Customer Service Administrative Support
Resume:
LaRhonda Paez
Oak Creek, WI 53154
************@*****.***
Career Summary
To obtain a challenging administrative position utilizing my strong work ethic, organizational skills and ability to work well independently or in a team environment.
Qualifications
Great customer service experience
Excellent phone Skills
Experience communicating and working with multiple departments
Dispatch experience
Able to communicate in Spanish
Exceptional organizational abilities
Particularly detailed orientated
Good record keeping capabilities
Self- motivated and work very well independently
Experience
General Teamsters Local 200, July, 2015- Current
Titan Operator
Administrative Support
Bill and Process Union Dues using the Titan System program
Manage seniority list daily for over 100 companies within contract guidelines
Daily communication with companies, to deal with situations as they arise through emails & phone calls
Managing daily incoming calls for administrative support
Processing members application
Managing of Inventory- supplies for office.
Maintenance of all members personal information daily
Bank deposit & balances of accounts received
Generated daily reports with information received by companies
Work on Excel, Word, Outlook, Titan daily
Specialized Medical Services, July, 2014- July 2015
Billing Clerk
Maintained billing and administration Support
Maintained tracking logs of equipment
Prepares all documentation for billing purposes
Completed projected revenue reports
Completed month end billing
Shorewood Police Department June, 2012- August 2014
Public Safety Clerk
Receptionist responsible for all initial contacts in the front office & all incoming calls.
Administrative support
General Clerical; preparing, filling, maintaining reports, records, data, documents, and information pertaining to the efficient operation of the department.
Worked independently, organized work assignments and set priorities as needed for operation.
Screened and routed incoming calls, providing information and/ or assistance to citizens, interdepartmental and other outside agencies as necessary.
Collected bails, fines or fees, issued receipts, and maintain accurate account ledgers.
Communication skills that included; telephones, two-way radio system, emails, switchboard, and teletype.
Operated computer, calculator, typewriter, word processor, cash register, and other related departmental systems and equipment.
EDUCATION
H.S. Diploma - Heritage Christian School, Milwaukee, WI, GPA: 3.8
ADDITIONAL SKILLS
Proficient in most office computer software programs such as; Word, Excel, Outlook-emails, VMS program, Medical Manager, Titan Operator, and Web Searches,
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