Beverly Dianne Johnson

*** ** ***** ******

Apt *14

Pembroke Pines, Fl 33027

954-***-****

ad04sa@r.postjobfree.com

Professional Profile

To obtain a full-time position as a Medical Front Desk Receptionist where I can contribute my professional and education skills for the benefit of the company. Being compassionate and have a strong enthusiasm/devotion for others. Not bilingual. Preferred shift Mon-Fri 8-4:30.

Experience

Path Medical 01/2018-Present

Front Desk/Billing Associate/Collections Clerk

•Submitted insurance claims in a timely manner

•Informed the Office Manager of all problems in a timely manner

•Received new patients reports, incoming mail/correspondence

•Reviewed previous approved status with descriptions for follow up

•Worked billing in Centricity date range for the entire year, status-refiled/new

•After each DOS is worked and before the next DOS was started, the Fee sheet cover was filled out and signed by the biller

•Greeted patients with a smile

•Photocopied ID, auto insurance card, hospital visit, and accident report

•Called patients to follow up for their therapy appointments

•Entered diagnoses ICD 10 codes into Centricity system

•Checked in/out patients

Solix 11/2021-12/2021

Receiving calls from customers verifying their address for a free phone. Enter new address if not in system not updated. Verifying address in USPS system.

Kforce 05/21-05/21

Trained on how to answer questions regarding Covid 19.

Titan Technologies 02/2021/03/2021

•Answering internal questions and inquiries.

•Handled incoming calls with claimants allowed to gather information and explain benefit processes.

•Inputted all gathered information and researched data on applicants into computer system using Microsoft Systems, Legacy and Connect while utilizing Titan Technology platform.

•Documented all communication with applicants, input information into systems using InContact, Knowledge Systems & Connect (State Platform for Unemployment).

•Managed processing of benefit applications.

•Followed guidelines when reviewing applicant data to determine eligibility for economic assistance/monetary eligibility.

•Worked effectively in fast-moving work environment to process large volumes of Unemployment Claims.

•Able to solve approximately 90% of calls received.

Maximus 08/2020-12/2020

Senior Administration Case Management (Remote)

•Investigator for Covid-19 and management of those cases to ensure compliance and priority

•Used Genesys a call center tool to do PUI (Patient Under Investigation), and CRM, which manages tickets

•Multitasking is essential as more than six tools must be used, including Microsoft Teams to keep communication with the team and teach new co-workers how to use all the tools and conduct PUI interviews

Advanced Claims Processing 05/2013-12/2016

Medical Claims Processor

•Greeted visitors with a smile, and directed them to office staff members

•Answered and transferred calls to office staff members

•Received, opened, stamped and distributed mail

•Processed claims in a timely manner

•Downloaded billing for EKG/ECHO for several hospitals in HCA system daily

•Processed face sheets, diagnoses, insurance cards, place of service, and interpretations in Raintree system

•Called insurance companies to verify correct addresses to mail out claims

NationsHealth 11/2004-01/2009

Enrollment specialist/Returns /Clerk/Front Desk Receptionist/Shipping and Receiving Coordinator

•Greeted visitors with a smile and directed them to office staff members

•Answered and transferred calls to office staff members

•Updated return merchandises into Excel spreadsheet

•Shipped and packed diabetic supplies to Medicare/Medicaid patients

Education

2018 Sheridan Technical College

•Medical Office Administration-Certificate

2012-2013 Florida Career College

•Medical Office Specialist-Associates Degree

2009-2009 South Florida Career Institute

•Medical Secretary/Dental Front Office-Diploma

Accomplishments

•Successfully completed on the job training as a Claims Processor, Medical Front Desk Receptionist

•Microsoft Word, Excel, Outlook, Data Entry, Alpha Filing, Customer Service

Contact this candidate