tanto al dispositivo como al accesorio. Los dispositivos dañados deben devolverse dentro de los primeros 15 días una vez recibido el dispositivo de reemplazo; de lo contrario, se te cobrará la tarifa de equipo no recuperado. Ciertas pérdidas no están cubiertas; consulta los documentos de cobertura para conocer los detalles. Todas las marcas registradas son propiedad de sus respectivos dueños. Visita mymetroclaim.com para presentar tu reclamo las 24 horas del día, los 7 días de la semana. Es fácil y conveniente tanto para presentar tu reclamo como para verificar el estado del mismo. CÓMO PRESENTAR UN RECLAMO Y RECONECTARTE
Una vez que tu reclamo sea aprobado, te enviaremos un dispositivo de reemplazo con entrega al siguiente día hábil, cuando esté disponible, sin costo adicional alguno para ti. Todo dispositivo de reemplazo será un modelo reacondicionado de tipo y calidad similares. Si no se encuentra disponible un dispositivo reacondicionado, el reemplazo se hará con un dispositivo nuevo de clase y calidad similares. El color del dispositivo puede variar según la disponibilidad. CÓMO ACCEDER A TUS SERVICIOS DE MCAFEE®
Una vez que hayas descargado y te hayas registrado en la aplicación McAfee® Security for Metro®, puedes ingresar en mcafee.com/metrobyt-mobile para:
Ubicar tu dispositivo en el mapa
Hacer sonar una alarma para ayudarte a encontrarlo
Bloquear y borrar tus datos de manera remota
Usar la cámara de robo de McAfee para tomar una foto de la persona que sostenga tu teléfono Accede a las funciones premium de True KeyTM:
Ingresa en mcafee.com/myaccount para conocer tu código de activación
Descarga la aplicación True Key, elige Configuración, haz clic en Perfil True Key e ingresa tu código
O llama al 1-800-***-**** y un especialista en atención al cliente te ayudará durante el proceso. Si pierdes o te roban tu dispositivo, llama a Metro® by T-Mobile al 1-888-8metro8 (1-888-***-****) para suspender tu servicio y protegerte contra el uso no autorizado. DETALLES DE COBERTURA
Cobertura adquirida: Premium Handset Protection
de Metro by T-Mobile
Dispositivo cubierto:
IMEI de dispositivo cubierto:
Fecha de inicio de la cobertura:
Fecha de finalización de la cobertura: Renovación
mensual
Costo mensual: Consulta el listado de deducibles de seguro de Metro by T-Mobile
Deducible: Consulta el listado de deducibles de seguro de Metro by T-Mobile
Tarifa por equipo no recuperado: Precio minorista del dispositivo de reemplazo más los costos de envío aplicables Valor máximo de reemplazo: El menor del dispositivo de reemplazo o el precio de compra del dispositivo reclamado, menos tu deducible
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Insurance Deductible Schedule
* Plus tax, if applicable. Claim limits apply. Refer to insurance coverage documents for details. All marks associated with the devices listed herein are the property of their respective owners. Please note: As your device depreciates, it may be classified under another tier and your deductible would be adjusted accordingly. Metro® by T-Mobile
Device Tier
1 2 3 4 5 & BYOD 6
Monthly Charge per Device
Premium Handset Protection® $5 $6 $12
Insurance Deductible per
Approved Claim* $20 $50 $60 $120 $200 $275
mymetroclaim.com/deductible 1-800-***-****
Find your device tier below. If you
don’t see it, visit or call:
Alcatel Tier
GO FLIP™
GO FLIP™ 3
LINKZONE™
LINKZONE™ 2
1
1X Evolve™
JOY TAB™
JOY TAB™ 2
T-Mobile REVVL4
2
3V
7
T-Mobile REVVL4+
3
T-Mobile REVVL 5G 4
Apple®
iPhone® SE
iPhone® 5s 4
iPhone® 6s
iPhone® 6s Plus
