Plant City, FL 863-***-**** ad04vr@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced operations support specialist with a record of streamlining and improving business processes. Proven ability to manage and monitor day-to-day operations, ensuring that all tasks are completed in a timely and accurate manner. Excels at collaborating with cross-functional teams to identify and resolve issues. CORE COMPETENCIES

Microsoft Office Suite, Microsoft CRM

Communication

Procurement-To-Pay

Problem Solving

Attention to Detail

Teamwork

Strong banking ethics

Analytical skills and mathematical knowledge

Time management

Fluent in Spanish

Self-sufficient

Management/Supervisor

Process improvement

Support Services

Financial analysis aptitude

Multitasking and time management skills.

PROFESSIONAL EXPERIENCE

Citi – Hybrid January 2022 – Present

Supply Chain Operations Urgent Payments

Review and process Same Day Urgent Invoice Payment that are received via the structured Special handle mechanism.

Ensure each invoice request are reviewed for compliance to the Citigroup Expense

Management Policy and are processed within procedural guidelines and timeliness standards.

Initiate wire transfers, when required, enforcing MPP (MIFT policy) and perform quality input based on invoice request.

Perform the initiation of Canada based urgent payments invoice requests prior to business approval.

Execute Urgent Payment daily payment runs ensuring quality on selected payment parameters.

Perform expense policy compliance on Purchasing Card expenses as per procedural guidelines.

Work closely with AP Service Delivery teams (Call Center, Service Desks) to ensure all urgent

inquiries and tickets are resolved timely that require invoice/T&E processing.

Proactively work with key business units on determining proper workflow method for urgent

payment requests and facilitate informational guidance on policy and practice.

Support and execute the Accounts Payable Escheatment preparation process as volumes dictate. Citi – Hybrid July 2022 – Dec 2022

Business Risk Specialist

Assist to the RMO on specific tasks to ensure the achievement of the objectives.

Understanding of law and regulations.

Collect, authenticate, and appraise historical documents and archival materials as assessment requirements.

Understanding of financial teams involved on the assessment.

Ability to distinguish physical records from financial institutions versus other CITI functions.

Ensure to work in accordance with the project plan established.

Communication skills to raise a concern or questions when executing assessment.

Provide weekly updates to the RMO and ability to track her/his own work to provide regular status. I3 Lending – Remote Feb 2022 – July 2022

Mortgage Loan Originator

CARLY MUNIZ

Operations Support Specialist

Recommended loan approvals and denials based on customer loan application reviews.

Effectively communicate with processors, underwriters, funders, and escrow agents to keep ensure timelines are being met.

Reviews loan applications, gathers credit histories and reports, and assesses applicant’s capacity to repay and default risk.

Giniel Financial Services – Remote Mar 2021 – Feb 2022 Mortgage Loan Originator

Recommended loan approvals and denials based on customer loan application reviews.

Effectively communicate with processors, underwriters, funders, and escrow agents to keep ensure timelines are being met.

Reviews loan applications, gathers credit histories and reports, and assesses applicant’s capacity to repay and default risk.

Sourcepoint Mortage – Remote Aug 2020 – Dec 2020

Mortgage Loan Processor

Review and audit each loan file to verify that documents are present, accurate, and complete before submitting to underwriting.

Managed a pipeline of 30 to 35 files per month.

Audit and prepare quality files that meet closing objectives by compiling files and validating their content and uploading documents within the e-folder in encompass to fulfill the UW conditions.

Effectively communicate with MLO, processors, underwriters, funders, and escrow agents to keep ensure timelines are being met.

Collect, review, and verify appraisals, prelim, income, credit, and assets to ensure accuracy.

Manage loan pipeline and communicate the status of all loans to each party involved using encompass. GTE Financial – Valrico, FL Feb 2020 – Jul 2020

Assistant Branch Manager

Hiring, training, and developing new employees.

Responsible for reviewing and analyzing compliance monitoring reports for suspicious or unusual patterns of consumer financial activity.

Maintaining an overall management style that follows company best practices.

Motivated team members by updating the team on department progress against groups objectives.

Preparing and presenting employee reviews.

Working closely with the manager to lead the loan officers as well as working closely with the Sales VPs. GTE Financial - Plant City, FL Dec 2018 – Feb 2020 Loan Officer

Originated, reviewed, processed, closed, and administered customer loan proposals.

Reviewed, researched, and analyzed metrics surroundings sales and referral activities as they relate to potential sales and service quality violations.

Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Researched an added key metrics of the loan portfolio risk profiles to the report and tracked the time series, including average FICO, loan age, product type, payment status, default rate, work out debt, delinquent buckets, etc.

Verizon Wireless - Tampa, FL Feb 2016 – Dec 2018

Bilingual Customer Service Supervisor

Listen and review phone calls to provide feedback to achieve KPI performance.

Coach Representatives in real time to ensure they are delivering an outstanding customer service.

Manage employee's performance, time management, attendance, and policy compliance.

Provide immediate support to my direct reports via chat or floor support. Verizon Wireless - Tampa, FL Jun 2015 – Jan 2016

Coordinator Customer Service Advocate

Assist with team huddles and meeting sharing updates on promotions and policies.

Assisting in resolving serious customer complaints and escalated calls.

Provide Floor Support to assist with questions.

Banesco Banco Multiple - Santo Domingo, República Dominicana Aug 2013 – Aug 2014 Administrative Assistant & Customer Service

Determined prices: Perform and follow up suppliers’ quotes.

Prepared purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department.

Registration of bills, recurrent expenses, process administrative requests and queries from senior managers.

Write and distribute email, correspondence memos, letters, faxes, and forms.

Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.

Scotia bank - Santo Domingo, República Dominicana April 2011 – Aug 2013 Purchasing agent & Administrative Assistant

Monitored work progression ensuring completion of assignments by requested due date.

Prepared purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department. Registration of bills, recurrent expenses, process administrative requests and queries from senior.

Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content and process approval.

Adopted industry best practices to projects and see how these best fit to the organization. EDUCATION

Universidad Apec, Dominican Republic Mar 2014

Bachelor of Science: International Business

Strayer University, Tampa, FL Mar 2020

MBA: Business Administration and Management

REFERENCES

“Available upon request”

Contact this candidate