Technical Support Help Desk

James Hairston III

Augusta, GA ***** • 276-***-****

ad04r9@r.postjobfree.com

Qualifications Summary

Forward-thinking and diligent professional with profound expertise in delivering exceptional technical support and evaluating new and existing technologies to ensure security and IT control.

Technical Support

Excel at devising help desk standard operating procedures and monitoring service support tools.

Able to integrate continuous improvement process via help desk metrics/trends to drive root cause analysis.

Cross-team Collaboration

Instrumental in steering and leading multiple teams along with assessing and improving performance.

Expert in collaborating with cross-functional teams to achieve desired outcomes and individual goals.

Cybersecurity Management

Well-versed in managing network security, preventing potential cyber-attacks, and executing system upgrades.

Talent for developing infrastructure solutions to eliminate network vulnerabilities and testing security frameworks.

Key Strengths

Proficient in MS Office, relationship building, customer service/success, and problem resolution.

An avid learner, quickly learn new procedures, while thriving in deadline-driven and fast-paced environments.

Professional Experience

Enterprise Rent-A-Car, Columbia, SC 06/2019 – Present

Branch Manager

Cultivate strong, lasting relationships with customers to foster branch loyalty. Implement operational enhancements to boost branch revenue by improving daily processes and workflows. Develop and execute innovative sales and service strategies to increase revenue and customer retention.

●Achieved top growth rate in 2022 among all branches.

●Top branch for the month of February with the highest growth and sales in the city.

Plygem Windows, Rocky Mount, VA 06/2017 – 06/2019

Customer Account Manager

Identified and promptly resolved product and service-related issues by thoroughly understanding customer needs and effectively communicating optimal solutions. Built and strengthened trust-based relationships with key accounts, executive sponsors, and various stakeholders to drive successful collaborations and partnerships.

●Efficiently maintained and monitored portfolio of 30 accounts.

●Attained distinction of top account manager in 2019, demonstrating outstanding customer service skills and achievements in client relations.

Eastman Chemical, Martinsville, VA 08/2015 – 06/2017

Lead Machine Operator

Recorded and maintained record of daily production data, ensuring accuracy and completeness of time logs. Conducted verifications of production orders with SAP system to determine accuracy before initiating machine setup. Operated machine controls to configure, activate, and adjust mechanisms for optimizing production processes.

●Oversaw activities of team of five individuals to achieve exceptional production output levels.

●Member of the safety team which made sure plant was abiding by OSHA rules

Springleaf Financial Services, Georgetown, SC 02/2013 – 08/2015

Assistant Manager

Provided comprehensive education to customers regarding a wide range of loan products, empowering to make informed and beneficial decisions. Utilized expert knowledge to recommend loan approvals and denials after thoroughly reviewing loan applications. Fostered trusted and professional working relationships at all levels.

●Ranked among top sellers in division by meeting monthly sales goals, generating $80k in new money each month.

Education

Bachelor’s Degree in Mass Communications

Emory & Henry College, Emory, VA

Certification

Certified CompTIA Advanced Security Practitioner

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