Customer Service Support

●Deborah Taylor

**** ******* ****, *******, ** **154 601-***-**** ***************@*****.***

Objective

Administrative and customer support professional with more than twenty years of combined experience; adept at working in fast-paced environments demanding strong organizational, leadership, and interpersonal skills. Committed to exceptional customer service and driven by challenges. Detail-oriented and resourceful in spearheading, organizing, and completing projects; ability to multitask effectively. I also have several years of managerial experience. I am currently seeking a position that fosters professional growth and development.

Experience

All Lines Adjustment Pre-Licensing Education, December 2021

Baptist Health Systems

Medical Record Technician, 1995 - 2014

Interview patients to obtain demographic and financial information necessary for appointment scheduling and registration; distribute pharmaceutical samples per physician requests.

Prepare patient records for scheduled appointments.

Conduct release of information; adhere to HIPAA regulations and guidelines.

Scan, maintain, and analyze electronic medical records (EMR) for accuracy and completeness.

Identify and resolve medical record inconsistencies, deficiencies, and discrepancies.

Analyzes problems, determines approach, compiles, and analyzes data, and prepares reports/ recommendations.

Identify issues or trends and them to the attention of management.

Review death certificates for completion and accuracy.

Methodist Specialty Rehabilitation Center, Jackson, MS

Rehab Assistant, 1997-1998

●Assisted assigned clients with established rehabilitation activities such as mobility and strengthening exercises, walking programs and activities of daily living as directed.

●Assisted with training to help clients develop, maintain and restore physical, psychosocial, cognitive and/or communication skills according to plan.

●Filed medical records, conducted data entry, and answered multi-line phone system.

Baptist Health Systems, Jackson, MS

Medical Record Technician Coder 1995-1997

●Assign and sequence ICD-9/CPT/HCPCS codes to diagnoses and procedures for documented information.

●Assures the final diagnoses and operative procedures as stated by the physician are valid and complete.

●Abstracts all necessary information from health records to identify secondary complications and co-morbid conditions.

●Perform a comprehensive review for the records to assure the presence of all component parts.

●Evaluates the record for documentation consistency and adequacy. Ensures that the final diagnosis accurately reflects the care and treatment rendered. Reviews the records for compliance with established third-party reimbursement agencies and special screening criteria.

●Determine the final diagnoses and procedures stated by the physician or other health care providers are valid and complete.

Dillard’s Department Store, Jackson, MS

Sales Associate, 1992-1994

●Ensured proper levels of stock

Education

Property Adjusting Academy, Mansfield, TX, December 2021

Jackson State University, Jackson, MS Bachelor of Science, 2011

Hinds Community College, Raymond, MS A.A. Art 2009

Hinds Community College, Raymond, MS A.A. Applied Science, 1991

Hinds Community College, Utica, MS A.A. Vocational, 1984

Relevant Skills

Microsoft Word, Excel Outlook, and PowerPoint

Medical Terminology; Release of Information; Electronic Medical Records(EMR), HIPPA

Excellent Interpersonal Skills; Customer Service; Cash Management

ICD-9-CM/CPT/HCPCS

Medical Billing and Coding

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