Administrative Assistant Customer Care

JAZMYN J. JAMES

C: 678-***-**** / *************@*****.***

ADMINISTRATIVE ASSISTANT

A technologically savvy administrative assistant transforming organizations by developing and engaging people. A leader who consistently takes on the most challenging task, builds exceptional environments, and drives high growth revenue results. Proven strengths include organizing and inspiring teams around a shared vision, executing growth strategies and developing a culture that delivers exceptional customer experiences.

Areas of expertise include:

Strategic Planning

Budget Management

Multi- Site Operations

Market Expansion

Customer Care

Market Research

Inside Sales Operations

Account Management

Data Analysis

Leadership Development

High Productivity with Collaborative Approach

E-Mail Marketing

Project Scheduling

Team Building/Training

Administrative Duties

PROFESSIONAL EXPERIENCE

AMAZON Atlanta, GA 10/2023 – 9/2022

Delivery Service Partner

Consistently, safely and punctually deliver Amazon orders, ensuring all packages reach customers in excellent condition. Operate an electronic GPS device and maintain detailed daily records of routes, deliveries, and customer interactions.

Navigate through diverse weather conditions and various delivery scenarios, including driving, climbing, and walking. Load delivery vans efficiently and organize packages to optimize the delivery process.

Interact with customers professionally, addressing inquiries and ensuring a positive delivery experience. Adhere to Amazon's delivery policies and safety guidelines at all times.

STEVE MADDEN Atlanta, GA 10/2021 – 7/2022

Payroll Clerk/ Cashier

Provide exceptional customer service by warmly greeting and assisting customers with their purchases. Efficiently and accurately handle cash, credit, and electronic payments using a point-of-sale (POS) system.

Process product returns and exchanges, adhering to store policies and ensuring customer satisfaction.

Maintain a clean and organized cash register area, including restocking bags and receipt paper as needed.

Actively promote store loyalty programs and special promotions to enhance sales and customer engagement. Address customer inquiries and concerns, providing product information and resolving issues with professionalism.

JAZMYN J. JAMES, PAGE 2

CARMAX Decatur, GA

10/2019 – 08/2021

Business Office Associate

Support store departments with administrative tasks. Greet and assist customers through paperwork processes. Manage a multi-line phone system and processed payments. Accept, sort and distribute documentation and packages.

Assist in the orientation and training of new staff members of company. Logistical responsibilities for conferences, events and meetings. Communication between clients and company including follow up emails, calls and reminders.

H&R BLOCK Atlanta, GA 3/2021 – 5/2021

Receptionist (Tax Season)

Warmly greet and assist clients, visitors, and employees, ensuring a professional and friendly atmosphere. Efficiently manage a multi-line phone system, directing calls to appropriate personnel and handling inquiries with professionalism.

Schedule appointments, meetings, and conference room reservations, optimizing the efficient use of company resources. Maintain a well-organized reception area, ensuring it's clean and welcoming for all visitors.

Handle incoming and outgoing mail and packages, distributing them to the appropriate departments. Perform administrative tasks, such as data entry, document preparation, and photocopying, to support various teams.

JC PENNY Douglasville, GA 8/2015 – 10/2019

Senior Sales Associate

Engage with customers to identify their needs and preferences, providing tailored product recommendations. Effectively explain product features, benefits, and warranties to drive informed purchasing decisions.

Conduct product demonstrations and presentations, showcasing product functionality and value. Accurately process customer transactions, handling cash, credit, and check payments.

Maintain a visually appealing and organized sales floor, including product displays and signage. Assist with inventory management, receiving, and restocking merchandise to ensure optimal stock levels. Address and resolve customer inquiries, concerns, and returns in a courteous and efficient manner.

JAZMYN J. JAMES, PAGE 3

A CENTER FOR NEW GENERATION (BOYS AND GIRLS CLUB) Atlanta, GA 1/2013 – 5/2015

Administrative Lead /Mentor/ Tutor

Establish new division of Boys and Girls club funded by Condoleezza Rice and the Department of Defense responsible for lowering retention rate by more than 42% in members from grades 3rd- 5th .

Day to day administrative duties and analysis of student performance data in order to prepare reports and presentations for the Department of Defense through Microsoft Word, Excel and PowerPoint.

TECHNICAL SKILLS

Operating Systems: MS Office (Word, Excel, PowerPoint, Outlook)

Software: MS Office, Google Drive, spreadsheets, email, PowerPoint, databases, web, enterprise systems.

Marketing/Internet Advertising: LinkedIn, Facebook, Instagram, Google AdWords; Yahoo! Search Marketing;

Troubleshooting: Assessment, system knowledge, analytical skills, testing, calm mindset, problem solving, logic, collaboration, communication.

EDUCATION

Science and Mathematics Academy 2015

Benjamin E. Mays High School, Atlanta, GA

GPA: 3.5

Business Marketing 2018

GA Perimeter, Atlanta, GA 2018

GPA: 3.21

REFRENCES

Available Upon Request.

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