Customer Service Call Center
Resume:
VIRGINIA RUMPH
Fort Valley, GA *****
*************@*****.***
Results-oriented and efficient customer service professional with experience in a call center environment. Effective at working with customers to resolve issues, explain processes, and provide pleasant and excellent service. Detail oriented and resourceful, with strengths in keeping others calm and having a passionate drive to excel.
● Call Center Experience ● Problem Solver ● Empathetic
● Friendly ● Attentive ● Persuasive
● Quick Learner ● Organized ● People person
Work Experience
Customer Service Representative
One Source - Remote
August 2023 to October 2023
Assisting customers with insurance verification, ordering id cards, and helping customers with finding doctors.
Work at Home Customer Service Representative
T-Tech, Inc.
December 2022 to February 2023
• Assisted customer with placing online orders.
• Assisted individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs.
• Provided full lifecycle customer service in an inbound call center environment.
• Responded to customer inquiries with compassion and active listening to select the best solution in an efficient manner.
Was responsible for activating debit cards, checking account balances, and assisting customers with bill payments.
• Identified additional needs customers may have and helped them to upgrade products or services based on needs.
Work at Home Customer Service Representative
Concentrix
August 2021 to August 2022
● Provided excellent customer service to all management and customers. Was recognized many times for receiving excellent survey response feedback from customers. Achieved a 99% customer satisfaction rating for continuously providing excellent customer service.
● Answered 15+ calls per hour, exceeding target rate by 15%.
● Assisted customers with orders. Utilized product knowledge and customer protocols to resolve issues efficiently and reduce wait times.
● Resolved customer disputes in a timely manner by leveraging product knowledge, empathy, and other company resources and protocols.
● Handled customer inquiries via inbound calls in a high call volume setting.
● Successfully troubleshot devices as needed. Escalated appropriate issues in a timely manner based on guidelines.
● Assisted customers using a call flow guide to answer questions and solve problems.
● Tracked, documented, and retrieved information in databases.
● Invested in customers’ success by offering additional products and/or services. Linen Specialist
Houston Healthcare
October 2020 to August 2021
● Responsible for loading and exchanging linen carts throughout the hospital with 100% accuracy.
● Successfully counted, identified, and tracked inventory with no loss of time.
● Proactively prioritized order of linen distribution by units.
● Independently followed a daily priority schedule to ensure units with more need were addressed as priority.
● Organize linen stations weekly to ensure efficiency within the process.
● Notify management of non-compliant deliveries.
● Provided excellent customer service to all hospital staff, patients, and visitors. Education
GED and some college in Criminal Justice
Fort Valley State University
Skills
• Databases
• Customer service
• Organizational skills
• Hospital experience
• Microsoft Excel
• Inventory control
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