Project Management Business Development

Annette Hufferd

Watervliet, NY ***** 518-***-**** ******@*****.*** linkedin.com/in/annette-hufferd

Director, Business Development

I am a results-driven manager known for my strong motivation and track record of success. I possess the confidence and leadership skills necessary to build and lead high-performing teams. With a proactive and self-starting approach, I excel in project management, employee development, process enhancement, and enhancing the customer experience.

Functional Expertise

Project Management Organization Leadership Interpersonal and Team Building Process Improvement Written and Verbal Communication Change Management and Cultural Improvements Established Remote Home Office Cross-Functional Leader Strategic Thinking Problem Solving Resource Allocation Risk Management Relationship Building Adaptive Results Oriented Collaborative

Experience

AT&T, 150 Harvard Rd, Watervliet, NY 12189

AT&T Strategic Sales Planning Manager March 2021 – August 2023

Orchestrated intricate projects spanning various organizational units, business channels, and segments; forged cross-functional teams and alliances. Crafted project timelines, forecasts, deadlines, and priorities, serving as the sole point of contact for Sales Leadership and Sales Operations support across multiple sales segments and channels.

Collected data, harnessed insights, and disseminated communications that led to substantial process enhancements.

Slashed reporting time by 15% through the consolidation and elimination of redundant and unnecessary reporting.

Introduced reporting via the Center of Excellence, enhancing the reporting process and leveraging a single resource.

Devised and oversaw a recognition program and budget for the Channel Marketing & Sales Operations department, fostering a positive impact on team cohesion and real-time recognition beyond corporate programs. Achieved 100% adoption among leadership.

Produced and distributed PowerPoint presentations and reports for Senior Leadership within the Channel Marketing & Sales Operations division.

Spearheaded initiatives focused on development and growth, including training requirements and best practices meetings.

Executed programs aimed at fostering diversity and inclusivity, including mentoring initiatives, regular organizational gatherings featuring team members sharing their roles and responsibilities in relation to company and organizational objectives.

Conducted revenue and funnel analysis to drive business growth and future opportunities.

Developed presentations and reports for Business Reviews, performance assessments, KPI tracking, and in-depth analyses.

Authored documentation outlining the quota-setting policy for multiple channels and segments.

AT&T Account Manager 2 January 2019 – February 2021

Responsible for overseeing the management and strategic planning of more than 400 mid-market business accounts, including the resolution of critical issues and conflicts in customer-facing scenarios. Additionally, provided support to customer sales executives.

Consistently achieved or surpassed monthly and yearly sales targets.

Took charge of order creation and submission, serving as a dedicated customer liaison and advocate to enhance the overall customer experience, while also ensuring contract renewals.

Managed the complete sales cycle for all products and services offered to my designated accounts.

Enhanced and nurtured business relationships, resulting in the maintenance and expansion of revenue streams.

Facilitated meetings focused on sales retention, strategies, and customer stewardship.

AT&T Technical Sales Consultant 2 May 2015 – December 2018

Collaborated with both internal and external organizations and vendors throughout the duration of the project, overseeing the creation and upkeep of a SharePoint site dedicated to tracking and reporting.

Instituted processes to enhance efficiency and streamline operations for internal partners.

Produced comprehensive documentation and training materials for colleagues and clients.

Successfully managed complex, high-risk multi-site wireline service orders, resolving conflicts and issues, ultimately preserving over $800K EMR in high-risk orders.

Developed and implemented best practice procedures and process flow enhancements, alongside crafting training materials. Improving customer experience and understanding process and status of current service orders.

Acted as a key liaison with external customers throughout the ordering and provisioning of new services and solutions.

Functioned as a Subject Matter Expert and Single Point of Contact both internally and externally for order support during provisioning and implementation phases.

AT&T Manager of Sales Performance Reporting January 2014 – April 2015

Successfully oversaw the nationwide expansion of the AT&T Connect Vendor Pilot Program, ensuring a seamless and effective program implementation. Spearheaded a team of 14 TC3 professionals responsible for the intricate design, pricing, and sales of advanced voice, data, and mobility solutions.

Pioneered the implementation of the Revenue Order Assurance Reporting process (ROAR) in 2014, resulting in its national adoption. Within a span of 6 months, this initiative slashed the order submission error rate by an impressive 42%.

Skillfully project-managed a 2.6 million-dollar EMR (Early Monthly Revenue) during the 2014 ROAR process.

Successfully resolved conflicts and addressed issues, thereby retaining over $100,000 in EMR from high-risk orders for the national team.

Consistently surpassed the monthly target, exceeding quotas, and objectives by generating $1.8 million in revenue on a national scale.

Established and led an Employee Development program, facilitating the MPLS certification of 160 team members.

Demonstrated commitment to diversity and inclusion by serving as the Diversity Lead for the National team and actively participating in engagement initiatives. Implemented recognition programs for both the AT&T National BIS and Fiber teams.

Launched diversity and inclusivity initiatives that provided platforms for team members to exchange insights throughout the organization, spanning different levels and roles. These gatherings facilitated collaboration and the dissemination of best practices.

Displayed exceptional leadership skills by building and nurturing a newly organized team of 14 TC3 employees. Fostered a collaborative environment that consistently outperformed monthly quota and objectives, establishing the team as best-in-class.

Prior Roles (2002-2013)

Administrative Assistant

Sales Compensation Lead

SR Sales Planning Manager

Technical Expertise

Salesforce SAART Microsoft Office Word Excel Outlook PowerPoint MS Teams SharePoint Zoom Webex LinkedIn Established Remote Home Office

Awards

On The Spot Awards 2021 & 2022

National Business Technical Team Knockout Award in 2018

Service Excellence Award in 2017

EBS Leadership Award 2014

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