Customer Service Patient Care
Resume:
Chasidy Mcclenney
**** ** **** ***. *******, FL *3025 954-***-****
****************@*****.***
Objective: To utilize my exceptional communication, social, and interpersonal skills in a professional/business setting, leveraging my 7+ years of expertise in providing outstanding service in social services, clinical, behavioral health, and professional environments. I am eager to contribute to your work objectives while delivering exceptional customer service. Please refer to my detailed resume for relevant information about my background and abilities. I am enthusiastic about securing a position with this employment opportunity to provide optimal patient care while further refining my medical knowledge and expertise.
Medical Qualifications
Administrative Skills:
10-Key Numeric Data Entry, Appointment Scheduling/Rescheduling, Client File Maintenance, Marketing & Planning, HIPAA, ICD-9-CM Coding, Medical Front Office Procedures, Medical Office Financial Operations, Typing (Accurate 60 WPM)
Clinical Skills:
Anatomy & Physiology: Body Mechanics, Basic Microbiology, Basic Pharmacology, Basic Phone Triage, EKG, Hematology, Laboratory Safety and Regulatory Guidelines, Medical Back Office Procedures, Medication Administration, Patient Charting, Phlebotomy, Sterilization, Surgical Back Office Procedures, Urinalysis, Vital Signs
Software Applications:
MS Excel, MS PowerPoint, MS Word, Publisher, and EMR
Patient Care & Safety
Diagnostic Testing Medical Terminology
Electronic Medical Records
Vital Signs & Patient Monitoring
Medication Administration
Privacy / HIPAA Regulations
Patient Advocacy and Support
Education
Miramar High school 2014
Florida Career College 2017
High school standard Diploma
Certified medical assistant 2016
Patient Care Technician 2015
Pembroke Pines, FL
Professional Experience
2014-2018 Medical Assistant Miami FL
South Florida medicine Primary Care
• Successfully handled and resolved customer inquiries and complaints
• Gathered and verified necessary customer information
• Thoroughly documented and researched customer service issues
• Processed customer payments
• Proficient in front desk operations
• Experienced in phlebotomy
• Knowledgeable in Rx management
• Familiar with labs and nst reports
• Skilled in providing diabetic and MD consults
• Proficient in both clerical and clinical studies
• Assisted patients with their inquiries
• Managed medical records and scheduled appointments
• Experienced in handling referrals and authorizations
• Proficient in language (specify the language if applicable)
• Familiar with X-ray procedures
• Experienced in triage
• Skilled in wound care
Proficient in administering injections
Care resource Healthcare center
Oakland park Florida
2/2019-3/2021
Duties
Provided nursing services by effectively communicating medical procedures to patients
Liaised with pharmacies to call in prescriptions
Collected samples for laboratory testing
Proficient in taking vital signs
Monitored and tracked preventive healthcare measures, disease-specific goals, action plans, and healthcare proxies
Conducted health education sessions
Administered injections
Experienced in conducting drug screens and working in the substance abuse arena
Proficient in discharge planning, utilization review, and case management
Henderson health behavioral
Ft lauderdale Florida
Certified Medical Assistant
2022-2023
Duties
As a nursing services provider, my role primarily involves effectively communicating medical procedures to patients, ensuring their understanding and comfort. Additionally, I am responsible for contacting pharmacies to coordinate prescription requirements. Managing medical records and handling administrative tasks at the front desk and back office are also key responsibilities. I am experienced in insurance verification, laboratory procedures, and collection of samples for testing. Monitoring vital signs, promoting preventive healthcare practices, and working towards disease-specific goals are essential aspects of my role. Furthermore, I am well-versed in healthcare proxy and health education, along with administering injections.
Medical Case Manager
Telehealth
Empire Mastermind ( PRN )
2021-2023
Duties
Foster relationships with adolescents and their families
Help create joy in their lives, and heal generations
Provide patients with a framework of training, support, and long-term advancement opportunities
Providing intensive team-based family-focused, comprehensive services to families in the child welfare system with parental substance abuse.
Provides intensive in-home substance abuse treatment to help parents who are at risk of or have had their children removed due to their substance misuse.
case manage and peer support specialist to promote the recovery and assist them in working toward their dependency case plan goals for reunification
Knowledge of various clinical interventions such as Cognitive Behavioral
Therapy, Motivational Interviewing
Fluent in English, French, and Creo
Contact this candidate