Ricardo Parellada

Altamonte Springs, Fl Mobile: 407-***-**** Email: ad05by@r.postjobfree.com

Collections Specialist

PROFESSIONAL PROFILE

Successful professional with over 10 years of experience in financial accounts management and Collections. Knowledgeable of loss and mitigations guidelines for Fannie Mae, Freddie Mac, FHA, VA and Private banking loans. Proven exceptional leadership skills, exceptional sales talents and customer relationship management abilities, and communication skills. Core competencies include:

• Strong Collections background.

• Bilingual (English & Spanish).

• Knowledge of FHFA, VA, FNMA,

FDIC, and FHLMC guidelines

• Builds and nurtures strength.

• Collaborates effectively.

• Internal and External customer

relationships.

• Customer service.

• Effectively handled Outbound and

Inbound calls, up to 100 a day.

• Knowledge of KPI metrics.

• Expert Sales and Marketing

Capabilities.

• Private Banking Experience.

• Accounts Receivable knowledge.

• Word, Excel, Outlook, PPT.

• Accounts Receivable knowledge.

• Expertise of the Fair Debt Collection

Practices Act.

• Checking, savings and CD, Safe.

Deposit, IRA Account management

• Oracle, Microsoft office, ERP and DSO

competencies.

PROFESSIONAL EXPERIENCE

Collections Specialist ASK Staffing Inc. Orlando, FL 06/2022 - 01/2023

• Handled inbound and outbound collection calls and correspondence.

• Abided by all rules and regulations established by the Federal Fair Credit Reporting Act.

• Maintained and updated customer files to ensure data integrity.

• Logged all customer payments to the correct reports.

• Guaranteed the processing of payments.

• Directed all billing and reporting activities in accordance with deadlines.

• Acted as liaison in maintaining quality service to the customer and a positive company image by resolving customer account inquiries.

• Ensured bankruptcy filings are processed in the correct manner when received.

• Pinpointed delinquent customer accounts through various means, including skip-tracing, phone contact, written correspondence, and planned for payment.

Senior Collector Lando Resorts Corporation Orlando, FL 01/2009 - 07/2020

• Significant experience with uploading dealer loans, retail loans and mortgage loans.

• Confirmed loans are in compliance.

• Protected Client privacy and integrity.

• Developed and verified procedures for mortgage loan set up.

• Became proficient in various areas of loan operations including upload (mortgage, dealer, and retail), participations, and SRM cases.

• Trained and developed collections teams and monitored interactions for quality and assurance.

• Managed residential financial accounts and advised customers.

• Resolved issues regarding confusion around participation payments. EDUCATION

Memorial High School West New York, NJ High School Diploma

Contact this candidate