Freaine Tessema

Experienced Professional providing exceptional customer service and Technical Support in any industry, that will enable me to utilize my skills, as well as grow and advance with the company.

Lansdowne, PA 19050

ad04qj@r.postjobfree.com

+1-267-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Medical Courier

Capstone Logistics, LLC - Philadelphia County, PA

July 2022 to Present

Pick and deliver medical specimens and prescriptions throughout the dmv. Medical Receptionist/ Scheduler

AFC Urgent Care - Roxborough, PA

June 2021 to Present

1. Assist all patients w/ Registration and Scheduling. 2. Answer all incoming calls in a timely manner.

3. Verify all insurances and take payments for all services rendered. Rideshare Driver

Lyft Inc. - Philadelphia County, PA

June 2020 to Present

Make sure passengers reach all destinations in a timely and safe manner. Remote Customer Care, Technical Support

Ashfield Healthcare - Fort Washington, PA

January 2021 to April 2022

Provide technical support for patients, prescribers, pharmacies and office staff designers. Confirm all necessary demographics and information. Resolve all issues, address any concerns in a timely and efficient manner, using a variety of channels such as phone, email, salesforce, chat, and fax. Customer Service Representative

Insomnia Cookies - Newtown Square, PA

August 2016 to December 2020

Answer all inbound calls from customers looking to make purchases, deliveries, or pick-ups. Take payment information over the phone and make deliveries are successful. If customer has any issues problems, or complaints with delivery, order, or service provide proper solution. Patient Service Representative

Penn Medicine - Philadelphia, PA

January 2010 to January 2013

Scheduling patient appointments and making reminder calls. Informing patients about delays and waiting times. Obtaining patients' addresses, contact details, insurance information, and medical histories. Updating and verifying patient information at every visit. Education

Graduated in Medical Assistant

Lincoln Technical Institute-Union - Philadelphia, PA June 2006 to June 2007

High school diploma

John Bartram - Philadelphia, PA

September 1994 to June 1998

Skills

• Technical Support

• Live Chat

• Troubleshooting

• Upselling

• Salesforce

• Help Desk

• Computer Operation

• Typing

• Desktop Support

• Communication Skills

• Clerical Experience

• Remote Access Software

• Network Support

• Operating Systems

• Microsoft Windows

• Customer service

• Microsoft Office

Languages

• Amharic - Fluent

Certifications and Licenses

National Certified Medical Assistant

Driver's License

Additional Information

Certified Medical Assistant

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