Elanda Wash

Data entry and research duties

Las Vegas, NV 89115

ad059n@r.postjobfree.com

+1-916-***-****

position with the fastest growing company.

Willing to relocate to: Henderson, NV - North Las Vegas, NV - Las Vegas, NV Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Fidelity National Home Warranty - Henderson, NV

April 2019 to Present

Assist homeowners with a dispatch for repairing appliances, plumbing leakage and stoppages, HVAC, and Pool and Spa. Assist with creating a work order for a dispatch with a vendor to go diagnose the issues for repairs and replacement to fix the reported problem. Transfer calls to the desired departments for Homeowners with an understanding attitude. Provide information from diagnosis report and explain about Non Covered Charges with Homeowners. 11/24/2021 promoted to Authorizations department. Handle claims and approve. Determine coverage and review reports submitted verbally or online from vendors. Approve or deny claims and follow up with homeowners in a professional tone. Completed Autho-1 training and Autho-2 training. Outstanding attendance and reviewed recognition from homeowners with ratings of 4 and 5 stars on Yelp.

Authorization Specialist

FNHW - Henderson, NV

April 2019 to June 2023

Authorization Specialist at Autho-2 level. Receiving 4-6 reports daily. Review report and determine coverage. Approve/Deny cause of failure reported by a Service Provider a full diagnoses is needed for coverage to be determined under homeowners contract. Contact homeowners about approvals and denials. Always show empathy with a upset homeowner and assist with information in their contract and what kind of contract they purchased and respond to questions by email online. Data entry and research duties

Insync - Sacramento, CA

October 2017 to October 2018

Process and submit applications to new enrollment customers.

● Excellent customer service.

● Handle all calls in a polite and friendly manner.

● Report changes to existing customers applications.

● Manually verify documents which has been uploaded on customers online account.

● Assist customers over the phone on how to create an online account step by step. Night Auditor

Studio 6, CSR - Vallejo, CA

April 2017 to May 2018

Audit previous shifts for the current day.

● Run reports and check for shortage and overage for the day.

● Check guest in and out of motel rooms. Transfer rooms upon guest request.

● Count both cashier drawers on arrival of shift.

● Report all activities, changes, and messages to the Manager.

● Clean motel lobby and bathroom.

● Operate front desk software and all cash, credit/debit transactions and returns.

● Provide discounts to guests when eligible.

● Make reservations and cancel reservations.

Provide Customer Service

Six Flags Discovery Kingdom - Vallejo, CA

January 2017 to June 2017

Vallejo, CA

● First point of contact for guest entry in the park. Security check passes for fraud.

● Scan tickets for entrance and provide finger scans and update finger scans when needed.

● Sell season passes using cash register, handle all transactions including credit/debit cards.

● Take pictures of guest in the Explore Outpost, and register season passes.

● Provide Customer Service.

Fill out Sales Slip

Six Flags Discovery Kingdom - Richmond, CA

February 2017 to March 2017

Richmond, CA

● Assist Costco customers with purchasing Tempurpedic Memory Foam Mattresses.

● Explain the difference between three mattresses and the quality of the brand.

● Provide the prices and the pros on purchasing a mattress.

● Fill out Sales Slip for customers and provide them with and receipt. Outbound Call Center Agent/ Surveyor Sacramento

Randstad, ASCFME

February 2016 to June 2016

Accepting outbound calls from a dialer dealing with union employers.

● Asking union employers questions on the surveys.

● Completing surveys with no mistakes.

● Verbally emphasizing with union employers about political subjects.

● Strong reading skills.

Advanced Call Center Technology, LLC

February 2015 to November 2015

CSR N. Highlands

● Provided World-Class Customer Service in a Mortgage inbound/outbound call center

● Provided loan counseling for home owners with current and past due loans.

● Ability to receive inbound calls from customers about making payments, billing inquiries, credit, payment collections (outbound calls).

● Ability to solve problems and negotiating skills and self-driven and met individual service and sales goals.

● Ability to help current customers to add expanded services and/ or offered opportunities.

● Multi-talking ability, attention to detail, and highly motivated. Ticket Master, CSR Agent

Reserve America

June 2007 to August 2008

Rancho Cordova

● Provide World-Class Service to customers in an in-bound high-volume call center.

● Multi-tasking five phone contracts at one time.

● Working with live entertainment in a call-center and selling tickets for, Concerts, Theater, and Sports.

● Provided Reserve America/ Ticket Master Customer Service Support, by selling tickets and making reservations in a call center for, concerts, theater, sports, California Government State Parks, Hearst Castle, and Anu Nuevo. Education

Napa Junior College - Napa, CA

2018

Associate in Arts (AA) in Legal Assistant

American River College - Sacramento, CA

August 2009 to June 2015

Diploma

Vallejo Senior High - Vallejo, CA

1985

Skills

• customer service. (10+ years)

• Data entry (10+ years)

• Outbound Call Center (5 years)

• RECEPTIONIST (3 years)

• RETAIL SALES (3 years)

• Typing (10+ years)

• Data Entry Operator (4 years)

• Customer Service (10+ years)

• Data-Entry (6 years)

• Excel (4 years)

• Sales Experience (3 years)

• Microsoft Word (6 years)

• Telemarketing (2 years)

• Microsoft Office (5 years)

• Customer Care (2 years)

• Call Center (10+ years)

• CSR (7 years)

• Customer Support (4 years)

• Plumbing

• HVAC

• Computer literacy

• English

• Hospitality

Awards

Steller Customer Service

October 2021

Award was given to me for having a Quality Assurance score of 100 for the month"s of July and October of 2021 from my current employer FNHW.

Certifications and Licenses

Life and Health Insurance

Assessments

Customer focus & orientation — Familiar

November 2021

Responding to customer situations with sensitivity Full results: Familiar

Customer Service Skills — Proficient

October 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Social media — Familiar

May 2019

Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills:

Four years inbound/outbound call center experience and customer service experience. Ability to provide quality customer service, answer multi-telephone lines and type 50 wpm. I'm self-motivated with good communication skills, and able to meet deadlines. Have the ability to operate office equipment, Microsoft Word, Excel, PowerPoint, Internet, and accurate data entry. I have excellent organizing skills and I'm very knowledgeable in general office and administration skills.

Contact this candidate