Babitha Lakunde

Salesforce Developer & Administrator

Email:ad05cb@r.postjobfree.com

Mobile: +1-240-***-****

Professional Summary:

Over 6+ years of experience in the IT industry, with around 4+ years of experience as Salesforce Developer & Administrator involved in coding, designing, modeling, analysis, and maintenance of CRM systems.

Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, junction objects, master-detail relationships, lookup relationships.

Excellent analysis skills & problem-solving skills and the ability to develop processes and methodologies. Proven client-facing skills including written, presentation and verbal communications skills.

Used multi-tenant MVC architectures for building sales force applications.

Proficiency in related tools (Data Loader, Workbench, Force.com IDE, and integrations of third-party tools with Salesforce.

Expertise in coordinating with management and end-users to create and manage workflow rules, data validation, processes, and flows.

Analyzes problems, conducts root cause analysis, helps in resolution of problems using defined problem management procedure, and helps in application support and maintenance of customer applications.

Expertise in Salesforce.com Development by developing the presentation layer in Visual force and business logic in the Apex by creating the Classes, Standard Controllers, Custom Controllers, Controller Extensions and Web Services API.

Hands on experience in Lightning Components and Lightning App Builder.

Experience in using Agile Development methodologies (Extreme Programming, Pair Programming, Test Driven Development and SCRUM).

Hands on experience in version control tool GitHub, Jenkins, Copado.

Experience with CICD tool.

Expertise in developing web components and enterprise applications using Java, Swing, JDBC, Servlets, JSP, Struts, Hibernate, Spring Framework, HTML, CSS, XML, JavaScript.

Extensive experience in builds process and coordinated full, bug-fix patch releases of various applications.

Coordinated the adoption of agile methodologies in software development process and assisted in project, resource planning.

Expertise in design and implementation of core components of the framework in Java using spring and hibernate technologies.

Obtained a Trailhead rank of Ranger and super badges.

Solid background in Object Oriented Programming and Development.

Involved in mentoring activity as Learning Enabler during Initial Learning Programmer (ILP) in Infosys. Responsible for learning and conducting training programmers for more than 50 associates.

Technology Skills:

Salesforce.com

VisualForce (Pages, Components), Lightning Pages, JavaScript, JQuery, HTML, CSS, Apex, Apex Triggers, Batch Apex, Ajax, SFDC, Web Services, SOAP API, REST API, WSDL,JSON, XML, SOQL, SOSL,MySQL, SQL, Apex Classes, Triggers, Controllers, Controller Extensions, Einstein, Validation rules, Workflow, Process Builder, Approval process, Data management, Data Loader, Data Import wizard, Data Export, Work bench, Reports & Dashboards, Custom Objects, Force.com, Apex Data Loader.

Web Design

Visualforce, JavaScript, XML, HTML, CSS.

Databases

Oracle, SQL Server and MYSQL

Methodologies

Agile, Scrum, SDLC.

Programming Languages

APEX, C, C++ and Java.

GUI & Tools

Visual Studio, Eclipse, GitHub,Force.com IDE, Apex Data Loader, workbench

Professional Experience:

Client : Delta Health Systems, Atlanta, GA.

Role : Salesforce Developer & Administrator

Feb 2021 To Till date

Description:

This application is for Healthcare Professionals and consumers who are living in USA. It is an online marketplace

for Healthcare and Insurance. The Healthcare Professions could register themselves on the site giving

their details, which consist of General Information, Office Details, and Credentials & Education. Once they

are processed, they could quote their rates and it is saved in the database. Similarly, consumers could

become members of health market by registration. Depending on their needs they could search for the

doctors in required specialty and place name and fix up their appointments. Later on, after the treatment

they could do online payment for the fees.

Roles & Responsibilities:

oDesigned, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, Custom Buttons, Custom Links, and Components.

oWorked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, and different custom objects.

oCreated various Profiles and Roles and configured the permissions based on the organizational hierarchy requirements.

oPlayed a major part in designing the Campaigns for Marketing users.

oResponsibilities Involved in requirement gathering from users.

oSet up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.

oWorked on writing Visualforce, Apex classes,controllers, triggers, SOQL and SOSL.

oDesigned and build applications using Salesforce Lightning and Classic.

oPlans, designs, develops, and maintains multiple complex salesforce implementation. Responsible for relationship and quality of offshore programming efforts.

oExperience with Agile development methodologies such as XP/SCRUM

oCollaborated across multiple scrum teams; Follow development, testing and deployment practices that are leading edge on the Salesforce platform.

oStrong knowledge of Agile Software development methodologies, design and architectural patterns.

oWork closely with QA to review test plans and test cases and ensure quality of deliverables from the team.

oCreated and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.

oMake recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting.

