Customer Service Associate
Resume:
Keerthi Athyam
Lutz, FL *****
ad05bl@r.postjobfree.com
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing 3 year background in maintaining customer satisfaction and contributing to company success. Authorized to work in the US for any employer
Work Experience
Advance Technical Support
Sutherland Global Services (USA COMPANY) - United States August 2020 to April 2021
• Answered constant flow of customer calls
• Delivered and exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved. Customer Service Associate
Amazon Development Centre (I) Pvt. Ltd - Hyderabad, Telangana October 2016 to November 2018
India
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution
• Met all customer call guidelines including service levels, handle time and productivity
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Delivered and exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Enhanced productivity levels by anticipating needs and delivering outstanding support Customer Service representative
SykesIndia Private Limited - Hyderabad, Telangana
February 2016 to February 2017
Telangana
• Answered constant flow of customer calls and chats
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Consulted with outside parties to resolve discrepancies and create effective solutions
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
• Responded to customer requests for products, services and company information
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal Expertise to find appropriate solutions
• Complied customer feedback and recommended service delivery improvements to management Education
Bachelor of technology in Computer Science in technology Little Angels High School
May 2015
Skills
• Customer service
• Retail
• Shipping
• Customer Care
• Customer Support
• Call Center
• CSR
• Agile
• Live Chat
• Operating systems
• Typing
• Sales
• Technical Support
Assessments
Life Insurance Customer Service Work from Home, $20/Hr. to Start — Highly Proficient
November 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Customer Service
• Chat and Call support
• Retail store support
• Complaint resolution
• Shipping procedure understanding
• Order fulfillment
• Route dispatch
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