Data Entry Customer Service
Resume:
Shakiva Spradley- Eguaveon
Data Entry Specialist (Remote) / Appen, Inc - Chicago, IL
Chicago, IL 60659
************@*****.***
To obtain a position with a stable, growing company, while allowing me to utilize my skills and has the ability for advancements. Highly enthusiastic customer service professional with 15+ years client interface experience. Personable and responsible. Solid team player with upbeat, positive attitude. Authorized to work in the US for any employer
Work Experience
Patient Observation Assistant
ST. FRANCES HOSPITAL-Touchpoint - Evanston, IL
December 2022 to Present
Ensures patient safety by remaining at the bedside of the assigned patient(s) and providing continuous observation under the direction of the registered nurse. Data Entry Specialist (Remote)
Appen - Chicago, IL
August 2021 to Present
• Extract data of clients from various sources and manage it in an organize computer base system.
• Execute and ensure on-time delivery of all necessary consumer assessment packets.
• Actively cultivates strong working relationships with colleagues and manager increasing work productivity.
FSW /Cashier
Northwestern University/ Sargent Hall - Evanston, IL 2012 to February 2020
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Trained new employees quarterly.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Regularly sought opportunities to up sell and add on additional merchandise.
- Stocked and rotated inventory regularly.
-Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Front Desk Clerk
Allen Center Suites - Evanston, IL
2010 to 2012
- Registered guests, logged request and issued room key cards.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Promptly responded to general inquiries from visitors, staff, and clients via mail, e-mail and fax.
- Assisted guests and visitors with facility and accommodation complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Referred guests to local restaurants and recommended attractions in the area. Phone Room Supervisor
Fieldwork Chicago-North - Skokie, IL
2004 to 2008
Marketing Recruiter Supervisor
- Oversaw and supervised recruiting facility phone room.
- Scheduled participants for incentive marketing studies.
- Cross-trained and provided back-up for other recruiters when needed.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Executed inbound/ outbound calls to existing customer base resulting in increase of the nationwide database.
- Spreadsheets, Quotas, Email and Filing.
Education
Bachelor's in Psychology
Oakton College
2013 to 2015
None in Nursing
Chicago State University
2003 to 2005
Skills
• CUSTOMER SERVICE (6 years)
• RECEPTIONIST (6 years)
• RETAIL SALES (6 years)
• FILING (5 years)
• DATA ENTRY (Less than 1 year)
• Food Prep
• Food Service
• Team Member
• Cold Calling
• Marketing
• Upselling
• Conflict Management
• Recruiting
• Typing
• Microsoft Word
• Business Development
• Hospital Experience
• Medical Terminology
• Medical Records
• Nursing
Additional Information
SKILLS
• Strong organizational skills
• Adaptive team player
• Seasoned in conflict resolution
• Customer service expert
• Courteous demeanor
• Multi-task management
• Data entry/ Filing
• Active listening/ communicating skills
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