Prince Kofi Agyapong Abrokwah

974-***-*****

ad05a5@r.postjobfree.com

***, ****, *****.

OBJECTIVE

Dedicated and results oriented customer service personnel with a strong commitment to providing exceptional care and ensuring ultimate customer satisfaction. Skilled in establishing and maintaining effective communication and relationship with clients and patrons within the food and beverage industry. Demonstrated ability to identify customers needs and deliver effective solutions. Possess excellent time management skills and deep understanding of the customer service industry. Hardworking, loyal and eager to contribute to a new team and organization.

EDUCATION

Bachelor of Arts Aug 2009 - Jun 2013

Kwame Nkrumah University of Science and Technology • Kumasi, Ghana

Culture and Tourism

West Africa Secondary School Certificate Education Sep 2005 - Jun 2008

Adisadel College • Cape Coast, Ghana

General Arts

English Elective Mathematics

Core Mathematics lntegrated Science

Social Studies Economics

Government Geography

Basic Education Certificate Oct 1993 - Apr 2005

St Stephens R/C JSS • Accra, Ghana

English Language Social Studies

Religious & Moral Education Mathematics

Science Agriculture

Pre-Tech Skills French

Ga Language Catering

SKILLS

Strong Customer Relationship

Ability to Work Under Pressure and Long Hours

Excellent Interpersonal and Communication Skills

Able to Adapt to New Environment, Weather and Organizational Structures

High Level of Integrity and Truthfulness

Strong Team Player with Results Oriented and Achieving Business Goals

Taking on Challenging Roles and Assuming Responsibility for my Actions

Strong Analytical and Effective Critical Thinker

WORK EXPERIENCE

Waiter/Server/Bartender Sep 2022 - Present

Cicchetti Italian Restaurant • Doha, Qatar

Waiter

Greet patrons, present menus, make recommendations and answer questions regarding food and beverages

Take orders and relay to kitchen and bar staff

Keep server area clean and stocked to increase efficiency while working tables

Used cash registers and credit machines to cash out customers

Maintained customer satisfaction with timely table check-ins to access food and beverage needs

Quickly reset and clean up tables after customers left to enable speedy turnaround and guest flow

Remain calm and poised when dealing with difficult customer or during busy shift

Up-sell appetizers, desserts, drinks and high ends main course foods to increase restaurant profits

Displayed enthusiasm and promote excellent service to customers, in other to successfully increase referral and walk-in clients

Strategically timed check-ins with customers to take orders and confirm satisfaction with meals, after delivery taking actions to correct any problems

Bartender

Preparing and serving hot and cold drinks such, as coffee, tea, mock-tails, non-alcoholic drinks and speciality beverages

Cleaning and sanitizing work areas utensils and equipment

Assessing bar customers needs and preference and making recommendations

Keeping bar organized, restock and replenish bar inventory and supplies

Comply with all beverages regulations and laws

Waiter / Host Nov 2019 - Mar 2022

Lincoln Hotel • Accra, Ghana

Host / Server

Greeted customers with delightful, enthusiasm and helpful attitude

Responds to guest complaints in professional and effective ways

Provide high quality customers service to keep patrons satisfied, and provide decision based on taste and preference

Maintained quality customer satisfaction by clarifying questions about orders and speciality items on the menu

Present menu to patrons promptly after seating and answer question about the menu making recommendations upon request

Helped customers in dietary restrictions, allergies and intolerance, to obtain safe delicious food by working closely with kitchen staff on alternatives

Maintained thorough menu knowledge to sufficient answer questions, regarding menu items, sourcing ingredients and cooking methods

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