Sandra Zalud

Client Support, Customer Care,

Administration, Operations and Sales

Contact

**** ******** ****

Virginia Beach, VA 23454

757-***-****

ad0580@r.postjobfree.com

Objective

Highly skilled and experienced professional with over 15 years in customer care and administration. Proven track record of exceeding customer expectations and managing teams. Seeking an opportunity to contribute to a company while leveraging my strong analytical, communication, and organizational skills.

With over 15 years of experience in handling customer inquiries and issues requiring resolution, I have developed the ability to provide exceptional service. Committed to ensuring customer satisfaction, I consistently go beyond the normal expectation to address customer needs and resolve issues, all within company guidelines and operating procedures. Skilled in active listening, problem-solving, and effective communication, I am dedicated to delivering outstanding customer care and fostering positive customer relationships. My strong diligence and ability to multi-task and adapt in demanding environments make me an asset to any customer-focused organization.

Education

Rowan University

Business Administration and

Marketing

Associates

GPA 3.2

Experience

March 2011- Current

President, Breanne C Mahon Foundation, 501c3

March 2019 – Current

Owner, Portobello Market1292 OnlineShop and Zee’z Jewelry&Gifts December 2022 -Current

US Vet Wealth

Administrative, Inside Sales & Client Retention

Part time position on an as-needed basis for client service and acquisition. Utilization of various programs and websites to process client paperwork and track workflow. Work from home with a flexible schedule.

Key Skills:

Communication

Problem Solving

Data Entry

Client Care

Administration

Marketing

Program Management

Budget Planning

Records Management

Initiatives for Client Success

Phone and Online Client Service

Multi-tasker

Excels Under Pressure

December 2007 – September 2022

Client Services Director

Opus Group and Opus Wealth Strategies

• Managed a team of 4 associates, ensuring efficient workflow and high-quality customer service.

• Conducted training sessions for new agents, focusing on insurance products and procedures.

• Engaged in inside sales activities, actively promoting insurance products.

• Assisted with customer retention efforts, implementing effective strategies.

• Utilized CRM systems to manage leads and streamline sales processes.

• Assisted clients with servicing needs via phone, online and email.

• Provided strong administrative support, scheduling appointments, preparing reports, and maintaining records.

• Evaluated and processed various records and documents.

• Ensured the accuracy and compliance of records with relevant regulations and policies.

• Collaborated with colleagues on projects, including training and software testing.

• Demonstrated strong analytical and organizational skills to meet deadlines.

Communication

Created client presentations, facilitated effective team meetings, and fostered positive relationships with clients.

Leadership

• Led a team of 4 associates, providing guidance, support, and motivation.

• Delegated tasks effectively, ensuring optimal utilization of team members' skills.

• Fostered an atmosphere of open communication, promoting transparency and trust among team members.

• Facilitated effective collaboration between different departments or teams.

• Conducted regular team meetings and provided clear instructions to ensure everyone was aligned with goals.

• Mentored and coached team members, helping them develop their skills and achieve their career goals.

• Created training programs to enhance team members' knowledge and capabilities.

Skills/Abilities

• Dedication to service excellence for stakeholders.

• Strong communication, interpersonal, and time management skills.

• Experience in records management, administration, and customer care.

• Familiarity with data entry and information verification.

• Strong problem-solving and analytical skills.

• Knowledge of compliance with regulations and policies.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to prioritize work effectively and adapt to new methodologies.

• Familiarity with database management and compliance.

• Understanding of data confidentiality and security measures.

• Knowledge of quality assurance and process improvement. References available upon Request

Contact this candidate