SUMMARY

SKILLS

EXPERIENCE

SHIVON M

BRYANT

ad0519@r.postjobfree.com

585-***-****

Rochester, New York 14612

An experienced Administrative Assistant with 23 years of Healthcare Experience seeking a position where I can utilize my efficient problem-solving, and excellent interpersonal and organizational skills in a motivating work environment. Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly- developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

• Special Skills:

In-depth claims knowledge, Strong

problem solver, Billing and coding,

Workers' compensation knowledge,

Credentialing Knowledge, Microsoft Word

& Excel, PowerPoint, Outlook, P2P, HRMS,

E-Record/Cadence Flowcast, Onbase,

Pecis, Bass System, Epaces, Health Now,

RadMD, and other insurance sites. Efficient

in maintaining excellent customer

relations and known for exceeding in

learning new computerized systems to

improve job duties. Exceptional capability

to work in a fast-paced atmosphere with

limited direction.

•

• Strong Organizational Skills

• Multitasking and Time Management

• Verbal and Written Communication

• Professional and Courteous

• Microsoft Office

• Document and File Management

• Data Entry Documentation

• Task Prioritization

• Excel Spreadsheets

• Judgment and Decision Making

• Schedule Management

• Confidentiality and Data Protection

• Appointment Coordination

• Multi-Line Telephone Systems

• Recordkeeping and Bookkeeping

• Sensitive Material Handling

• Office Equipment Operation

• Computers and Technology

• Meeting Planning

• Timeline Planning and Management

• Records Management Systems

• Back Office Operations

• Report Preparation

• Document Retrieval

• Travel Administration

ADMINISTRATIVE ASSISTANT 06/2014 to Current

University of Rochester - Rochester, NY

• Provide administrative support to Dr

• Walter Chief of Neurosurgery

• Calendar Management of Chief of Neurosurgeon scheduling surgeries and meetings

• Submit reimbursements for clinical travels and meals Arrange Travel for Providers to Medical Conferences Coordinate resident OR Schedule with the Providers and help coordinate required paperwork

•

• Order Proper Medical equipment for Providers through various Representatives Processing New Hire Paperwork with Human Resources Handling New Hire Accounts for Employee Number, Telephone, and email accounts

•

Providing Training for Electronic ERecord, Registration and Scheduling, and OR scheduling

•

• Provide secretarial duties by managing and prepping for Regional Clinics, Answering phones, and scheduling patient appointments

Coordinate and communicate with referring Physician offices via phone or electronic referral work queue

•

• Schedule surgeries and communicate with equipment representatives with OR needs Acquire insurance verification and prior authorization for surgeries, and imaging studies

•

• Submit disability /MVA/workers compensation documentation via mail and fax Responsible for uploading prior imaging and obtaining office and referral notes for Clinics

•

• Scan/index/office documents

• Coordinate patient transportation/hotel accommodations Perform other administrative functions as necessary, along with excellent customer service daily

•

• Train new employees on obtaining authorizations, scheduling and organization Experience with Master scheduling for Cadence templates, adding clinics, and other provider maintenance

•

Cadence-super- user experience with Template Building, Reports, Professional Billing, and Scheduling

•

Developed administrative processes to achieve organizational objectives and improve office efficiency.

•

• Directed customer communication to appropriate department personnel.

• Scheduled appointments, meetings and events for management staff. Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

•

MEDICAL BILLER/ACCESS ASSOCIATE 08/2011 to 04/2014 Rochester General Health System - Rochester, NY

Developed and created a more effective filing system to accelerate paperwork processing

•

• Processed confidential tax form information

Successfully established effective systems for record retention by creating database for daily correspondence tracking

•

• Verified and logged in deadlines for responding to daily inquiries Suggested process improvements to secure prompt and regular receipts for the organization

•

• Researched and resolved billing and invoice problem

• Deposited third party checks, as well as monthly reserve transfers Suggested process improvements to secure prompt and regular receipts for the organization

•

• Processed outstanding claims and retrieve unpaid claims

• Enter Provider Charges and coding procedure codes into eRecord

• Balance Cash drawers at the end of the day.

PATIENT COORDINATOR 01/2011 to 08/2011

Borg & Ide Imaging - Rochester, NY

• Demonstrated mastery of customer service call script within specified timeframes Scheduled MRI's and CT-scans, Bone Scans, Mammograms, and Arthroplasty appointments for patients

•

• Addressed customer service inquiries in a timely and accurate fashion

• Properly directed inbound calls in phone queues to improve call flow

• Maintained up-to-date records at all times.

SECRETARY III 05/2005 to 07/2010

Highland Hospital - Rochester, NY

Managed the receptionist area, including greeting visitors and responding to telephone and in- person requests for information

•

• Designed electronic file systems and maintained electronic and paper files

• Dispersed incoming mail to correct recipients throughout the office

• Made copies, sent faxes and handled all incoming and outgoing correspondence

• Maintained the front desk and reception area in a neat and organized fashion EDUCATION AND

TRAINING

CERTIFICATIONS

• Recorded and filed patient data and medical records

• Answering incoming patient calls and triage calls for Health Care Providers

• Processed all Disability and FMLA paperwork for all Providers

• Entered Provider Billing Encounters in Flowcast

• Balanced Cash Drawers at the end of the day.

Completed View Training Details Toggle Dropdown Calendar Events Admin Training 05/2021

P2P

Overview, 01/2020

SMH Practice Red Alert “Appropriate Application/Use of Restraints in the Health Care Setting”

11/2019

Completed Antimicrobial Stewardship Program (ASP

10/2019

Key Points Providers Need to Know about Patient Restraints HRMS Time and Labor Training Class

10/2019

(Starts 10/15/2019)

ICARE Commitment Acknowledgement - RETIRED

01/2016

Everest College - Rochester, NY

AAS degree

Medical Assisting, 06/2005

East High School - Rochester, NY

High School Diploma

06/1999

Performance Management: Giving Effective Feedback (Starts 8/17/2021)

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