David S. Mossbarger

**** ******* *****

Indianapolis, IN 46237

ad05ab@r.postjobfree.com

317-***-****

Objective

Working as a valuable team member to create and manage a portfolio of accounts to ensure the movement of the customer’s inventory in the most cost-effective method while developing an excellent working rapport with all carrier partners.

Education

Indiana University, Bloomington: Bachelor of Science Employment Experience

Account Manager

TA Services: June 2022 - April 2023

● Functioned as the point of contact to the customer for day to day business. Responsibilities included ensuring the customers’ needs / concerns were addressed, managing projects, leading the account startup, conducting meetings, and providing KPI as required.

● Worked frequently with Supply Chain Manager to determine the best solution for tasks outside normal operations.

● Always executed the customer’s supply chain network as designed.

● Used tools including TMS (Transportation Management System), rating system, optimization, and others as needed to design logistics solutions.

● Participated in 10 new account startups to ensure new customer satisfaction and internal requirements were achieved

● Formulated daily, weekly, and monthly customer reports as defined by customer requirements

● Established and maintained the scope of work for managed accounts to include identifying potential scope creep and updated the database as needed

● Prepared “spot” quotes as requested by customers Logistics Coordinator

TA Services: February 2021 - April 2023

● Used active communication and built a strong rapport with customers and carriers to ensure smooth facilitation for all parties

● Negotiated 200+ rates with over 100 drivers and carries per week to get the most cost-effective rate for all parties

● Scheduled pickup and delivery appointments with the shipper/receiver

● Employed effective problem-solving skills to ensure timely delivery of customer’s freight

● Worked cooperatively with a team daily to verify credentials to ensure customer’s freight had exceptional drivers and carriers

● Maintained knowledge of current market trends to speak accurately on current transportation trends

Operations Account Manager

Backhaul Direct LLC: June 2013 - January 2021

● Functioned as overall planner and communicator between customer and carrier sales representatives

● Cultivated relationships and an excellent working rapport with 50 carriers for current and possibly future use to cover loads

● Generated 150 cold and warm calls each day to potential carriers to fulfill customer’s transportation needs

● Qualified potential leads for 10 salesmen to determine prospects for future customers

● Coordinated with 10 team members and other staff to develop innovative ways to grow and maximize accounts

● Operated with a sense of urgency when problems/issues occurred and notified all clients involved

● Resolved customer service and billing issues regarding shortages, damages, and/or delays

● Tracked and followed up on managed account loads to ensure on-time delivery

● Negotiated freight rates daily with carriers and customers in order to facilitate the load(s) Restaurant Manager

Iozzo’s Garden of Italy: August 2009 - June 2013

● Handled all aspects of customer service, including but not limited to greeting customers and resolving concerns

● Held managerial authority including hiring and terminating employees along with delegating house operations including but not limited to key holder

● Contributed to significant retention due to roll out of loyalty program

● Verified nightly deposit using spreadsheet software to confirm nightly sales reports

● Cross trained in all house positions in organization, which guaranteed availability to fill any role in the absence of team members and employees

Skills

● Exceptional verbal, written, and face-to-face customer service and communication skills

● Time management with ability to multi-task continually

● Manage relationships with multiple business partners

● Team-oriented with a sense of urgency to achieve success

● Self-starter who can work independently and remain on-task with minimal supervision

● Problem solving, critical thinking, and decision-making

● Handle confrontation and discuss problems/solutions with customers, carriers, and staff

● Computer literacy including Microsoft Suite and Salesforce CRM

● Excellent navigational capabilities through transportation management systems and software

● Ability to understand dynamic markets

● Detail oriented and organized

● Strong negotiation skills

References

Tim Ryan 812-***-****

Dustin Phillips 812-***-****

Josh Atwood 260-***-****

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David S. Mossbarger

6323 Winslow Drive

Indianapolis, IN 46237

ad05ab@r.postjobfree.com

317-***-****

Contact this candidate