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Customer Service Patient Care

Location:
Fort Lauderdale, FL
Salary:
27hour
Posted:
November 14, 2023

Contact this candidate

Resume:

Chasidy Mcclenney

**** ** **** ***. *******, FL *3025 954-***-****

ad04xq@r.postjobfree.com

Objective: To utilize my exceptional communication, social, and interpersonal skills in a professional/business setting, leveraging my 7+ years of expertise in providing outstanding service in social services, clinical, behavioral health, and professional environments. I am eager to contribute to your work objectives while delivering exceptional customer service. Please refer to my detailed resume for relevant information about my background and abilities. I am enthusiastic about securing a position with this employment opportunity to provide optimal patient care while further refining my medical knowledge and expertise.

Medical Qualifications

Administrative Skills:

10-Key Numeric Data Entry, Appointment Scheduling/Rescheduling, Client File Maintenance, Marketing & Planning, HIPAA, ICD-9-CM Coding, Medical Front Office Procedures, Medical Office Financial Operations, Typing (Accurate 60 WPM)

Clinical Skills:

Anatomy & Physiology: Body Mechanics, Basic Microbiology, Basic Pharmacology, Basic Phone Triage, EKG, Hematology, Laboratory Safety and Regulatory Guidelines, Medical Back Office Procedures, Medication Administration, Patient Charting, Phlebotomy, Sterilization, Surgical Back Office Procedures, Urinalysis, Vital Signs

Software Applications:

MS Excel, MS PowerPoint, MS Word, Publisher, and EMR

Patient Care & Safety

Diagnostic Testing Medical Terminology

Electronic Medical Records

Vital Signs & Patient Monitoring

Medication Administration

Privacy / HIPAA Regulations

Patient Advocacy and Support

Education

Miramar High school 2014

Florida Career College 2017

High school standard Diploma

Certified medical assistant 2016

Patient Care Technician 2015

Pembroke Pines, FL

Professional Experience

2014-2018 Medical Assistant Miami FL

South Florida medicine Primary Care

• Successfully handled and resolved customer inquiries and complaints

• Gathered and verified necessary customer information

• Thoroughly documented and researched customer service issues

• Processed customer payments

• Proficient in front desk operations

• Experienced in phlebotomy

• Knowledgeable in Rx management

• Familiar with labs and nst reports

• Skilled in providing diabetic and MD consults

• Proficient in both clerical and clinical studies

• Assisted patients with their inquiries

• Managed medical records and scheduled appointments

• Experienced in handling referrals and authorizations

• Proficient in language (specify the language if applicable)

• Familiar with X-ray procedures

• Experienced in triage

• Skilled in wound care

Proficient in administering injections

Care resource Healthcare center

Oakland park Florida

2/2019-3/2021

Duties

Provided nursing services by effectively communicating medical procedures to patients

Liaised with pharmacies to call in prescriptions

Collected samples for laboratory testing

Proficient in taking vital signs

Monitored and tracked preventive healthcare measures, disease-specific goals, action plans, and healthcare proxies

Conducted health education sessions

Administered injections

Experienced in conducting drug screens and working in the substance abuse arena

Proficient in discharge planning, utilization review, and case management

Henderson health behavioral

Ft lauderdale Florida

Certified Medical Assistant

2022-2023

Duties

As a nursing services provider, my role primarily involves effectively communicating medical procedures to patients, ensuring their understanding and comfort. Additionally, I am responsible for contacting pharmacies to coordinate prescription requirements. Managing medical records and handling administrative tasks at the front desk and back office are also key responsibilities. I am experienced in insurance verification, laboratory procedures, and collection of samples for testing. Monitoring vital signs, promoting preventive healthcare practices, and working towards disease-specific goals are essential aspects of my role. Furthermore, I am well-versed in healthcare proxy and health education, along with administering injections.

Medical Case Manager

Telehealth

Empire Mastermind ( PRN )

2021-2023

Duties

Foster relationships with adolescents and their families

Help create joy in their lives, and heal generations

Provide patients with a framework of training, support, and long-term advancement opportunities

Providing intensive team-based family-focused, comprehensive services to families in the child welfare system with parental substance abuse.

Provides intensive in-home substance abuse treatment to help parents who are at risk of or have had their children removed due to their substance misuse.

case manage and peer support specialist to promote the recovery and assist them in working toward their dependency case plan goals for reunification

Knowledge of various clinical interventions such as Cognitive Behavioral

Therapy, Motivational Interviewing

Fluent in English, French, and Creo



Contact this candidate