Executive Summary

I bring an overall **+ years of experience in IT, 23 as project manager and 7+years as Agile Scrum master/Coach/Trainer.

SAFe/Agile Coach

Agile Scrum Master / Project Manager

Project Management Certified

SQL, MySQL, Oracle, SAP, VB.NET

Team Leadership

LEAN Six Sigma Black Belt

Policy Development / Service Gap Discovery

CompTIA A+ / Network+

Continuous Process Improvement

Certified Business Analyst

Budgeting & Financials

Total Quality Management (TQM) Certified

Agile Staff Training & Development

Kaizen Certified

Risk Management

Scrum Master (SAFe)

Waterfall / SAFe Agile

State of CT Notary Public

Quality Assurance

Lean Six Sigma Black Belt

Education

College/School

Graduation

BACHELOR OF BUSINESS ADMINISTRATION, Ashford University / Forbes School of Business

2024

ASSOCIATE OF SCIENCE, Charter Oak State College, New Britain, CT

2014

Work History

Organization

Title

Location

From

To

Aetna/CVSHealth

Scrum Master / Agile Trainer & Coach / Project Manager

Hartford CT

July 2021

Present

Infosys Limited / Aetna

Scrum Master / Agile Trainer & Coach / Project Manager

Hartford CT

July 2020

July 2021

Infosys Limited / Travelers

Scrum Master / Agile Trainer & Coach / Project Manager

Hartford CT

Dec. 2019

July 2020

Optum / UnitedHealth

Scrum Master / Agile Trainer & Coach / Project Manager

Hartford CT

July 2015

Dec. 2019

Computer Science Corp / United Technologies

Project Manager

Newington CT

Dec. 2014

July 2015

Cigna

Project Manager

Bloomfield CT

April 2014

Dec. 2014

Beazley Group

Project Manager

Farmington CT

Jan 2013

Feb. 2014

Technical Skills

Project Management

Waterfall (23 yrs)

Scrum Master

SAFe Agile (10 yrs)

Process improvement

LEAN Six Sigma Black Belt (8 yrs)

Work Experience

Scrum Master / Agile Trainer & Coach / Project Manager

Aetna/CVSHealth

July 2021 to Present

Responsibilities:

As part of the Enterprise Transformation Management team (EPTM)

Coached and mentored all Release Train personnel (approx. 350) on the Scaled Agile Framework (SAFe).

Conducted Lunch and Learns 3 times a week, held coaching sessions every Friday and held larger class mid-month for all newly on-boarded consultants and employees on the use of SAFe, Rally, backlog Management, and Release Planning.

I’m Passionate about my work as an Agile Coach as it allows the team to see how to use the methodology and deliver workable solutions.

As a Rally Workspace admin, I build all of the Releases and Iterations in the tool for all teams in EPTM, as well as create tickets to have new IDs created or disabled accounts to be re-opened.

Scrum Master / Agile Trainer & Coach / Project Manager

Aetna / InfoSys

July 2020 to July 2021

Responsibilities:

Led multiple discovery projects to garner estimates within the Digital First Program for print suppression.

Met with Architectural teams and application owners to acquire requirements, communicate the info to individual project teams to construct Best Un-Educated Guess (BUG) estimates, then once approved by business, dig deeper to obtain Best Educated Guess (BEG) estimates.

Communicate findings to the PMO and assist Business owners summit for funding.

Coach 2 Infosys teams on Agile/SAFe and the use of SAFe, Rally, backlog Management, and Release Planning.

Scrum Master / Agile Trainer & Coach / Project Manager

Travelers / InfoSys

December 2019 to July 2020

Responsibilities:

Coached and mentored 4 Scrum Teams on SAFE Agile methodology.

Coaching included backlog management, release planning, user story creation and estimating.

Led teams to create workable solutions like NEW APIs (Seamless registration) to access client information.

Coordinated delivery with teams using tools like Spring Boot, Spring Integration, Rabbit MQ and MogoDB

Pipelines were enhanced to gather from multiple sources to refine and produce payload to be sent to Sales Force Marketing Cloud.

Scrum Master / Agile Trainer & Coach / Project Manager

United HealthCare / Optum

July 2015 to December 2019

Responsibilities:

Led multiple Scrum Teams and train Scrum Masters on Agile methodology.

