Experience:

Security Dispatch Coordinator II */**-present

St Joseph’s Hospital and Medical Center, Phoenix, Arizona

Monitors and controls the computerized DSX system for security purposes (employee card access, gate control, roll-up door, automatic door locks, door alarm monitoring, and panic alarms.)

Through the operation of the dispatch console, transmits instructions and information which includes security escort services for patients and families, medical emergencies, guest or employee assistance and sensitive key removal. Communicates and coordinates by radio, and maintains security, surveillance, facilities, and others.

Records all radio transmissions and other pertinent information in the reporting system.

Coordinates all required activities and emergency response procedures with the security team.

Performs complex, specialized function-related administrative tasks with little to no supervision.

PBX Operator 6/02-2/08

St Joseph’s Hospital and Medical Center – Phoenix, Arizona

Handled calls to the hospital switchboard, correctly and efficiently connected calls to the appropriate hospital locations.

Handled calls to the hospital switchboard, correctly and efficiently connected calls to the appropriate hospital locations.

Managed code line and facilitated guiding response team to correct locations, expediting immediate patient care response.

Greeted all callers with a smile and used active listening skills to ascertain caller’s needs.

Education:

Bachelor of Arts in Communication from Arizona State University

Certificate in Family Communication from Arizona State University

Skills

Teletracking, RCO, Microsoft Word, Outlook, PowerPoint, Excel, Medical Terminology

Community Involvement

KEEP Ambassador – Kindness, Employee Engagement, Patient Satisfaction

CERT Member (Community Emergency Response Team)

Hospital Emergency Response Training for Mass Casualty Incidents (HERT)