Customer Service Representative

VICKY MUHAMMAD

Columbia, SC ***** 201-***-**** *****************@*****.***

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skills

Can professionally engage with customers by phone, e-mail, video, and live chat

Experience in negotiation/sales

Inventory, data keeping, and customer research

Over 10 years of experience working Remotely.

Upbeat and Positive Personality

Order and Refund Processing

Dispute Resolution

Understanding Customer Needs

Efficient and Detail-Oriented

Selling Skills

Operational Efficiency

Agent Support

Excellent Attention to Detail

Computer Proficiency

First-Tier Technical Support

Inbound and Outbound Calling

Accurate Recordkeeping

Business Correspondence

Livechat Messaging

Sales and Upselling

Documentation

Work History

Customer Service Agent (Remote) 05/2012 to 04/2022 Uhaul – Columbia, S.C.

Worked independently via my home office

Answer incoming calls and provided technical support and assistance with regards to hitch products and services Communicated with clients regarding account services, statements, and balances. Assist customers with rental inquiries about the portable U-Box units Handle details and maintain documentation for all aspects of storage transactions including payments Communicate efficiently through an instant messaging program Provide alternative solutions for unavailable rentals and other inventory Lead Retail Sales Associate 04/2010 to 02/2012

FedEx Office – Columbia, SC

Responsible for taking orders, coordinating activities in the store selling and recommending appropriate FedEx Office products and supplies

Regularly worked with supervisor to take guidance and direction and create solution for the business, complex customers, host partnerships and commercial sales in execution of work for our key customers Took inventory of all store stock and overstock

Drafted shipment documentation and maintained accurate files Provide excellent customer service in order to cultivate loyalty and satisfaction. Self Employed (Waist Trainer Specialist) 03/2002 to 11/2010 Vicky Muhammad – Columbia, SC

*Took orders from customers and successfully executed purchases of products, facilitating returns, and scheduling deliveries

*Marketed and promoted waist trainer product to customers, as well as educating them on the benefits of using the product

*Grew customer base through word of mouth referrals, based on customer satisfaction and results Education

Cosmetology License : Cosmetology 06/2000

Kenneth Shuler School of Cosmetology And Nail Design - Columbia, SC

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