Nakia McGee

Transit Operator

Flint, MI *****

ad04qz@r.postjobfree.com

810********

Seeking a position that will benefit from my customer service experience, positive interaction skills where my 20 years experience can embellish the customers' satisfaction. Also, to obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. Nevertheless, I want a secure position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Bus Driver

Mass Transportation Authority - Flint, MI

February 2016 to Present

Working to serve the transportation needs of residents in the surrounding service area of Genesee County. Assist ambulatory (and passengers who are disabled), up or down one step, or the curb. Provides a safe, reliable, and dependable transportation to and from their destinations while providing superior guest services.

Truck Driver Class A

Moon Star Express, LLC - Flint, MI

February 2022 to July 2022

Responsible for transitioning Tractors to and from different locations that needed repairs, and for loaner trucks for dedicated and OTR drivers. I performed pre-trip inspections on trucks and walk around inspections for trailers at the top of my shift. I also made service calls to have trucks and trailers repaired. I played a heavy role in the yard that is also known as a "yard dog" or yard attendant, assisting drivers' with whatever they needed when reporting for duty. I sent over trailer counts to the dispatchers. I kept up with DOT inspections, Registrations, and insurances for all trucks and trailers in the yard, and new trailers that came through the yard including owner operators. I also assigned keys in out to the drivers each day. My job was to ensure that drivers' had safe operating trucks and trailers for their routes each day. Security Guard

Franklin Security Services - Flint, MI

August 2008 to October 2013

Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

Maintains organization's stability and reputation by complying with legal requirements. Completed reports by recording observations, information, occurrences, and surveillance activities. Contributes to team effort by accomplishing related results as needed. Housekeeper

Marriott Hotel - Detroit, MI

May 2005 to June 2008

Cleaned rooms, lounges, lobbies, bathrooms and hallways. Vacuumed and wash carpets and rugs.

Emptied wastepaper baskets and ashtrays.

Dusted and polished wooden surfaces and furniture. Replaced light bulbs and repair fixtures.

Made sure beds were replaced with clean linen.

Cleaned and replenished bathroom supplies.

Slot Attendant

Greektown Casino - Detroit, MI

July 2002 to September 2004

Alerted machine repair mechanics to the problem to encourage rapid repair if needed. Circulated through the work area and maintained surveillance of the players. Knowledgeable about local gambling laws and rules established by the casino. Proactively build relationships with guests.

Collect the required data from winners whose payments exceed the amount that must be reported to the Internal Revenue Service.

Promoted special programs of the casino.

Shuttle Driver

Miller Parking Services LLC. - Detroit, MI

January 1997 to April 2001

Gained employee of the month

Received raise after six months of employment

Ensured customer satisfaction and safety

Maintain strict revenue control procedures

Hire, train, and supervise customer service professionals Consult and strive to improve parking efficiencies whenever possible. Hostess/Waitress

Denny's Restaurant - Flint, MI

August 1993 to November 1996

Received employee of the month recognition

Received good feedback and recommendation from guests that came to visit from another state management.

Greeted and welcomed all customers immediately upon arrival and verified the numbers in their party. Ability to communicate effectively with guests (both verbal and on the phone). Had sufficient mobility to move and/or operate in work area. Met all State, county or municipal regulations pertaining to health risk concerns about food handling. Education

Bachelor of Science in Criminal Justice Administration University of Phoenix - Flint, MI

2011 to 2015

Skills

• Team Leadership (4 years)

• Conflict Resolution (4 years)

• Time Management (4 years)

• Bus Driving (6 years)

• School Bus Driving (6 years)

• Driving (10+ years)

• Security (2 years)

• Delivery Driver Experience (2 years)

• Customer Service (10+ years)

• Commercial Driving (6 years)

• English

• Shuttle Driving (6 years)

• Surveillance

• Food Handling

• Paratransit (6 years)

• Guest Services (10+ years)

• Communication Skills

• Box Truck

• Valet Parking (2 years)

• Heavy Equipment Operation (Less than 1 year)

• Inventory Control (Less than 1 year)

Certifications and Licenses

Commercial Driver License

September 2020

I also have my passenger's and bus endorsements.

Skid Control Training and Certficate

Class B CDL

Security Guard

driver's license

September 2022 to September 2026

CDL C

Additional Information

20+ years of customer service experience

Received employee of the month recognition for outstanding job performances Cash handling experience

Knowledge of relevant laws and regulations

Professional appearance and attitude

Skills: Good customer service skills, Mathematical skills, Computer skills, (Word and PowerPoint), Time Management skills

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