DEJA LETT

SKILLS

• Building Brand Awareness

Description and Demonstration of

Products

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Product Demonstrations and

Presentations

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• Customer Service and Assistance

• Complex Problem-Solving

• Group Presentations

• Social Perceptiveness

• Reading Comprehension

• Product Display

Customer service associate, waitress and warehouse associate with over 5 years of experience in customer service representative. Expert at giving presentations to large groups and educating prospective customers about product benefits. Persuasive communicator passionate about setting and achieving goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly skilled Brand Ambassador with 3 years of expertise in driving sales through creative marketing initiatives. Strengths include communication skills, knowledge of social media and brand influence with potential customers through friendly conversation. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service and warehouse position. Ready to help team achieve company goals. WORK HISTORY

March 2019 - February 2022

Product Demonstrator Costco, Bakersfield, CA

January 2019 - October 2021

Warehouse Associate Dreyer's, Bakersfield, CA

January 2017 - September 2021

Customer Service Associate Sears, Bakersfield, CA

Arranged demonstration areas to be appealing to attract attention of prospective customers.

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Assisted customers in locating items, addressed questions and provided product samples.

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Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.

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• Recommended specific product options to meet customer needs. Arranged demonstration areas to be appealing to attract attention of prospective customers

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Assisted customers in locating items, addressed questions and provided product samples

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Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space

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Recorded quantities of sample and coupon distribution to estimate productivity and sales

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Prepared orders for shipment by picking, packing, and labeling merchandise.

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• Worked safely around moving machinery.

Assembled orders and packed items for shipment, conveying orders to shipping personnel

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Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

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• Consistently lifted materials weighing as much as 50 pounds Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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CONTACT

Phelan, CA 92371

760-***-****

ad04u2@r.postjobfree.com

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Provided training and support to new associates to help provide high- quality customer service.

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Provided customer feedback to management and identified areas of improvement for products and services

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Kept detailed records of customer interactions to track and resolve issues quickly

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• Increased revenue by cross-selling and upselling products and services Developed and actualized customer service initiatives to decrease wait times

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Responded to customer calls and emails to answer questions about products and services

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Provided training and support to new associates to help provide high- quality customer service

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Provided product and service recommendations to guide customers on products to meet varying needs

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Handled billing and payment issues following guidelines, resolving disputes properly

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Informed customers about special promotions and provided detailed information for various products

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• Delivered prompt service to prioritize customer needs Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

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Answered customer telephone calls promptly to avoid on-hold wait times

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Offered advice and assistance to customers, paying attention to special needs or wants

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

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Responded to customer requests, offering excellent support and tailored recommendations to address needs

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Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces

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• Maintained up-to-date knowledge of product and service changes

• Responded proactively and positively to rapid change Solved problems with products and services by providing customers with technical support

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Utilized internal software and tools to meet customer needs and resolved issues promptly

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Exhibited high energy and professionalism when dealing with clients and staff

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• Investigated and resolved customer inquiries and complaints quickly Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions

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Monitored cash drawers in multiple checkout stations and maintained adequate cash supply

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Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly

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Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales

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Met customer call guidelines for service levels, handle time and productivity

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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

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November 2018 - May 2021

Warehouse Associate Bolthouse House Farms, Bakersfield, CA Followed up with customers about resolved issues to maintain high standards of customer service

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• Sought ways to improve processes and services provided Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues

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Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates

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Promptly responded to inquiries and requests from prospective customers

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Trained new personnel regarding company operations, policies and services

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Managed timely and effective replacement of damaged or missing products

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Recommended, selected and helped locate and obtain out-of-stock product based on customer requests

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Calculated correct order totals, updated accounts, and maintained detailed records for inventory management

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• Trained staff on operating procedures and company services Increased efficiency and team productivity by promoting operational best practices

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Promoted available products and services to customers during service, account management, and order calls

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Educated customers about billing, payment processing and support policies and procedures

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Cross-trained and provided backup support for organizational leadership

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• Cross-trained and backed up other customer service managers

• Developed and updated databases to handle customer data Enhanced productivity levels by anticipating needs and delivering outstanding support

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Increased efficiency and performance by monitoring team member productivity and providing feedback

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• Investigated and resolved accounting, service and delivery concerns

• Created and maintained detailed database to develop promotional sales Followed-through on all critical inter-departmental escalations to increase customer retention rates

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Reduced process inconsistencies and effectively trained team members on best practices and protocols

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Resolved associate, tool and service delivery issues revealed by statistical reports

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Optimized customer support by establishing collaborative service environments through targeted operational initiatives

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Prepared orders for shipment by picking, packing, and labeling merchandise.

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• Worked safely around moving machinery.

Performed inventory control, such as counting, and stocking merchandise.

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Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

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• Consistently lifted materials weighing as much as 50 pounds. Prepared orders for shipment by picking, packing, and labeling merchandise

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• Worked safely around moving machinery

May 2017 - February 2020

Waitress Supervisor Cindy's, Bakersfield, CA

Assembled orders and packed items for shipment, conveying orders to shipping personnel

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Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

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Cleaned and maintained warehouse in compliance with OSHA safety standards

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Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free

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Inspected incoming and outgoing shipments to verify accuracy and prevent errors

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Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles

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Confirmed accuracy, quality and quantity of materials received and listed on BOL

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• Checked packages and merchandise for damage and notified vendors Performed inventory control, such as counting, and stocking merchandise

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Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies

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Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.

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• Greeted new customers, discussed specials, and took drink orders. Supervised server staff and simultaneously served personal section of tables.

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• Trained staff members on use of POS system.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

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Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service

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Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty

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Monitored dining rooms for seating availability as well as service, safety, and well-being of guests

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• Greeted new customers, discussed specials, and took drink orders Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business

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Managed food resources, memorized orders, and coordinated customer service

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Maintained customer satisfaction with timely table check-ins to assess food and beverage needs

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Supervised server staff and simultaneously served personal section of tables

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• Bussed and reset tables to keep dining room and work areas clean Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables

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Supervised dining table set-up to prepare for diversity of event types, following strict service standards

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Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons

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Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times

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Trained new hires in food handling and safety protocols to boost knowledge and performance

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• Trained staff members on use of POS system

Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues

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Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations

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• Supervised food presentation and plating to enhance visual appeal Scheduled and rotated staff for adequate coverage and fair distribution of workload

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• Monitored food preparation, production, and plating for quality control

• Monitored food inventory and supplies to prevent waste

• Set and oversaw weekly and special event menu plans EDUCATION

Expected in July 2027

GED

Bakersfield Adult Schools, Bakersfield, CA

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