Medical Assistant Customer Service
Resume:
Teresa Helmer
Danville, VA *****
********@*****.***
Work Experience
Medical Caregiver
PPL - Danville, VA
February 2022 to September 2022
Taking care of an elderly individual. I make sure all medication is right and taken appropriately. Call in medication and take to doctor appointments.
Merchandiser
American Greetings - Danville, VA
May 2019 to September 2021
I'm currently over five stores. I place the orders of product, and place them on the shelves to be sold. I also do change overs in the stores for the different holidays. I work with management of stores, to make sure everything goes smoothly.
Lab Tech/Medical Assistant
Accurate Medical Labs
August 2016 to October 2018
Over the phlebotomy students. Drawing blood using the appropriate supplies. Placing patients information in the computer. Taking orders from doctors over the phone and fax. Phlebotomist/Medical Assistant
Free Clinic of Danville Virginia - Danville, VA
June 2016 to August 2016
I was a volunteer. I did my internship at the clinic. I performed vital signs, phlebotomy, ran the lab, and made call backs to patients.
DSP (Direct Support Professional)
SSVA - Danville, VA
March 2011 to June 2016
Working with mentally challenged individuals, teaching them to make great choices for their lives. Education
Diploma in Phlebotomy
National University - Danville, VA
June 2016 to August 2016
Associate in Surgical Technology
National University - Danville, VA
June 2006 to October 2009
Skills
• Laboratory Experience
• Calibration
• Phlebotomy
• Typing
• Medical Records
• Venipuncture
• Vital Signs
• Patient Care
• Medical Office Experience
• Planograms
• Quality Assurance
• Anatomy Knowledge
• Computer Operation
• Patient service
• Computer literacy
• Customer service
• Documentation review
• EMR systems
• Special needs
• Merchandising
• Clerical Experience
• Insurance Verification
• Computer skills
• Medical terminology
• Microsoft Office
• Interviewing
• Teaching
• Communication skills
Certifications and Licenses
CPR Certification
First Aid Certification
Assessments
Electronic Health Records: Best Practices — Proficient November 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Customer focus & orientation — Proficient
April 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
June 2021
Influencing and negotiating with customers
Full results: Proficient
Protecting patient privacy — Proficient
August 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Recruiting — Proficient
October 2021
Managing the candidate sourcing and selection process Full results: Proficient
Elementary school classroom management — Proficient November 2021
Managing behavior in elementary school classrooms
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Certified in phlebotomy by NCCT.
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