*CHARLOTTE FOSTER

PO Box ***, Madison, GA *****

706-***-**** ad05ca@r.postjobfree.com

RETAIL SALES/MERCHANDISING/CUSTOMER SERVICE/CALL CENTER

Highly qualified retail merchandiser with 3 years of experience as a retail sales associate. Proficient in the use of PCs, Tablets, and RF scanners to complete assigned tasks. Possess the knowledge and skills needed to help organizations achieve success through workforce development programs. More than five years of exceptional customer service and administrative skills that allow me to manage accounts and assist individuals with their needs.

TECHNICAL SKILLS & QUALIFICATIONS

• Cash handling, balancing cash drawer, POGs, Inventory, Replenishment

• Written and Verbal Communication, Teamwork, Leadership, and Problem Solving.

• Microsoft Outlook, Word, Excel, PowerPoint, Banner, Familiar with WordPress, Adobe Acrobat Pro, Adobe Connect

• Ability to analyze, synthesize, and interpret data, proficient use of specialized software applications such as student information systems (SIS).

EDUCATION & TRAINING

Post Grad Enrollment Management Certificate – Capella University – Minneapolis, MN – 2014

Master’s Education -Instructional Design Specialization – Capella University – Minneapolis, MN – 2012

Bachelor's Science – Political Science – Georgia State University – Atlanta, GA – 1995

WORK EXPERIENCE

Pearson, Iowa City -Education Assessment Scorer – 4/2015 – 6/2023

Scored student responses to Common Core State Assessments for grades K-12 and maintained minimum quality standards per assessment requirements.

• Recorded responses according to customer-supplied scoring criteria, met deadlines, and adhered to rate and reliability requirements.

Peebles, Publix, TJ Max's – Seasonal Retail Associate – Madison, GA & Stone Mountain, GA – 3/1999 – 9/2009

Provided exceptional customer service to customers for major retailers exceeding customer satisfaction and sales goals daily. Greeted and assisted customers with merchandise selection.

• Handled POS transactions at check-out. Exceeded daily sales goals with cross-selling and up-selling techniques successfully achieving sales quotas.

• Promotional Signing and Weekly Ad Sets. Created attractive merchandise displays with strategic product placement to maximize sales and increase customer flow.

Assists departments in the implementation of signage and other merchandising advertisements.

Participates regularly in merchandise resets within a team atmosphere.

Serviced accounts during designated times established by management.

Maintained product accessories and placement for correct signage and proper product facing.

• Built rapport with customers with suggestive selling, offering friendly, knowledgeable merchandise and product support.

Target – Clerical Assistant – Human Resources – Stone Mountain, GA – 6/2000 – 8/2001

Exceeded employee satisfaction by providing error-free clerical assistance for major retailers with more than 200 employees.

• Scheduled interviews, drug testing, and background checks for new hires.

• Entered payroll and payroll exceptions into the KRONOS system.

• Entered department store schedules in the time-keeping system.

• Entered new hire paperwork into the system. Set up and maintain personnel files.

• Assisted with orientation and training and computer-based training for new hires.

IRS - Chamblee, GA - Seasonal Contact Rep / Data Transcriber * 4/1997-11/2001

Handled approximately 30 inbound calls per hour. Applied the tax code to assist taxpayers in understanding and meeting their tax obligations and resolving refund issues.

• Responded efficiently to taxpayers' inquiries; consistently maintained call quality benchmarks above the required standards.

• Made determinations and used sound judgment to resolve taxpayer disputes and refund issues.

• Secured analyzed and protected sensitive personal and financial information during account verification.

• Analyzed and evaluated information involving the research of computerized records by accessing multiple database systems.

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