DONDRA ARRINGTON

Marrero, LA ***** ad0531@r.postjobfree.com +1-504-***-****

Authorized to work in the US for any employer

Work Experience

Technical Product Analyst

Sleep Number Corporation - Minneapolis, MN

August 2018 to November 2023

Analyze system issues that may cause defects. Created resolutions, work with other departments to improve product. Analyzed metrics to improve new products. Participated in the development, execution and implementation of local underwriting and line management strategies as directed. Managed security functions and oversee the configuring of computer parts.

Technical Specialist – Provided technical assistance to employees and customer, solving all employee and customer queries, troubleshoot hardware and software issues.

Branch Manager/Lead Tax Preparer

Operations Management - New Orleans, LA

2015 to 2018

•Prepared income tax return forms for individuals and small businesses

•Reviews financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return

•Interviews client to obtain additional information on taxable income and deductible expenses and allowances.

•Computes taxes owed, using adding machine, and complete entries on forms, following tax form instructions and tax tables.

•Consults tax law handbooks or bulletins to determine procedure for preparation of atypical returns.

•Occasionally verifies totals on forms prepared by others to detect errors of arithmetic or procedure.

•Calculates form preparation fee according to complexity of return and amount of time required to prepare forms.

Assistant Director

Operations Management

2012 to 2015

•Responsible for managing all of the Call Center operations to ensure the highest standards of customer service

•Staff training (via Microsoft Teams), departmental communications, performing regular phone counts and calls. And developing all staff members

•Scheduling a staff of 75 while maintaining productivity levels and labor expectations, and managing a budget of $350k annually

Office Assistant

Fortis Institute - Houston, TX

2011 to 2015

•Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

•Answer telephones, direct calls, and take messages.

•Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

•Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

•Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

•Compile, copy, sort, and file records of office activities, business transactions, and other activities.

•Compute, record, and proofread data and other information, such as records or reports.

•Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

•Complete work schedules, manage calendars, and arrange appointments.

•Review files, records, and other documents to obtain information to respond to requests.

Senior Grant Writer/ Dance & Cheer Coordinator

L & S Youth Sports, Inc - Houston, TX 2010 to 2012

•Creating formal and informal application processes for non-profit organization.

•Creating an annual budget, new projects and monitoring the outcome.

•Teaching dance and cheer to girls ages 8-18 for AAU sports teams. Creating budgets for purpose of receiving grants.

Administrator

Christian Community Fellowship Church - Houston, TX

2008 to 2012

•Management of business operations, hiring and supervising personnel,

Education

Accounting Specialist

U.S. Army School of Finance

FORTIS INSTITUTE

Skills

•ACCESS

•AUTOCAD

•AUTODESK

•AWARD

•MICROSoft Office

•Typing

•Customer service

•Proofreading

•QuickBooks

•Tax experience

•Supervising experience

•Presentation skills

Additional Information

SKILLS, QUALIFICATIONS, AWARDS & MEMBERSHIPS

•Highly proficient in software: MediSOFT, QuickBooks, Microsoft Office, Excel, PowerPoint, Word,

Project Manager, Access, Outlook, PeopleSoft, Peachtree, Platinum, AutoCAD, Autodesk

•U.S. Army Achievement Medal

•U.S. Army Honorable Discharge

•Roving Sands 1994 Achievement Award (Overseas Foreign Service Badge - Desert Storm)

•National Defense Service Medal

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