MICHAEL J. DYLKE

***-*** **** ****** ********* ON N2M 5B9 519-***-****

ad0517@r.postjobfree.com:ad0517@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

More than 15 years of experience in retail, manufacturing and commercial hardware industries

Extensive experience in customer service

Able to meet deadlines and handle numerous projects simultaneously

Strong organizational skills, accurate and detail oriented

Able to work under pressure and make sound decisions

Team player with excellent communication skills

Reliable, confident and committed to professional standards

PROFESSIONAL EXPERIENCE

Inside Sales & Service Representative, William Knell & Company Limited - 2015 - 2020

Providing quality service and sales to commercial accounts and contractors

Generating quotes, sales orders and arranging for product delivery

Keep accurate records

Built positive relationships with customers

Excellent customer relations

Sales Consultant, Great Lakes Architectural 2004-2010

Providing quality service for current and potential customers

Keep accurate quotes

Maintaining deadlines

Excellent customer relations

Sales Consultant, Haws Doors & Hardware 1999-2004

Receive inventory and place into stock; replenished low stock for next shift

Prepared orders for shipping

Organize logistics for delivery trucks

Prepare billing statements

Organize stock in warehouse

Sales Consultant, Weber Architectural 1995-1999

Serviced customers by phone and in person

Demonstrates strong communication skills while interacting with customers.

Provide excellent service to customers by delivering product in a prompt, efficient manner.

Maintains accurate client records

Service Manager, Hagar Hinge Canada 1988-1995

Service manager for regional and national accounts

Ordered products from vendors; prepared and arranged orders for shipping

Arranged for delivery of products to local clients

Attended weekly sales meetings

TRAINING & PROFESSIONAL DEVELOPMENT

Toronto School of Business

Administration, Accounting and Computers - 1989

Kitchener Collegiate

Introduction to Accounting - 1983

REFERENCES AVAILABLE UPON REQUEST

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