JOSE MEDINA

**** ***** ****** **. ****** Springs, FL C: 929-***-**** ad05c7@r.postjobfree.com

PROFESSIONAL HIGHLIGHTS

An achievement-oriented team player having strong work ethic skills with the ability to multitask in a fast paced environment, who possesses organizational, problem solving, independent judgment, and decision making skills as well as assisting in the productive growth of an organization. Knowledgeable and dedicated Customer Service representative with a comprehensive background in resolving any customer complaints, diplomatic and patient with all types of individual and organizational levels. EDUCATION

University of Phoenix Phoenix, AZ Continuing Education Program Present

Bell High School

Bell, CA

High School Diploma

MILITARY SESRVICE:

United States Navy

USS Valley Forge CG 50

Veteran - Tour of Duty - Persian Gulf War

PROFESSIONAL EXPERIENCE

Walt Disney World

Orlando FL May 2022 - July 2023 Internet Help Desk

● Manage large amounts of incoming calls both in English and Spanish

● Take payment information and other pertinent information such as addresses and phone numbers.

● Assist with resolving any issues the Guest may have with their Disney Account such as adding additional family or friends. Removing past Guests no longer needed on account.

● Provide direct service to the Guest such as the selling of Park Tickets, create/modify existing park reservations, make dining reservations.

● Provide up to date information regarding any special offers for ticket purchases or resort reservations.

● Direct Guest to the correct department for any additional assistance which is out of my capacity such as Refunds for unused park tickets. Canceling resort reservation.

● Assists customers effectively by solving customer disputes providing information and/or explaining services.

Fl

Customer Service Representative June 2021 – May 2022

● Manage large amounts of incoming calls.

● Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

● Provide accurate, valid, and complete information by using the right methods/tools.

● Follow communication procedures, guidelines, and policies.

● Take payment information and other pertinent information such as addresses and phone numbers.

● Work with the customer service manager to ensure proper customer service is being delivered.

● Handles incoming calls or inquiries from prospective customers or clients.

● Assists customers effectively by solving customer disputes providing information and/or explaining services.

● Tactfully handle confrontational or stressful interactions with customers. Lowe’s Home Improvement

Winter Springs, FL

Sales Specialist – Flooring August 2020 – May 2021

●Serve as an expert, explaining the specification and features of a product or service to existing or potential customer.

●Provides exceptional consultative services to customers and confirms their needs are met before leaving the store.

●Responsible for executing orders and projects in their area of focus.

●Provide quality service to customers and associates inquiring about the availability of products or status of orders.

●Listen attentively to customer needs to ensure a positive customer experience.

● Communicate effectively with customers from diverse backgrounds.

●Engage in safe work practices including the proper operation of store equipment. ● Communicated with Third party vendors in regards to missing or late shipments, and followed up with customers.

●Assist in the unloading of merchandise from incoming freight, moving it to the sales floor, and stocking departments.

●Ensure equipment is charged, and kept in the backroom organized to allow for a productive work flow.

Jose Medina

●Efficiently and effectively use my time management skills to ensure that the merchandise gets to the right areas within the store and all merchandise is accurately accounted for. ●In a friendly and professional manner respond quickly to customer and associate needs ● Contributed to the Team spirit by assisting others to complete their work tasks as needed. Lowe’s Home Improvement

Rosedale, New York

Receiver/Stocker I April 2019 – June 2021

●Promoted inventory Accuracy and proper record management by comparing shipment contents with manifest/Bill of Ladings.

● Communicated with Third party vendors in regards to missing or late shipments, and followed up with customers.

●Assist in the unloading of merchandise from incoming freight, moving it to the sales floor, and stocking departments.

●Responsible for handling hazardous materials, replace damaged shelving within aisles/areas of displays.

●Ensure equipment is charged, and keep the backroom organized to allow for a productive work flow.

●Efficiently and effectively use my time management skills to ensure that the merchandise gets to the right areas within the store and all merchandise is accurately accounted for. ●In a friendly and professional manner respond quickly to customer and associate needs ● Contributed to the Team spirit by assisting others complete their work tasks as needed. JetBlue Airways,

JFK International Airport,

Jamaica, NY

Materiel Specialist – Hanger 81 January 2010 – February 2016

● As Acting Lead, assist in supervising and ensuring all assignments were completed within the shift.

● Ensure that any uncompleted assignments are rolled over with appropriate documentation

(in/out bound AOGs, COMAT, freight/CEVA shipments) for next shift’s handling. ● While acting lead, in a timely and effective manner, notify higher ups of any situations which arise which need their immediate attention.

● Assisted in most recent Murata Project to ensure accurate accountability and cataloguing of all warehouse materials within the system which is used by all crew.

● Train new crew members on all aspects of the Murata system to ensure effective and efficient work productivity.

● Efficiently Manage the multifaceted aspect of inventory control via the ASR system on parts kept within the hanger.

Jose Medina

● Responsible for the issuance of A/C parts and tracking all issued out tools to the maintenance technicians.

● Ensure all Materiel is up to date in accordance with FAA regulations as set forth by the GMM.

● Assist in maintaining a safe, clean and organized work efficient environment for the staff. Materiel Specialist – T5 January 2009 – January 2010

● Train new crew members on the usage of the LTV, free issue cabinets and bunkers at the line, and the appropriate procedures and guidelines on how to handle Hazmat shipments/items.

● Responsible for the verification and accuracy of all appropriate documentation pertaining to C-Check Materials.

● On an as needed basis, notify, via phone or email correspondence, TACA staff of any shipments being sent.

● Manage the relocation and new set-up of T5 stores as well as being a part of the two separate “wall to wall” counts.

● Prepare all necessary documentation for shipment(s) of all JetBlue materials to various Blue Cities.

● Responsible for releasing and tracking all A/C parts, and other various tools issued to the maintenance technicians on a daily basis.

● On a weekly basis, responsible for the upkeep of the inventory cycle counts of the Flammable Cabinets.

● Prepare and update all appropriate documents relating to specialized shipments, such as hazardous materials in accordance with IATA regulations and the GMM guidelines. ● Ensure that all materials are in accordance with FAA regulations, as set forth by the GMM. ● Accurately and in a timely manner coordinate all aspects required for the A/C workload. Materiel Specialist – Hanger 81 January 2006 – January 2009

● Train new crew members on all aspects of the Murata system.

● Efficiently and effectively manage the multifaceted aspect of inventory control via the ASR system on all parts kept within the hanger.

● Assist in guiding new crew members on the appropriate procedures on how to handle Hazmat items.

● Responsible for the issuance of A/C parts and tracking all issued out tools to the maintenance technicians.

● Prepare and ship all JetBlue materials including the specialized shipments of Hazardous Materiel in accordance with IATA regulations and the GMM guidelines.

● Ensure all Materiel is up to date in accordance with FAA regulations as set forth by the GMM.

● Assist in maintaining a safe, clean and organized work efficient environment for the staff. Jose Medina

SKILLS AND CERTIFICATIONS

● Bi-lingual Spanish (Verbal & Written)

● Member of the Materials Value Committee

● Fork Lift Operator

● Hazmat and Radioactive Materiel Certifications (in accordance with IATA Guidelines)

● FEDEX (System)

● Computer Literate - Word, PowerPoint and Excel.

REFERENCES PROVIDED UPON REQUEST

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