Recognized by the Agile coaches was asked to work on the coaching/training staff.

Trained 250 Program team members by Conducting Agile Boot Camp based on SAFe.

Developed/Hosted Technology Delivery Framework (TDF) refresher sessions every week to reinforce training.

Assisted in development of the Agile Best Practices for SE&D group within Optum.

Managed professional services projects related to VM servers, Enterprise Disaster Recovery, Cisco Unified Computing Systems, network and IPT and other technologies.

Applied Agile project SDLCs. Tracked resource plans and deliverables.

Led planning and execution; managed team development and stakeholders; coordinated all reporting for Leadership; and performed risk analyses.

Masterminded budgets and resources, marshaled resources, and ensured projects completed on-time and within budget.

Refined and tested training processes.

Project Manager

Computer Science Corporation (CSC) United Technologies Corporation

December 2014 to July 2015

Responsibilities:

Pro-actively lead efforts in IT infrastructure processes for this global network of 150K laptops and desktop systems and 100K servers located worldwide.

Managed professional services projects related to EMC, Cisco Unified Computing Systems, network and IPT, VMware, Symantec and other technologies.

Applied Agile (SAFe) and Waterfall project SDLCs.

Tracked resource plans and deliverables; led planning and execution; managed team development and stakeholders; coordinated all internal and external resources; and performed risk analyses.

Formulated strategies and approaches that consistently deliver superior results for projects ranging in size from $5K to $5M+.

Masterminded budgets and resources, determined appropriate PM methodologies, marshaled resources, and ensured projects completed on-time and within budget.

Project Manager

CIGNA

April 2014 to December 2014

Responsibilities:

Catapulted all facets of a major project streamlining this insurance giant’s quote process to boost new business significantly.

Directed development team through hands-on leadership that motivated personnel to excel in an exacting, fast-paced environment.

Championed software development processes and procedures.

Utilized Agile and Waterfall methodologies for managing project estimates, and regression testing to ensure initiative goals were fully realized.

Product Management - Sprint Planning - Project Plans - Process Development

SERVICE DELIVERY MANAGER / PROJECT MANAGER

BEAZLEY GROUP

Jan. 2013 to Feb. 2014

Responsibilities:

Directed key IT development functions, with strong focus on assisting this international company that had recently established a presence in North America in the development of a problem management board.

Evangelized and motivated teams in process improvement (LEAN), goal setting, quality, and reporting functions.

Utilized Waterfall, Agile, ITIL, SAFe and LEAN Six Sigma methodologies to deliver strong outcomes. Reviewed and approved or denied Change Management requests in alignment with corporate and technological requirements.

Risk Management - Process Development

Aetna/CVSHealth - Transformed Aetna’s waterfall project management teams into an Agile (SAFe) environment so projects could be on time and on budget.

Infosys Limited / Aetna - Gathered information from dozens of groups within insurance giant so they could convert from paper notices to downloadable PDFs. I.e. Explanation of benefits, Claims notices, customer advertising. This transformation alone could save $250 million a year.

Infosys Limited / Travelers - Coached Agile teams while transforming the Customer Journey. The goal was to make the development teams see the insurance experience through the customer’s eyes to make better IT programming decisions, we used Customer Journey Maps as it allowed us to see how difficult it was for the customer to navigate through the web based systems to check on claims, explanations of benefits or to make payments.

Optum / UnitedHealth – Coached and trained 30 teams and all new on-boards how to use the Agile methodology and Rally (CA Central). As Scrum master lead teams to migrate from physical servers to Virtual servers on EMC. Also lead the teams to use Terraform to create code to spin up virtual servers as part of the actual code. This cut back on the amount of personnel by 80%. Group went from 320 when I started and by the time we finished only 40 were needed saving millions per year.

Computer Science Corp / United Technologies – At UTC managed 3 dozen small projects to consolidate servers and server farms to new locations or to virtual environments, mainly Informatica servers, this saved UTC approximately $1 mil per year. Also help develop methods for shrink wrapped packages to be stored and deployed after approval using Arriba. Desktop support to install new software was no longer needed as it was deployed through Remedy.

Cigna – Streamlined the testing processes to speed time to market on new customer portal deployments. If large customer comes on board and wishes insurance for its employees, the portal created for them was not cookie cutter and needed performance tested on all of the customizations.

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