DELIA 520-***-****

ad04x5@r.postjobfree.com

DEVICTORIA 1680 E Saint Jerome St],

Tucson, AZ 85713

PROFESSIONAL SUMMARY

Friendly Cashier with experience working with people of diverse backgrounds. Fast

learner with competencies in interpersonal communication, conflict resolution, and cash

handling. Skilled at employing tried-and-true conflict de-escalation techniques to keep

customers happy

SKILLS. ?

* Conflict resolution * Regulatory compliance

@ Inventory control © Customer service excellence

Product recommendations * Training and development

* Scanner operations * Loss prevention

* Merchandise restocking ¢ Cash handling

« Process transactions * Employee training

* Upselling Retail operations

* Customer service * Bag merchandise

* Cash register operation * Drawer balancing

* Cashier training

EXPERIENCE

Cashier, Burger King, Oct 2012 - Dec 2012, Sierra Vista, AZ

* Verified prices and calculated totals using scanners and point of sale (POS) systems.

* Found ways to improve customer experience by taking accountability and acting as

store Brand Ambassador.

Medical Assistant, Afca, Ju! 2006 - Nov 2008, Sierra Vista, AZ

* Sterilized and positioned instruments and equipment for examinations and procedures.

* Maintained and updated patient information and vital signs in electronic medical

records or hospital databases.

* Greeted patients warmly and assisted Physician in preparing patients for exams and

procedures by assessing vital signs and recording medical histories.

* Organized, reviewed, and forwarded incoming test results to the physicians.

* Reviewed all pre-visit work required for each exam for completion and checked

availability of test results in electronic medical record (EMR).

* Answered phone calls and scheduled or followed-up on appointments.

* Delivered excellent patient service and strengthened patient-clinician relationship

through positive interactions.

* Remained calm and poised in emergencies by calmly interacting with patients to

avoid stress and panic.

* Cleaned, prepared, and maintained examinations rooms and treatment areas.

* Administered oral and parenteral medications and immunizations as directed by

supervising the physicians.

* Prepared specimens for outside lab testing, as ordered by the physicians.

* Prepared and maintained all supplies in exam rooms by ordering, distributing, and

managing inventory.

* Prepared and administered medications and vaccines as directed by [Job title].

Manager/ instructor, Lucille Roberts, Jun 2001 - Jul 2006, Philadelphia, Pa

* Drove shrink results through compliance with all guidelines involving safety, loss

prevention, and cash-handling procedures.

* Held associates accountable for meeting established operational guidelines, brand

standards, customer service expectations, and company policies.

* Led cross-functional projects and identified and solved complex/ambiguous problems

in all areas of the business.

* Managed the performance of team members, conducted performance appraisals.

and managed promotion recommendations.

* Maintained an onsite presence to ensure the operations team met all company

operational standards.

* Supported back office procedures, including hiring and employment processes.

* Worked with the finance team to manage and streamline accounts payable, accounts

receivable, and payroll processes.

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