JoAnn Forister

469-***-**** ad0598@r.postjobfree.com McKinney, TX 75071

SUMMARY

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. 15 Personable Medical Assistant bringing 16 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Documentation and Recordkeeping

Sterile Technique

Lab Equipment Operation

Understands Medical Procedures

Electronic Medical Records

Customer Relationship Management (CRM)

Vital Sign Monitoring

Certified in Basic Life Support (BLS)

EKG Set up and Monitoring

Documentation Procedures Expert

Medical Procedures

Medical Terminology Knowledge

Patient Scheduling

Patient Management

Team Management and Supervision

Needs Assessments

Reliable Transportation

Phlebotomy

EXPERIENCE

National Certified Medical Assistant, Baylor Scott & White Medical Center, January 2022-May 2023

McKinney, TX

Measured vital signs and took medical histories to prepare patients for examination.

Scheduled appointments for patients via phone and in person.

Organized charts, documents and supplies to maintain team productivity.

Responded to patient callbacks and phone-in prescription refill requests.

Educated patients about medications, procedures and physician's instructions.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Certified Medical Assistant/Office Manager, Aria Health & Wellness, August 2019-November 2021

Allen, TX

Measured vital signs and took medical histories to prepare patients for examination.

Scheduled appointments for patients via phone and in person.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Organized charts, documents and supplies to maintain team productivity.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Contacted pharmacies to submit and refill patients' prescriptions.

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Conducted insurance verification and pre-certification and pre-authorization functions.

Incorporated outside records into charts and EHR.

Client Serviced Supervisor, Medfusion, LLC, February 2014-December 2015

Lewisville, TX

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Responded to patient callbacks and phone-in prescription refill requests.

Educated patients about medications, procedures and physician's instructions.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Performed preliminary physical tests to accurately record results in patient history summary.

Labeled and completed lab requisitions using ICD and CPT coding.

Senior English Teacher, Memphis City Schools, August 2006-May 2009

Memphis, TN

Encouraged student critical thinking and discussion using variety of teaching techniques.

Used online resources to complement traditional course materials and aid in student learning.

Customized innovative methods and materials to produce effective learning experiences.

Made learning grammar fun by involving problem-solving and language play.

Required spoken and written student responses to contexts to increase reading comprehension.

Designed clear and creative learning materials to promote student engagement in pronunciation exercises.

Integrated technology into classroom settings to engage students and diversify instruction.

Guided students to write for varied purposes and audiences to develop writing skills.

Evaluated students' comprehension of lessons through relevant test questions.

Identified students' level of reading difficulty to provide appropriate reinforcement.

Developed class learning plans to meet district and statement requirements for instruction.

Handled disciplinary problems with calm and poise and reported escalating issues to principal.

Medical Practice Administrator, Mid-South Cardiology Associates, January 1983-August 1999

Memphis, TN

Created and implemented policies and procedures for effective practice management.

Supported entire practice's staff, which boosted efficiency and improved overall process flow.

Ordered supplies needed and kept tabs on inventory levels.

Communicated with patients with compassion while keeping medical information private.

Complied with OSHA and HIPAA regulations.

Motivated staff by offering direction and providing constructive feedback.

Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.

Consulted with clinicians to develop business strategy.

Assisted with development of regulatory compliance systems.

Mentored and coached interns and newly hired team members on office procedures and computer systems.

Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Explained policies, procedures and services to patients.

Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

EDUCATION AND TRAINING

Master of Science

Instruction & Curriculum Leadership, University of Memphis, Memphis TN December 2009

MBA

Legal Studies, Texas A&M Health Science Center, College Station TX

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