iPhone® 7
iPhone® 7 Plus
iPhone® 8
iPhone® XR
iPhone® 11
iPhone® Mini
5
iPhone® X
iPhone® Xs
iPhone® Xs Max
iPhone® 8 Plus
iPhone® 11 Pro
iPhone® 11 Pro Max
iPhone® 12
iPhone® 12 Pro
iPhone® 12 Pro Max
6
Moto Tier
g play
g stylus
T-Mobile REVVLRY
2
g7 play
g7 power
e5 plus
one 5G ACE
3
OnePlus
Nord N10 5G
Nord N100
Nord N200
3
Samsung
Galaxy A01
Galaxy A02
Galaxy A10e
Galaxy A11
Galaxy J2
Galaxy J3 Prime
2
Galaxy A12
Galaxy A20
Galaxy A21
Galaxy A32 5G
Galaxy J7 Prime
Galaxy J7 Star
3
Galaxy A51 5G
Galaxy A52 5G
Galaxy A6
4
Galaxy GS10e
Galaxy S20 FE 5G 5
Galaxy GS10+
Galaxy S20 5G
Galaxy Note 10+ 5G
6
Timex
FamilyConnect™ 4G 2
ZTE
Avid® 4 2
Coolpad Tier
Defiant™
Snap™
MetroSMART Hotspot™
1
Legacy™ 3
Foxxd™
Miro™ 1
Franklin
Pintrac Pet Tracker 1
Konnectone
MetroSMART Ride® 2
LG
Aristo™ 2
Aristo™ 3
Aristo™ 3+
Aristo™ 4+
Aristo™ 5
K20™ Plus
K51™
2
G Pad 5™
K30™
K40™
Stylo™ 4
Stylo™ 5
Stylo™ 6
3
Q7+™ 4
Moto
e
e5 play
e6
2
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© 2021 Assurant, Inc.
Listado de Deducibles de Seguro
* Más impuestos, si corresponde. Se aplican límites de reclamos. Consulta los documentos de cobertura del seguro para más detalles. Todas las marcas asociadas con los dispositivos que se indican en este documento son propiedad de sus respectivos dueños. Ten en cuenta: Conforme tu dispositivo se deprecia, puede que esté clasificado bajo otro nivel y tu deducible se ajustaría en consecuencia. Metro® by T-Mobile
Nivel de dispositivo
1 2 3 4 5 y BYOD 6
Cargo mensual por dispositivo
Premium Handset Protection® $5 $6 $12
Deducible de seguro por reclamo aprobado* $20 $50 $60 $120 $200 $275 mymetroclaim.com/deductible 1-800-***-****
Busca el nivel de tu dispositivo a continuación. Si no lo encuentras, visita o llama:
Alcatel Nivel
GO FLIP™
GO FLIP™ 3
LINKZONE™
LINKZONE™ 2
1
1X Evolve™
JOY TAB™
JOY TAB™ 2
T-Mobile REVVL4
2
3V
7
T-Mobile REVVL4+
3
T-Mobile REVVL 5G 4
Apple®
iPhone® SE
iPhone® 5s 4
iPhone® 6s
iPhone® 6s Plus
iPhone® 7
iPhone® 7 Plus
iPhone® 8
iPhone® XR
iPhone® 11
iPhone® Mini
5
iPhone® X
iPhone® Xs
iPhone® Xs Max
iPhone® 8 Plus
iPhone® 11 Pro
iPhone® 11 Pro Max
iPhone® 12
iPhone® 12 Pro
iPhone® 12 Pro Max
6
Coolpad Nivel
Defiant™
Snap™
MetroSMART Hotspot™
1
Legacy™ 3
Foxxd™
Miro™ 1
Franklin
Pintrac Pet Tracker 1
Konnectone
MetroSMART Ride® 2
LG
Aristo™ 2
Aristo™ 3
Aristo™ 3+
Aristo™ 4+
Aristo™ 5
K20™ Plus
K51™
2
G Pad 5™
K30™
K40™
Stylo™ 4
Stylo™ 5
Stylo™ 6
3
Q7+™ 4
Moto
e
e5 play
e6
2
Moto Nivel
g play
g stylus
T-Mobile REVVLRY
2
g7 play
g7 power
e5 plus
one 5G ACE
3
OnePlus
Nord N10 5G
Nord N100
Nord N200
3
Samsung
Galaxy A01
Galaxy A02
Galaxy A10e
Galaxy A11
Galaxy J2
Galaxy J3 Prime
2
Galaxy A12
Galaxy A20
Galaxy A21
Galaxy A32 5G
Galaxy J7 Prime
Galaxy J7 Star
3
Galaxy A51 5G
Galaxy A52 5G
Galaxy A6
4
Galaxy GS10e
Galaxy S20 FE 5G 5
Galaxy GS10+
Galaxy S20 5G
Galaxy Note 10+ 5G
6
Timex
FamilyConnect™ 4G 2
ZTE
Avid® 4 2
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AMERICAN SECURITY INSURANCE COMPANY
A Stock Insurance Company
Administrative Office: 11222 Quail Roost Drive, Miami, FL 33157-6596 305-***-**** CERTIFICATE OF INSURANCE
INSURING AGREEMENT
We agree to provide coverage for Your technology that is eligible and enrolled for coverage, subject to the terms and conditions set forth in this Certificate, the Master Policy, Your Coverage Confirmation, and any endorsements attached to this Certificate. A copy of the Master Policy under which this Certificate is issued is available for Your inspection by contacting Us at: 1-800-***-****.
