ADRIANA SANDOVAL

*** *** ***** ******** *******

CONTACT

Address : Hollywood, Florida 33020

Phone : 786-***-****

Email : ad05cn@r.postjobfree.com

SKILLS

- Attention to detail

- Data accuracy

- Time management

- Organization

- Customer Service

- Proficiency in data entry software

-Negotiation and communication

-confidentiality with sensitive information

PROFESSIONAL SUMMARY

Accomplished psychologist with more than 4 years of experience in Claims Management related with data entry, translation, and conflict resolution. Skilled in negotiating and resolving complex claims with speed and accuracy, and in reducing loss ratios and improving customer satisfaction.

WORK HISTORY

Claims Manager & Data entry coordinator - People's Public Adjusters 02/2023 - 09/2023

• keep all customer databases up to date.

• translation of documents and calls with third parties

• Efficient and confidential management of client information in spreadsheets, word, email, and other specialized software such as Monday and my case.

• Handled claims consistent with client and corporate policies, procedures, best practices, and regulations.

• Determined proper course of action for claims processing.

• Documented and communicated timely claims information while supporting accurate outcomes.

• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

• Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.

Claims assistant - Nationwide Public Adjusters

06/2021 - 02/2023

• Prepared files, letters and notices.

• translation of documents and recorded statements

• Logged, allocated and managed claims.

• Transmitted case files between offices.

• Created and updated Mycase and tracking spreadsheets. Office manager - JL consultants

11/2020 - 06/2021

• Maintained computer and physical filing systems.

• Management and organization of sales teams.

• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

• Payment of payroll

Attorney Assistant - Law offices of Marcelo Saenz

05/2018 - 11/2020

• Feed and update client databases daily with documents and correspondence related to each case

• Handled office scheduling and made notes for deadlines, motions and other important dates.

• Managed accounts and client records of clients, observing confidentiality and extreme discretion.

• Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.

EDUCATION

620 All lines adjuster - Florida Department of Financial services license number: G046665

Bachelor of Professional Studies : Psychology, 11/2016 Universidad Manuela Beltran Colombia

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