DIMITRIA CONNER

**** ******* ***** **

Kennesaw, GA 30144

Contact: 678-***-****

Email: ad04vh@r.postjobfree.com

CAREER SUMMARY

Experienced Retail, Merchandising and Customer Success Management Professional. Resourceful and organized with over 15 years of experience in cultivating and preserving long standing community relationships with local customer demographics. Exceptionally well-versed in effectively meeting volume expectations that impact an organization’s bottom line.

CORE STRENGTHS

Experienced in developing and implementing merchandising initiatives, marketing, interior and exterior merchandise presentations, and signage.

Ability to communicate thoughts in a straightforward and concise manner.

Creative, initiative with excellent judgment skills.

Detail oriented and ability to work with a team or independently.

Proficient in developing various presentations and writing messages as well as portraying diverse ideas in an effective and logical manner.

EDUCATION

2020 Graduate of National American University, Rapid City, SD, Bachelor of Science (BS), degree emphasis in Healthcare Management.

2017 Graduate of Ultimate Medical Academy (Clearwater), Clearwater, FL, Associate of Science (AS).

PROFESSIONAL EXPERIENCE

Big Lots, Kennesaw, GA Service Lead Manager 06/2018 - 05/2021

Executed daily operations plans that included leading, supervising, and providing work direction to the Service Team in the store related to all cashiering, front-end and recovery functions.

Furnished EOD reports and feedback to store leadership regarding the team's performance.

Accountable for activities related to the achievement of customer service standards, front end operations and program compliance, training, and day-to-day operational tasks, including recovery.

Operated as the primary Manager on Duty when present including opening and closing the store when scheduled. When serving in this role, provided leadership and direction to floor associates, and ensured that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.

Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.

Utilized company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals.

Big Lots, Kennesaw, GA Dock to Stock Assoc. Mgr. 05/2010 - 06/2018

Planned and designed layout and preparation for new merchandise on the sales floor, truck unload, freight flow, display assembly, ticketing, and stocking tasks for the freight team.

Stipulated clear work direction, training, and coaching to freight team members regarding freight flow process and furniture assembly.

Analyzed and evaluated staffing and scheduling needs for all freight flow processes based on projected carton counts and payroll allocation on a weekly basis.

Tracked calculations and reported freight productivity metrics within the store on a weekly basis.

Provided feedback to store leadership regarding the team’s performance and ability to meet freight metrics.

Responsible for stockroom organization and cleanliness, including back stock control.

Formulated upcoming merchandising efforts and reconciled all inventory transactions, in conjunction with store merchandising leadership.

Served in the Manager on Duty role as needed including opening and closing the store.

Big Lots, Kennesaw, GA Customer Service Specialist - Refunds 07/2020 - 05/2010

Focused on the aspect of customer care that dealt with returned items.

Processed refunds in a timely manner and the care of replacing damaged or faulty products.

Packaged returns and created a detailed log of all daily transactions with customers.

SKILLS

Proficient Microsoft Office

EDI 852 - Direct POS

References furnished upon request

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