DEFINITIONS
Accessories are those items included with Your Insured Product purchase. These may include for smartphones, the device battery, wall charger, and USB charging cable. Accessories are eligible for coverage only when claimed as part of an Insured Product’s reported Loss.
Accidental Damage from Handling (“ADH”) means an
unexpected and unintentional external event that results in physical damage to the Insured Product. The damage shall be beyond Your control or the control of anyone You entrusted with the Insured Product. ADH coverage only applies to operational or mechanical failures such as drops and damage caused by liquid contact.
Consumer Software is software applications, branded by the Insured Product manufacturer, including but not limited to word processing, worksheets, and presentation software. Coverage Confirmation is Your receipt, proof of purchase, service agreement, or comparable documentation that indicates Your enrollment.
Device Profile (if applicable) means the personal user account You create with Us to register and manage Your Insured Product(s) and view the details of Your Coverage Confirmation. Group means the Product Owners who enroll in and We accept for coverage under the Master Policy.
Insured Product(s) means Your eligible Metro PCS device(s) on network, listed on Your Coverage Confirmation, or any eligible device registered by You and approved by Us. Insured Product includes Accessories coverage. In addition, at Our discretion, coverage may extend to any replacement device provided by the device seller, the manufacturer, or Us, as well as any subsequent upgrade device purchased or leased by You and registered with and approved by Us as an Insured Product.
Loss means an occurrence of a covered claim event, including but not limited to continuous or repeated exposure to substantially the same general harmful conditions to the Insured Product, while this Certificate is in force.
Malware means any program, applications, scripts or code intended to contaminate data or damage an Insured Product’s hardware or software. It includes but is not limited to any of the following: self–replicating viruses, worms, trojans, logic bombs, spyware or other malware. It does not mean defect or programming errors, such as the inability of a program to process any naturally occurring calendar date.
Manufacturer means the entity that produced and supports Your Insured Product.
Master Policyholder (“Policyholder”) means Metro PCS, the organization that holds the Master Policy under which We issued this Certificate.
Mechanical and Electrical Breakdown (“Hardware
Services”) means the failure of the Insured Product due to a defect in materials and workmanship when operated according to the manufacturer’s instructions. Mechanical and Electrical Breakdown does not include Accessories coverage.
Mysterious Disappearance means the vanishing of the Insured Product without either Your or the authorized user’s knowledge as to place, time, or manner.
Pre-existing Condition(s) means failures or defects with an Insured Product which You should have reasonably known to be present before coverage begins under this Certificate. Premium means the amount You pay or paid for this coverage as listed on Your Coverage Confirmation.
Product Owner, You, and Your mean the person or entity whose Insured Product(s) is/are covered by this Certificate. Theft means the unlawful taking or removing of the Insured Product without Your consent and with the intent to deprive You of the Insured Product. This includes burglary and robbery. We, Us, and Our mean American Security Insurance Company. PREMIUM PAYMENT
A monthly Premium as listed on Your Coverage Confirmation will be charged to Your billing account on record. Premium per Insured Product
Tier
1
Tier
2
Tier
3
Tier
4
Tier
5
Tier
6
Premium
Charge $2 $2 $3 $3 $9 $9
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WHEN COVERAGE BEGINS AND ENDS
If You purchase this coverage at the same time You purchase Your Insured Product(s), this Certificate begins the date You enroll for coverage.
