Customer Service / Server/ Bartender/Barista
Resume:
Prince Kofi Agyapong Abrokwah
**********@*****.***
OBJECTIVE
Dedicated and results oriented customer service personnel with a strong commitment to providing exceptional care and ensuring ultimate customer satisfaction. Skilled in establishing and maintaining effective communication and relationship with clients and patrons within the food and beverage industry. Demonstrated ability to identify customers needs and deliver effective solutions. Possess excellent time management skills and deep understanding of the customer service industry. Hardworking, loyal and eager to contribute to a new team and organization.
EDUCATION
Bachelor of Arts Aug 2009 - Jun 2013
Kwame Nkrumah University of Science and Technology • Kumasi, Ghana
Culture and Tourism
West Africa Secondary School Certificate Education Sep 2005 - Jun 2008
Adisadel College • Cape Coast, Ghana
General Arts
English Elective Mathematics
Core Mathematics lntegrated Science
Social Studies Economics
Government Geography
Basic Education Certificate Oct 1993 - Apr 2005
St Stephens R/C JSS • Accra, Ghana
English Language Social Studies
Religious & Moral Education Mathematics
Science Agriculture
Pre-Tech Skills French
Ga Language Catering
SKILLS
Strong Customer Relationship
Ability to Work Under Pressure and Long Hours
Excellent Interpersonal and Communication Skills
Able to Adapt to New Environment, Weather and Organizational Structures
High Level of Integrity and Truthfulness
Strong Team Player with Results Oriented and Achieving Business Goals
Taking on Challenging Roles and Assuming Responsibility for my Actions
Strong Analytical and Effective Critical Thinker
WORK EXPERIENCE
Waiter/Server/Bartender Sep 2022 - Present
Cicchetti Italian Restaurant • Doha, Qatar
Waiter
Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
Take orders and relay to kitchen and bar staff
Keep server area clean and stocked to increase efficiency while working tables
Used cash registers and credit machines to cash out customers
Maintained customer satisfaction with timely table check-ins to access food and beverage needs
Quickly reset and clean up tables after customers left to enable speedy turnaround and guest flow
Remain calm and poised when dealing with difficult customer or during busy shift
Up-sell appetizers, desserts, drinks and high ends main course foods to increase restaurant profits
Displayed enthusiasm and promote excellent service to customers, in other to successfully increase referral and walk-in clients
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals, after delivery taking actions to correct any problems
Bartender
Preparing and serving hot and cold drinks such, as coffee, tea, mock-tails, non-alcoholic drinks and speciality beverages
Cleaning and sanitizing work areas utensils and equipment
Assessing bar customers needs and preference and making recommendations
Keeping bar organized, restock and replenish bar inventory and supplies
Comply with all beverages regulations and laws
Waiter / Host Nov 2019 - Mar 2022
Lincoln Hotel • Accra, Ghana
Host / Server
Greeted customers with delightful, enthusiasm and helpful attitude
Responds to guest complaints in professional and effective ways
Provide high quality customers service to keep patrons satisfied, and provide decision based on taste and preference
Maintained quality customer satisfaction by clarifying questions about orders and speciality items on the menu
Present menu to patrons promptly after seating and answer question about the menu making recommendations upon request
Helped customers in dietary restrictions, allergies and intolerance, to obtain safe delicious food by working closely with kitchen staff on alternatives
Maintained thorough menu knowledge to sufficient answer questions, regarding menu items, sourcing ingredients and cooking methods
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