Demetrius Dunn

Philadelphia, PA *****

ad05ae@r.postjobfree.com

+1-267-***-****

To obtain a position utilizing my comprehensive experience and industry knowledge. Work Experience

Driver

UberEATS - Philadelphia, PA

March 2023 to Present

Delivery of food orders throughout the Philadelphia area to homes and businesses Collections Representative

Asset Retention Group - Philadelphia County, PA

February 2020 to March 2020

Provide exceptional collections services by contacting customers by phone and in writing on past due accounts 1st and 3rd party and business to business collections. Analyze and reconcile all accounts ensure all transactions are documented in appropriate systems. Resolve all billing & collections questions

& disputes. I was laid off from this employer due to Covid and never called back to work. Collections Representative

Credit Mediators Inc. - Upper Darby, PA

April 2019 to February 2020

Contact customers over phone past due accounts I due first party Business to Business for Mitchell 1, Coca Cola, Beacon Protection just to name a few I am also in Legal Department speaking to customers past due debts balance in full or payment arrangements on balances sending out documentations such as billing, signed contracts, invoices, legal documents from my client to place of business for payment or mediation to prevent further action again for payment in full or arrangements or possible settlement in timely terms taking electronic payments Credit Card, Checking Account documentation of all information arrangements immediate payments and future post dates for follow up. Microsoft, Word experience Dialer experience 250 calls daily and Manually as well work well as a group or individually persuasive collector dealing with customers who do not wish to pay good listener showing empathy to customers bad experiences resulting in immediate resolutions for payment, dependable on time worker fast learner Collections Representative

Monarch Recovery Management - Bensalem, PA

July 2013 to March 2018

Contact customer over phone past due accts.banking,credit cards for balances in full or payment arrangements on balance weekly,bi weekly or monthly post dates on their accounts documentation of all calls what was said on account any arrangements made taking payments electronically through credit card or checking showing empathy to customers who have hardship but setting up immediate payments on account that's due

Collections Representative

NCB Management Services - Trevose, PA

April 2008 to June 2013

Contact customers over phone past due payments in office. Professional, aggressive multi task,great listener great negotiator with customers that shows empathy bringing payments current,documenting all info.place of employment income earnings,documenting all payment arrangements present and future post dates on account electronically done through payment systems via check or credit card debit.Documenting all disputes and billing problems. Knowledge of Microsoft office suite,word,excel Education

Diploma

South Philadelphia High School - Philadelphia, PA

Skills

• Collections

• Excel

• Billing

• Communications

• Call Center

• B2B Sales

• CRM Software

• Cold Calling

• Accounts Receivable

• Microsoft Excel

• Sales Experience

• Negotiation

• Microsoft Word

• Microsoft Office

• Legal Research

• Microsoft Outlook

• Collection management

Additional Information

SKILLS: Collections

Located customers to

●

collect installments,

overdue accounts,

damage claims, and non-

payable checks.

Visited and phoned

●

customers and attempted

to persuade customers to

pay amount due, or

arranged for payment at

later date.

Kept record of collections

●

and status of accounts.

Delivered bills, if necessary.

●

Contact this candidate