Customer Service Social Media

Jannica Gibson *************@*****.***

Mobile, AL

251-***-**** SKILLS:

Can type 55+ WPM

Excellent with Word and QuickBooks, plus has Social Media and Internet skills

Proven customer service skills, able to do anything from collection to reminders while keeping

a positive and cheerful demeanor

Developed ability to work in a fast-paced atmosphere while maintaining excellent customer relationship and developing great customer rapport

Ability to follow instructions well and make decisions with no supervision EMPLOYMENT HISTORY

2008-2011 Revenue Agent / Officer Georgia Department of Revenue, Savannah, GA

Personal contact or visual review of records, to ensure compliance with registration, reporting, and payment requirements of the Revenue Department.

Assisted taxpayers with completing and filing of individual, withholding, and sales tax returns.

Used proper function codes to reject returns when additional information or adjustments are necessary to complete processing.

Responded to phone, correspondence, or personal contact inquiry from the public concerning tax compliance, registration, calculation, and/or reporting procedures, as well as due dates, complaints, and other related information, maintaining a consistent, high quality customer focused orientation.

Enforced collection to satisfy liability using legal means necessary 2005-2007 Business / Financial Aid Officer Virginia College, Mobile, AL

Provided information, advice and assistance regarding the various types of financial aid available to students

Assisted in getting students' financial aid cleared for payment

Assessed financial aid award amounts and individual student needs to create a workable financial plan

EDUCATION:

Master’s Degree / Business Administration

Virginia College, Birmingham, AL

BA Degree / General Business Studies

Virginia College, Birmingham, Al

Associates Degree / Accounting

Bishop State Community College, Mobile, AL

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