Customer Service Human Resources
Resume:
Mindy Carter
QUALIFICATIONS SUMMARY:
● High performing professional with over 10 years of experience along with extensive knowledge of business operations.
● Detail oriented and a team player with a proven tracking record of providing excellent service at all levels.
● Handled responsibility to assist customers along with high volume logistics coordination
& customer service relationships with colleagues, clients, and strategic partners.
● Results driven self-starter with exceptional ability to analyze situations and communicate solutions effectively.
● Tech Savvy with MS Office: Word & Excel SAP ADP Smart sheet & excellent communicator SKILLS:
Great communication skills Dispatching / Cycle Counts Shipping Logistics Coordination Analytical Thinker
Vendor Management
Process Improvement
Safety rules and regulations Training/Coaching/Mentoring Goal oriented and ability to work under pressure Ability to handle multiple tasks Scheduling/Planning/Organization
Team player and leader
EDUCATION:
Bachelor’s Degree in Business Management
Concentration in Human Resources
September-2020-2022
Truman High School - 1998
Medical Administrative certificate 2010 - 2011
PROFESSIONAL EXPERIENCE: Insight
Client Operations specialist November 2021-present
● Responsible for providing the highest customer service by responding to the customers inquiries and concerns and resolving their complaints regarding the services offered by the company
● Monitoring customer satisfaction and taking action to improve customer satisfaction
● Trouble shooting problems with products and services
● Provide information about products and services to potential customers
● Assisting customers with billing inquiries
● Using technology to create reports for management based on client activity
● Scheduling appointments with clients to meet their needs Valo -
Sep 2019 - Mar 2020 Packer/Shipper
● Coordinating and expediting flow of parts assemblies between sections according to shipping schedules or department priorities.
● Compiling and maintaining manual and computerized records
● Pulled orders from inventory packaged them up and shipped them out to customers both USA and Internationally using FedEx Ups and Usps
● Reviewing schedules and related information and conferring with department supervisors to determine material requirements to identify overdue materials and to track material.
● Requisitions material and establishing sequential delivery dates to departments, according to job order priorities and material availability.
● Compiling and maintaining manual and computerized records, such as material inventory and status and location of materials.
Thunderbolt Logistics - May 2018 - Jul 2019
● Operations Supervisor/Head Dispatcher
● Oversaw the dispatchers, drivers, fleet, Develop delivery routes in the amazon routing delivery system for 26 routes per day help get the drivers vans loaded for their deliveries
● Maintained contact information with delivery drivers throughout the day.
● Monitored any sudden route changes or issues with the drivers to establish new routes for timely deliveries.
● Maintained a schedule for 50+ drivers weekly.
● Processed time entry for the drivers into ADP software.
● Kept track of staffing requirements and hire new talent as needed, process new hire paperwork that consists of drug tests and background checks
● Verified legal documents for employment on new hires.
● Ensured all shipping and receiving documents and functions were completed accurately and on time.
● Communicated with customers and maintained records on incoming and outgoing shipments, prepared orders for shipment, checked outbound shipments for accuracy and readiness for customer delivery.
USPS
Feb 2018 - May 2018 Mail Carrier Assistant
● Responsible for delivering packages and mail for assigned route for that day transferred to Amazon
Jade Engineering Company 2017- 2018
Office Assistant
● Responsible for answering multi line phone system scanning engineers documents into the system for electronic filing
● Regularly filing data on a daily basis for the engineers.
● Helped with payroll and other hr responsibility
● Managed functions are complete, accurate and on time.
● Communicated with customers and maintained records on incoming and outgoing shipments
Burlington Coat Factory 2017 to 2018 Department Manager
● Responsible for maintaining the accessories department merchandising unloading freight and setup of department setup
● Handled merchandise for different situations inventory shrinkage control and just maintaining my department
● Products are consists of purses wallets cosmetics socks bath and beauty products and jewelry also maintained home and linen area as well which consists of merchandising both departments so that product continues to sell
The Laundry Room
2013 to 2017
Customer Relations Manager
● Responsible for processing all laundry that is brought into the 3 Laundromats.
● Processed payments for customers handled any type of customer problems that arises in a timely manner
● Completed all the daily tasks some things consist of cleaning all 3 locations
● Processing all the laundry for the day delivering and picking up laundry throughout Bucks and Montgomery county.
F.C. Young Co 2009 to 2013 Office Assistant
● Responsible for all garland orders to be entered into the computer by the end of each day and run labels accordingly for jobs to be started in the warehouse helped customers with questions regarding their orders processing new hire paperwork
● Answering multiple phone lines assisting customers on a daily basis and assuring all data entry was Entered by the close of the day also provided outstanding performance in handling all the Daily tasks for the day handed out checks every week to employees.
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