KR Karen Rankin

Manteca, CA ***** 209-***-**** ad04ql@r.postjobfree.com

PROFESSIONAL

SUMMARY

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. SKILLS Production monitoring

Resource Allocation

Key performance indicators

Quality control

Performance improvement

Client Service

Staff education and training

Detail-oriented

WORK HISTORY EXECUTIVE CLOSING TEAM LEAD 04/2020 to 11/2023

Target San Leandro, CA

Coached team members in techniques necessary to complete job tasks. Established open and professional relationships with team members which helped resolve issues and conflicts quickly.

Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Trained new team members by relaying information on company procedures and safety requirements.

RETAIL OPERATIONS MANAGER 06/2019 to 03/2020

Ulta Beauty San Ramon, CA

Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.

Determined layout of store merchandise for visual appeal to consumers. Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.

Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity. Supported human resources by responding to candidates and prescreening, interviewing and hiring team members. Oversaw preparation and distribution of promotional materials and flyers. Exceeded revenue goals on consistent basis, resulting in commendation from management.

Liaised with store manager to set up visually appealing layout for store merchandise.

Directed training and performance monitoring for 16 staff members. SUPERVISOR 06/2017 to 04/2018

Brooks Brothers Livermore, CA

Assign staff duties to be carried out throughout day. Supervise and direct staff engaging in sales, monitoring sales floor and ensuring every one is doing their part.

Set up individual sales goals to ensure we make or daily goals and benchmarks.

Coach staff in product knowledge, customer service, and product placement.

Assisted in increasing sales volume from previous years. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

ASSISTANT MANAGER 12/2015 to 06/2017

Seafolly Australia Livermore, ca

Plan and direct staffing, training, and performance evaluations to develop, control sales and service programs.

Resolve customer complaints regarding sales and service. Ensure the company hit KPI's and bench marks. Setting daily sales goal,budgets, and maintaining budget books.

Perform work activities of subordinates, such as cleaning, organizing shelves, displays and selling merchandise.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Helped with planning schedules and delegating assignments to meet coverage and service demands.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

ASSISTANT MANAGER 11/2014 to 12/2015

Maidenform Livermore, CA

Plan and direct staff, training,performance evaluations to develop and control sales and service

Review operational records and report to project sales and determine profitability.

Plan budgets, authorize payment and merchandise returns. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Helped with planning schedules and delegating assignments to meet coverage and service demands.

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

SALES SUPERVISOR 04/2013 to 12/2014

Ellie Tahari Livermore, CA

Monitor sales activities to ensure customers receive great service and quality of goods.

Send out sales reports to upper management.

Increase sales by calling and emailing clients about upcoming promotions. Reconciled cash drawers and bank deposits daily.

Pushed out inventory and maintained sales floor.

Effectively coached team members to reach weekly and monthly sales goals.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Worked jointly with team members to assist with closing sales, cross- selling and upselling of products and services.

Oversaw frequent store recoveries to keep sales floor organized and presentable.

Arranged items in favorable positions and areas of store for optimal sales. RECEIVING MANAGER 10/2010 to 10/2012

David's Bridal Pinnole, CA

Maintained inventory in stock room by monthly check list and maintain dresses on sales floor by putting out new merchandise. Shipped, received, and called clients when merchandise arrived. Unloaded, sorted and stored incoming merchandise.

Verified deliveries against paperwork and contacted vendors to resolve discrepancies.

Conducted counts and audits of inventories to identify and resolve discrepancies in records.

SALES ASSOCIATE 10/2008 to 10/2010

DSW Shoes Brentwood, CA

Greeted and assisted customers

Clean show floor, counters and tables

Engaged with customers to effectively build rapport and lasting relationships.

Prepared merchandise for sales floor by pricing or tagging. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Trained and developed new sales team associates in products, selling techniques and company procedures.

Applied security and loss prevention training toward recognizing risks and reducing store theft.

FRONT-END SUPERVISOR /MEMBERSHIP MANAGER 05/1999 to 05/2008 Costco Wholesale Santa Clara, CA

Evaluated individual performances holding them accountable for their actions and gave counsel notices when necessary.

Responsible for giving breaks, lunches and having the proper number of registers open or closed during busy or slow times. Monitored cash drawers in 21 checkout stations to verify adequate cash supply.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers. Established and optimized schedules to keep coverage and service in line with forecasted demands.

Prepared weekly employee work schedules for team members. EDUCATION Certificate Medical Assistant

Sawyer Business College, Santa Clara, CA.

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