Marcella Cascino

718-***-**** ad04y7@r.postjobfree.com Bayport, NY 11705

PROFESSIONAL SUMMARY

Quality-driven administrative/healthcare professional with solid background smoothly handling high-volume workloads. Prepares documents, organizes schedules to support team needs, and cultivates positive relationships with patients and clients. Strong database administration and customer relations abilities. Dedicated and hard-working individual with demonstrated strengths in customer service, time management and coordinating.

SKILLS

● Microsoft Office ● Relationship Building ● Written, Verbal, Interpersonal Communication

● Research ● Dependable and Responsible ● Google Drive

● Team Management ● Task Prioritization ● Self-Directed

● Critical Thinking ● Project Management ● Record Keeping

● Document Editing ● Leadership ● Data Management

● Organizational Skills ● Problem Resolution ● Attention to Detail

● Data Entry ● Collaboration ● Decision-Making

● Customer Service ● Google Suite

EXPERIENCE

Owner/Founder

Bella Babies 3D Imaging, 11/2021 - Current

● Manage session scheduling and client record-keeping with high accuracy.

● Help office personnel with errands, paperwork, and data entry.

● Promptly respond to new patient inquiries.

● Plan and execute strategies to increase business and drive profit growth.

● Document, research, and resolve customer service issues.

● Approach and solve problems with initiative and sound judgement.

● Deliver exceptional customer service to bolster strong relationships and build positive experiences for mothers-to-be and their guests.

● Deliver fast and friendly service to handle service questions and concerns.

● Explain and demonstrate what is being seen in a sonogram session.

● Perform elective sonograms for expecting mothers. Registered Senior Ultrasound Technologist

Northwell Health, 8/2019 - 7/2023

● Assist in scheduling patients to prevent patient overflow and to ensure all patients are booked appropriately

● Coordinate effective interdepartmental collaboration through open communication between medical staff.

● Identify issues and solutions to eliminate backlog and maximize workflows.

● Protected patient data with secure records management system.

● Improve care delivery by monitoring performance and optimizing strategies.

● Train new hires, students, and medical students/residents

● Assure rooms are fully stocked and set up accordingly

● Reports on any necessary inventory so orders will be placed in a timely manner

● Coordinate and perform procedures including IUD insert/removal, sonohysterogram

● Performs all levels of high-risk OB/GYN diagnostic studies on inpatients and outpatients

● Proficient in all levels of GYN studies (transabdominal/pelvic, transvaginal)

● Knowledge of various types of EMR/EHR systems

Authorizations and Eligibility Manager

Garden OBGYN, 6/2014 - 5/2017

● Covered daily business requirements with well-organized schedules and properly delegated assignments to a team of 10 employees.

● Ensured top performance of office staff by providing them with adequate guidance in order to keep the department working effectively

● Partnered with Human Resources to maintain office policies as well as evaluate and manage staff performance

● Monitored time and attendance daily (entered any missed punches into the system promptly and informed HR of frequent absences)

● Kept an open line of communication with Headquarters (reported any office-related issues, employee behavior, etc.)

● Authorized OB/GYN sonograms by incorporating and integrating patient information.

● Confirmed patient appointments while disclosing sonogram preparations.

● Communicated with various insurance companies to receive prior authorization for OBGYN procedures.

● Reviewed schedule and communicated with numerous office locations to ensure patients were booked properly as well as assisted in scheduling.

● Trained team to deliver optimal customer service to our patients. EDUCATION

Masters in Health Care Administration

Grand Canyon University, Phoenix, AZ, May 2021

Magna Cum Laude

Bachelor of Science: Diagnostic Medical Imaging

SUNY Downstate Medical Center, Brooklyn, NY, May 2019 Cum Laude

Bachelor of Arts: Sociology and Counseling

Adelphi University, Garden City, NY, May 2014

Cum Laude

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