If You purchase this coverage on a date later than the date You purchased Your connected Insured Product, this Certificate takes effect upon Our inspection of the connected device and Our acceptance of Your registration.
If an Insured Product changes due to a replacement by the device seller, the manufacturer, or Us or due to a device upgrade, coverage ceases on the existing Insured Product and begins on the replacement/upgrade device when You activate the replacement device on the Policyholder’s network.
To be eligible for coverage under this Certificate, You must be a member of the Group. Your coverage under this Certificate begins upon Our approval. If approved, Your coverage is retroactive to the coverage start date.
We reserve the right to deny coverage for any device that You do not register or that We do not approve as an Insured Product. Should We disapprove Your coverage, We will notify You in writing within thirty (30) days and refund to You any Premium paid.
Your coverage start date, term, end date, Premium, deductibles, and other coverage specifics are listed on Your Coverage Confirmation.
For those who purchase month to month coverage or a renewable term option (when offered), You also must be an active customer of the Policyholder to be covered under this Certificate. In addition, coverage under this Certificate is continuous until either cancelled or not renewed by either You or Us.
WHAT IS COVERED
We will cover the Insured Product(s) against direct, and sudden Loss, caused by Theft, Mysterious Disappearance, ADH, as well as any Mechanical and Electrical Breakdown that occurs after the expiration of the manufacturer’s warranty.
During the coverage term, We also may provide You with other services specific to Your Insured Product(s). These limited benefits may include (but are not limited to) device support, content backup and security services, claims management tools, alternative servicing and upgrade options, or promotions. Certain features of these services may not be available on or compatible with all device types.
WHAT IS NOT COVERED
We will not pay a claim due to:
1. The setup, installation, or any data restoration of the Insured Product or the provisioning of equipment
during Your service event. This includes the removal or disposal of any Insured Product replaced under this Policy.
2. Damage caused by:
a. Misuse, reckless, abusive, willful or intentional conduct associated with handling and use of the
Insured Product, including vandalism;
b. Exposure to environmental or weather conditions
(including rust or corrosion);
c. Acts of God, or other external causes except as described in What Is Covered; or
d. Service performed by anyone not authorized by the manufacturer or Us.
3. Operating the Insured Product outside the permitted or intended use as described by the manufacturer.
4. An Insured Product with an altered, defaced, or removed serial number, or an Insured Product modified to alter its functionality or capability without the manufacturer’s written permission.
5. Coverage only applies to an Insured Product returned to Us in its entirety (excludes Theft or Mysterious
Disappearance).
6. Neglect, including when required maintenance and/or cleaning are not performed as specified by the
manufacturer.
7. Damage related to any Malware.
8. Damage to Your data, either inputted, stored on, connected to, or processed by Your Insured Product. This includes third party software/applications,
messages, emails, documents, passwords, photos,
videos, music, ringtones, maps, books or magazines, and games.
9. Cosmetic damage, including but not limited to scratches and dents that do not otherwise affect the functionality of the Insured Product.
10. Damage caused by normal wear and tear or which is otherwise due to the normal aging of the Insured
Product.
11. Pre-existing Conditions or defects that are subject to a manufacturer’s warranty or recall.
12. Support for software other than the native Consumer Software or any Manufacturer-branded software
designated as “beta”, “prerelease,” or “preview”; third party applications and their interaction with the Insured Product; or server-based applications.
13. Issues that could be resolved with a software upgrade. 14. Any intentional dishonest, fraudulent or criminal act by You, any authorized user, anyone You entrust with the Insured Product, or anyone else with an interest in the Insured Product for any purpose, whether acting alone or in collusion with others.
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induced to do so by any fraudulent scheme, trick, device or false pretense.
16. Illegal trade or confiscation by any governmental authority.
17. Any liability for damage arising from delays or any consequential damages due to a claim.
18. Depreciation or obsolescence.
19. Claims to property held in inventory or held as stock in trade.
20. Any other act or result not described as covered under this Certificate.
21. Mechanical and Electrical Breakdown that occurs during the manufacturer’s warranty.
YOUR RESPONSIBILITIES
To file a claim or request support, You agree to comply with each of the terms listed below.