Environment: Force.com platform, Apex Language, Visual Force (Pages, Component

and Controllers), Pages, Data Loader, App exchange, HTML, Java Script, Apex Triggers,

Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,

Customer Portals, GitHub.

Client: Benjamin Moore & Co, Atlanta, GA.

Role : Salesforce Developer

Feb 2020 To Jan 2021

Description: Benjamin Moore is one of the top most paints company in USA. To implement their Sales process they opted Salesforce.com platform. This project includes Color Services, Account 360 view, Opportunity Management and User Budget Reports. This application using Salesforce CRM platform to manage their Sales, Marketing and Support Process. Distributors, Sub-Distributors, Sales Reps involve in selling the products. Retailers are the partner users in the Partner Community.

Roles & Responsibilities:

oHaving good exposure in Development and Administration in Sales force CRM.

oImplemented Sharing rules of object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

oWorked on designing Custom Objects, Custom Tabs, custom fields, role-based Page Layouts, designed Visual Force Pages and various other components as per the client and application requirements.

oWe have overridden the standard lead Creation page with custom Visual Force.

oExperience in DocuSign CLM development.

oWe are involved in creating a custom sidebar components.

oCreated the Batch Apex, Schedule Apex, Triggers, and Workflows for Email Alerts and Field Updates.

oCreated Custom Settings for Auto Population of data and also for controlling Triggers Based on Users or Profiles.

oInvolved in implementing schema concepts for Obtaining Information, Objects, Fields, Tabs and It’s Properties.

oUsing flows & plugins to calculate Distributors renewals and Ratios’.

oExperience working with Force.com IDE, Data Loader, Import Wizard and salesforce.com Sandbox.

Environment: Force.com platform, Apex Language, Visual Force (Pages, Component and Controllers)

Pages, Data Loader, App exchange, HTML, Java Script, Apex Triggers, Web Services, Reports,

Custom Objects, Custom Tabs, Data Loader.

Client : National Water Works, Atlanta, GA.

Role : Salesforce Developer

Nov 2019 To Jan 2020

Description:

National Logistics provides services for the treatment and disposal of waste generated from crude oil

and natural gas production. The waste to be disposed arrives at select National Logistics facilities

either through direct pipelines from drilling sites, or via water transportation trucks. Drilling companies

and private contractors that utilize National Logistics’ services can be billed either through a fixed

contract pricing, or a variable spot pricing that changes based on the amount of water being disposed of.

The Implementation of a CRM for National Logistics can help create a streamlined and efficient approach

to managing their data in the system, thereby resulting in more accurate data available to the Sales team.

Roles & Responsibilities:

oDevelop, maintain, create, and improve validation rules, custom Visualforce pages, Apex customizations, custom objects, fields, and formulas.

oCreated Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security, and configured their sharing settings.

oEmbedded a Visual force page for force.com sites to display a static logo of our company.

oHands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.

oWorked extensively with lightning process builder flows, Connect API, Chatter, and quick Action.

oWorked with management and end-users to create and manage workflow rules, data validation, processes, and flows.

oCreated and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.

oMake recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting.

oWorked Closely with Team Lead or Project Manager to develop solution in accordance to the system design.

oProvide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.

oDeveloped or review development of test protocols for testing application before user acceptance. Review test results and direct further development.

oProactively engage on continuous improvement efforts for application design, support, and practice development efforts.

oExperienced with at least full life cycle implementations on with 200+ user licenses.

oWork with Manager to provide scope and timelines.

oDeployment of code from sandbox to production using Force.com IDE tool.

oPerformed unit testing for every written code.

oAssisted App exchange for referring to several customized apps.

Environment: Apex Language, Visual Force Pages, Data Loader, S-Controls, Workflow &

Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Service cloud,

Force.com platform.

Client : ESI-ATLAS, Atlanta, GA.

Role : Salesforce Developer/Admin

Jan 2019 To Oct 2019

Description:

Atlas is an in-house system developed for their Mail order business. In Atlas Orders are placed by members who have opted for mail order delivery of medical supplies. Orders are received through various channels including Mail, telephone, and Fax. The received orders are scanned and stored in the system for future reference in using Right Fax and imaging server (Lead tools imaging). The new image (prescription) that comes into the system is called as a referral. The referral moves into various stages Pre-QA, Insurance Verification etc. for validation of prescription and Plan. When these stages are complete the referral will be Active orders stage. An active order will move into various stages inventory check, order submission, credit card processing etc. The complete and validated order is shipped using the SI Backer system that interacts with the Atlas system for valid orders.

