SKILLS

Requirement Elicitation: Questionnaire, Focus Group Discussions, JAD Sessions, Prototyping

Business Analysis Tools: IBM Rational Rose, UML, MS Visio, Balsamiq, Pencil Documentation: BRD, FSD, SRS, FRS, Process Maps, Project Charter, Use Cases, User stories Project Management: JIRA, Confluence, Rational ClearQuest, MS Project, Advance Excel, PowerPoint Requirement Management: Rational Requisite Pro, SharePoint, Visio, MS Project, RTM, Change Requests Methodologies: SDLC, Agile, Scrum, Waterfall, RUP, Iterative Programming Languages: Java, HTML, CSS, XML, SQL, UML, C#, ASP.NET, VB, JSON Database: MySQL, SQL, Oracle, RDBMS

Reporting/BI: Tableau, SSIS, SSRS, Microsoft Power BI Personal Skills: Communication skills, Critical Thinking, Adaptability, Problem-Solving, Attention to Detail, Teamwork and Collaboration, Time Management, Negotiation Skills, Conflict Resolution, Presentation Skills, Self-Motivation, Customer Focus, Cultural Sensitivity

Deepthi George

Cell:+1-226-***-**** Email:ad05b3@r.postjobfree.com Toronto, ON Business Analyst IT Business Analyst Business System Analyst PROFESSIONAL SUMMARY

5+ years of progressive experience as Business Analyst in Banking, Insurance and Healthcare domain. I have comprehensive experience in the field of Information Technology covering areas like, Business Process Design, System verification and validation

Experience and knowledge in Software Development Life Cycle (SDLC) using Waterfall, Rational Unified Process (RUP), Agile and Scrum methodologies. Involved in all phases of development from business case development, requirements gathering, risk management, testing and support of the systems

Experience in documenting Business Requirements Documents (BRD), Use Case Specifications, Functional Requirement Documents (FRD) and System Requirement Specifications (SRS)

Experience documenting Business Process Flows and Models, Functional Decomposition, Workflows and Unified Modeling language (UML) diagrams including use cases, activity and sequence diagrams

Experience in gathering business and technical requirements through formal and informal sessions using interviews, questionnaire, video conferencing, JAD sessions and conference calls

Experience on maintaining and managing Tableau and POWER BI driven reports and dashboards

Experience in writing and executing Test Plans and Test Cases using manual and automated testing tools

Expertise in performing Gap Analysis using As-Is and To-Be business processes

Experience in conducting User Acceptance Testing (UAT)at all levels and familiar with various types of testing including unit, integration, functional, system and performance testing

Expertise in documenting and managing Change Requests

Executed queries, retrieved and updated data in a database using SQL

Good listener with excellent oral and written communication skills, with outstanding analytical and problem-solving skills

Exceptional organizational, interpersonal and leadership skills with result-oriented attitude; successfully worked independently and in team with users, project managers, developers, testers, and other team members WORK SUMMARY

Business Analyst Client: HCL Tech 05’2023 – Present

Conducted comprehensive business analysis to identify pain points and opportunities within the organization.

Gathered and documented detailed requirements by collaborating with stakeholders, ensuring alignment with business objectives.

Utilized industry-standard methodologies to perform SWOT analysis, identify key performance indicators (KPIs), and recommend strategic solutions.

Translated customer needs into clear and concise user stories, enabling efficient communication with the technical team.

Crafted acceptance criteria that facilitated the validation of user story implementations, ensuring they met client expectations.

Maintained meticulous documentation of business processes and requirements, adhering to industry best practices.

Updated and managed system documentation, ensuring it remained current and accessible to team members.

Maintained ongoing communication with stakeholders throughout project lifecycles, providing regular updates on project progress and scope changes.

Presented technical and non-technical information effectively, ensuring clear understanding among diverse audiences.

Ensured strict adherence to compliance and industry-specific standards, guaranteeing the integrity of business processes and data.

Conducted requirements through daily JAD sessions with key stakeholders and cross functional teams

Interacted with business stakeholders to understand their decision-making parameters, analyzing the available data to build Tableau Dashboards and managing the delivery

Worked collaboratively in an Agile and DevOps team, contributing to iterative development cycles and facilitating rapid product releases

Proficiently used relevant software tools such as Jira to streamline project management and enhance productivity.

Actively identified problems and formulated innovative solutions, contributing to process improvements and business efficiency.

Collaborated effectively with cross-functional teams, including Product Managers and Customer Support teams, to ensure project success.