1. Back up all software and data that resides on Your Insured Product(s). DURING A CLAIM EVENT, WE
MAY DELETE THE INSURED PRODUCT’S
CONTENT AND REFORMAT THE STORAGE
MEDIA. We will return Your Insured Product or
provide a similar replacement as originally configured by the manufacturer, subject to applicable updates. You will be responsible for restoring all other software programs, data, and passwords.
2. Notify Your service provider of any Loss due to Theft or Mysterious Disappearance (when applicable).
3. Update software to currently published releases prior to seeking service.
4. As part of a claim or request for support, provide information about the symptoms and causes of the
issues with the Insured Product.
5. Respond to requests for information, including but not limited to Your identification and proof of Insured Product ownership, the Insured Product’s serial
number, model, version of the operating system and software installed, any peripheral devices connected or installed on the Insured Product, any error messages displayed, the actions which were taken before the Insured Product experienced the issue and the steps taken to resolve the issue.
6. Provide Us a detailed description of the actual event should We ask You for an explanation of where and
when the Loss occurred. We will deny the claim event if You fail to pay any applicable deductible as described below or fail to provide information relating to the failure or damage when asked.
7. Follow the instructions We give You:
a. For Mechanical and Electrical Breakdown or ADH
Loss, this may include unlocking Your device,
turning off device location features, resetting the Insured Product to factory settings, removing Your data/mobile wallet/registration from the Insured
Product, refraining from sending Us devices and
Accessories that are not subject to repair or
replacement, and packing the Insured Product
according to Our shipping instructions.
b. For Theft or Mysterious Disappearance Loss, this may include, enabling the security features on the Insured Product prior to the Loss and turning on
lost mode as instructed during the claim process.
8. For Loss due to Theft or Mysterious Disappearance, a report of such Loss must be made when instructed by Us to do so:
a. To the applicable police authority with jurisdiction; and
b. As soon as reasonably possible.
Failure to report the Loss or file a Proof of Loss as stated above may result in a denial of a claim under this Certificate.
9. Submit to an examination under oath as well as an examination of the Insured Product either by Us or Our authorized servicer, if requested.
10. Do not open the Insured Product as resulting
damage is not covered by this Certificate. Only We, the Manufacturer, or an authorized servicer
approved by Us should perform service on the
Insured Product.
11. You are responsible to protect the Insured Product from further damage and comply with the manufacturer’s
permitted and intended use.
HOW TO FILE A CLAIM AND REQUEST SUPPORT
All claims for service must be reported as soon as reasonably possible. This Certificate covers only those claims reported within ninety (90) days of the date of the Loss.
We may subcontract or assign delivery for elements of Our obligations under this Certificate to third parties, including the Manufacturer, when applicable; however, this does not relieve Us of Our obligations under this Certificate.
To file a claim or request support, visit Us at
www.mymetroclaim.com or contact Us at 1-800-***-****. We will assist You to diagnose any technical difficulties that may exist with Your Insured Product. To the extent that Our diagnosis confirms a covered Loss, We will process Your claim and arrange for a repair or replacement service as defined below. We will use new, refurbished, or recertified parts or replacements for any hardware benefit under this Certificate that is of like kind and quality to the Insured Product.
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REPAIR OPTIONS
Should We choose to repair Your Insured Product, We will setup service with an authorized servicer/repair center determined by Us based on Your location, the Insured Product’s equipment type, and service purchased. Our repair options include: 1. If We determine that the Insured Product requires in-home/on-site service, We will repair the Insured Product at Your location where available. An adult (of legal age) must be present at the time of repair. Should We determine during the repair visit that We need to repair Your Insured Product elsewhere, We will
transport it to and from Our repair center.
2. If the Insured Product qualifies for carry-in service, We either will setup a claim for the repair to be performed at an authorized repair center of Our choosing or
arrange for You to take the Insured Product for service and reimburse to You the cost for the repair (with applicable receipt) up to the Maximum Coverage Per Claim. You must contact Us to receive a repair
authorization prior to service. You may be responsible for transporting the Insured Product to/from the repair center and assume any corresponding cost.
3. If We determine that the Insured Product is eligible for mail-in service, We will send You a prepaid shipping label (and, if needed, packaging material) to ship the Insured Product to an authorized repair center
according to the instructions provided by Us. Once service is complete, We will return the Insured Product to You.
REPLACEMENT OPTIONS
Should We choose to replace the failed or damaged Insured Product because either We are unable to repair
Contact this candidate