Roles & Responsibilities:

oManage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.

oResponsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.

oWritten SOQL & SOSL queries against force.com API.

oUsed Force.com Eclipse IDE plug to develop the classes and triggers.

oDeveloped different Visual Force Pages to suit to the needs of the application using different Visual force components.

oUsing Apex Data Loader mapped data sources and loaded data into Call Center application.

oDesigned, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

oCoded APEX triggers created rule based automated workflows.

oCreated Formula Fields, Validation Rules, Assignment Rules, Workflow and approvals for the flexibility and functionality of force platform application.

oGenerated different Reports like standard, summary, and matrix for quarterly and half yearly sales.

oUsed the sandbox for testing and migrated the code to the deployment instance after testing.

Environment:, Salesforce Enterprise Edition, Salesforce.com, Custom/Standard Objects,

Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow& Approvals, Reports, Force.com

Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, WSDL, AJAX.

Client : City Bank-BCM, New York, NY.

Role : Software Developer

March 2018 To Dec 2018

Description:

The Online Banking application of City bank is the internet banking application which gives the customer the ability to view, modify, and transfer funds in his/her account online by entering his Identification number and password. This Banking module also included the summary of customer accounts, their transaction details, application, etc. Plan Management Centre (PMC) and Corporate Benefit Access (CBA) are two major applications which maintain Stock Plans Systems. PMC supports business thru receiving data from corporate clients and data validation/transformation. CBA allows plan administrators and sponsors to manage stock option and stock purchase.

Roles & Responsibilities:

oInstallation and configuration of Web Logic Application server 8.1, Apache server.

oPreparation of operation manual for installation of application server and deployment activities for the team.

oCoding Action Class, Form Bean Class, Servlets and JSP,

oDatabase Connectivity through JDBC.

oCreated a high availability solution to avoid single point of failure at different levels like web tier, application tier.

oTroubleshooting deployment problems for the applications.

oWritten criteria queries and retrieve the data based on business requirement.

oImplemented exception framework for request level validation and server level validation.

oInvolved in UI designing and development.

oPrepared unit test classes using Junit Framework.

oEstablished a lightweight Scrum project management process and helped team meet sprint goals.

oManage all aspects/lifecycles of projects for development including resourcing and deliverables timeline.

oDevelop and maintain elaborate services-based architecture utilizing open source technologies like Hibernate ORM and Spring Framework.

oInvolved in code re factoring, peer code review, code optimization.

oInvolved in bugs recording, bug fixing and other maintenance of the application.

oMentor all team members performing reviews and feedback as well as setting goals and milestones.

oInvolved unit testing and fixing issues.

Environment: Java, Servlets2.4, Jsp2.0, Struts2.0, Hibernate, Weblogic8.1, Junit.

Client : JPMC- Output System Utilities, New York, NY.

Role : Software Developer

March 2017 To Feb 2018

Description:

Output Systems (OS) is an Enterprise-wide utility that delivers output technology services and expertise for all line of Business. This includes the Management of Inbound and Outbound Feeds, Data preparation, Technical Composition of Letters, Notices, Inserts, Statements and Credit Card Embossing. OS also works on consolidating common functions (reporting, etc.) into one group for consistency and efficiency. OS is internally linked with almost each lines of business existing in JPMC.

Reporting is done through job scheduler using Quartz Scheduler. The report is designed, viewed, configured in Crystal Reports and its java-plugin.

Roles & Responsibilities:

oInvolved in implementing rules & Regulations for the customers.

oResponsible for API design and development of RESTful Services for the enterprise product in the business.

oBuilt web services with J2EE that were used by the customer-facing app to improve the time on page for the average user.

oBuilt extensive test coverage for all new features which reduced the number of customer complaints by 7%.

oWriting java beans and business logic.

oDesigned JSP pages.

oInvolved in the development of Page Flows, Business Objects database mappings and POJOs.

oActively involved in Status meetings.

oDeveloped Bean classes required for the presentation and business logic.

oActively involved in Status meetings

oFor accessing data from database wrote SQL statements in Java programs using hibernate.

oInvolved in Bug fixing.

oEstablished a lightweight Scrum project management process and helped team meet sprint goals.

oMentor all team members performing reviews and feedback as well as setting goals and milestones.

Environment: Java 1.5, JavaScript, HTML, XML, Servlets, JSP, Spring Crystal Reports, Quartz Scheduler.

Certifications/Trainings:

oCertified Salesforce Administrator.

oCertified Salesforce Developer-PD1

oCertified Salesforce App Builder

oITIL service desk and incident management.

oProblem and change management.

Education Qualification:

oBachelor of Engineering (Computer Science & EC) 2005, JNT University, India.

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