Data Analyst Technical Support
Resume:
Charlene Blakely
Supervisor
Ozark, AL *****
*******@*****.***
Well experienced leader that loves to help & engage with people. Authorized to work in the US for any employer
Work Experience
Customer Care Expert
Verizon - Remote
June 2022 to Present
Crossed trained to provide customers with billing questions, technical support, and any other account management needs by phone, chat, remote view connection, and email. Grocery Operations Supervisor
Swift Transportation - Brundidge, AL
October 2021 to March 2022
Crossed trained to analyze, and report company stats & numbers. Manage, lead, and coach 20+ drivers. Supervisor
Everise - United states
August 2020 to October 2021
Work from home supervisor, I have a daily role to supervise, coach, and train agents. Data Analyst/Dispatch
Southeast Health - Dothan, AL
April 2019 to August 2020
Manage environmental services employees; maintain all 3rd shift and laundry employees time and attendance and all ETO requests; input data into Accountability Reports and Character Limit Personnel Production Trainer
Pilgrim's Pride - Enterprise, AL
May 2018 to February 2019
Train new hires on company's rules, policies, GMP, and on the production floor. Meet with new hires daily/ weekly, deal with any questions, comments, or complaints through the on-boarding process. Quality Assurance Technician
Pilgrim's Pride - Enterprise, AL
May 2017 to May 2018
Assure consistent quality of production by developing and enforcing GMP, validating processes-HACCP and SSOP, and providing documentation.
CSS/ Electronics Sales Associate
Walmart - Enterprise, AL
October 2015 to April 2017
Supervise front end staff, ensure they are providing excellent customer service, ensure the staff is on time, monitor teams performance, help with training and development by coaching. Cashier
Taco Bell - Ozark, AL
August 2013 to May 2015
Receive payments by cash and credit-debit cards, issue receipts and refunds. Education
Associate's degree in Business Computer Applications George C Wallace State Community College-Dothan - Dothan, AL August 2018 to December 2020
Skills
• Accounting (2 years)
• Quality Assurance (2 years)
• Microsoft Office (4 years)
• Communications (4 years)
• Technical (4 years)
• Numerical (3 years)
• Leadership Development (5 years)
• Planning and Organisation
• Problem Resolution
• Excel (4 years)
• Management (4 years)
• Outlook (4 years)
• Marketing (2 years)
• Training & Development (4 years)
• Training (2 years)
• Filing (10+ years)
• Time Management (4 years)
• Inventory (4 years)
• Team Building
• Sales (4 years)
• Receptionist
• MS Office (4 years)
• Powerpoint (4 years)
• Kronos (1 year)
• Time & Attendance Systems (1 year)
• Business Intelligence
• Human resources
• Accounting
• Recruiting
• Payroll
• Business analysis
Awards
Phi Theta Kappa member
June 2016
International honor society
Certifications and Licenses
Accounting Tech
December 2020 to Present
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