IT Business Analyst Accenture 08’2019 – 07’2021 Project: Worked as a Business Analyst on Finance-Loan /AML project. The aim of the project was to identify risk based suspicious activity monitoring scenarios, determination of initial thresholds for identified scenarios and generate report for submission to regulatory agency. Followed by setting controls and systems enhancements based on recommendations.

Identified and validated high potential business opportunities for stakeholders and developed customized business strategies that are aligned with corporate strategic objectives.

Provided analysis, understanding and business perspectives on many financial and operational issues.

Conducted several Requirement Gathering Sessions (RGS) for gaining detailed requirements and finalizing Business Requirement Document (BRD)

Implemented compliance management software to assist with self-assessment, implementation &documentation of compliance controls & reporting including anti-money laundering (AML), privacy and corporate governance

Completed regulatory reports for Financial Institutions, Financial Services Commission and other state regulators

Reviewed Compliance Policy and Procedures including Anti-Money Laundering, Privacy, Code of Conduct, Conflicts of Interest and Internal Control Framework

Design and develop BI dashboards and reports based on business requirements

Implement, maintain and support BI solutions in Microsoft and other BI platforms

Used Rational DOORS for requirements management and saved requirements modules of database.

Provided PowerPoint presentations as a visual aid for business users.

Assisted Product Owner in Agile - Scrum based project development and mentored Business Analysts

Translated Business requirements to functional and technical language with the help of Use cases and UML diagrams for developers.

Good understanding of Data Marts, Data warehousing, Operational Data Store (ODS), OLAP, Star Schema Modeling, Snow-Flake Modeling.

Documented various workflow diagrams like AS-IS and TO-BE processes. Worked on content management defining various workflow tasks.

Identified Gaps and successfully arranged the project to be implemented without any gaps.

Managed and wrote complete set of detailed system specifications for new and existing applications; included all high-level and detailed requirements, storyboards, ERDs, XML schema, UI design, activity diagrams, etc.

Documented existing process, prepared Business Requirement Documents (BRD), analyzing Business Requirements worked with Requirements Traceability Matrix, re-engineering business processes and designing.

Defined and performed the Test strategies and associated scripts for the verification, integration and validation of all defined business requirements and associated functionality.

Participated in yearly departmental budgets and Schedule using MS Project.

Involved in Incident Reporting and Change Control procedures using Enterprise Architect and reports to track process of repairs and determine the current quality of the application. Business Analyst Allianz Cornhill 04’2017 – 07’2019

Utilized Software Development Life Cycle to configure and develop process, standards procedures.

Gathered Business requirements for Integration points and mapped them with Functional requirements.

Continuous communication with end users, stakeholders, project managers, SME’s, technical teams and quality analysts.

Prepared process flow/activity diagram for existing system using MS Visio based on business requirements.

Analyzed Requirements and created Business Requirements Document (BRD), Functional Requirements document (FSD) and use Case Specifications

Prepared system requirement specifications (SRS), system design document (SDS), traceability matrix(RTM), and testing strategy.

Developed Use Cases, Activity Diagrams, Sequence Diagrams, using UML and Business Process Modeling.

Provided recommendations for Process improvements and prepared functional requirements specifications for Configuration and program changes.

Incorporated User Stories in different release plans for the sprints in Scrum process.

Used JIRA for tracking bugs and issues.

Performed Data Analysis of existing data through SQL and MS Access.

Involved in analyzing requirements, creating prototypes/wire frames and User Interface (UI) Diagram. QA Analyst Allianz Cornhill 05’2016 – 03’2017

Created QA test artifacts (Test Strategy, Test Matrix, Test Scenarios, Test Cases, Test Results) and functional documentation

Execute manual and automated test cases (functional, UI, API, Integration, Regression, UAT testing)

Communicate test progress, test results, and other relevant information to project stakeholders and management

Performed regression testing to make sure system functionality was stable and fixed defects didn't cause unintended behavior to other parts of the system

Mapped the Requirements to the Manual scripts and prepared the Requirement Traceability Matrix

Investigate issues (found during test efforts or reported from production), log them into Jira and escalated

Involved with all types of manual testing like Functional testing, Adhoc testing, Smoke testing, Positive &Negative testing, Regression testing, Integration testing, GUI testing &Browser Compatibility testing

Performing database validation by executing SQL queries, interacting with developers as needed to isolate the main cause of defects and performing back end testing

EDUCATION

Information Technology Business Analysis (Ontario College Graduate Certificate) Conestoga College – 2023

Bachelor of Technology in Computer Science and Engineering Mahatma Gandhi University – 2016

CERTIFICATION

Certified Scrum Master(CSM)

Data Analytics(Google Certified)

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